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HP All-in-one scanning problems

Forum Windows XP : Windows XP General Discussion - HP All-in-one scanning problems

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Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

 

I have installed a HP1350 on a standalone PC with WinXP Sp2; Gigabyte 8SQ800
M/B; SiS655 chipset; and 57GB free on the HDD.

Always the system says "Error connecting to scanner" when ever trying to
scan. The printer works fine.

I have: un-installed and re-installed the software +8 times; deleted the USB
devices in Device Manager: upgraded the chipset to F7 and updated the USB
drivers; switched to the generic USB drivers; tried Win2000 compatibility
mode; did a system restore to prior to SP2.

All to on effect. I think it might be a registry problem and need help with
where to look.

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Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

 

Did it ever work?
--
Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
www.coribright.com

"CharlesF" <CharlesF@discussions.microsoft.com> wrote in message
news:05FE6273-7490-4F25-88F4-33D0A553D0B7@microsoft.com...
>I have installed a HP1350 on a standalone PC with WinXP Sp2; Gigabyte
>8SQ800
> M/B; SiS655 chipset; and 57GB free on the HDD.
>
> Always the system says "Error connecting to scanner" when ever trying to
> scan. The printer works fine.
>
> I have: un-installed and re-installed the software +8 times; deleted the
> USB
> devices in Device Manager: upgraded the chipset to F7 and updated the USB
> drivers; switched to the generic USB drivers; tried Win2000 compatibility
> mode; did a system restore to prior to SP2.
>
> All to on effect. I think it might be a registry problem and need help
> with
> where to look.
>

Reply to Anonymous

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

 

No, it never worked on my system, but both printer and cable work on another
machine.

"Cari (MS-MVP)" wrote:

> Did it ever work?
> --
> Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
> www.coribright.com
>
> "CharlesF" <CharlesF@discussions.microsoft.com> wrote in message
> news:05FE6273-7490-4F25-88F4-33D0A553D0B7@microsoft.com...
> >I have installed a HP1350 on a standalone PC with WinXP Sp2; Gigabyte
> >8SQ800
> > M/B; SiS655 chipset; and 57GB free on the HDD.
> >
> > Always the system says "Error connecting to scanner" when ever trying to
> > scan. The printer works fine.
> >
> > I have: un-installed and re-installed the software +8 times; deleted the
> > USB
> > devices in Device Manager: upgraded the chipset to F7 and updated the USB
> > drivers; switched to the generic USB drivers; tried Win2000 compatibility
> > mode; did a system restore to prior to SP2.
> >
> > All to on effect. I think it might be a registry problem and need help
> > with
> > where to look.
> >
>
>
>
>

Reply to Anonymous

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

 

have the same problem on a hp psc 1310 all -in-one , did you resolve the
problem

"CharlesF" wrote:

> I have installed a HP1350 on a standalone PC with WinXP Sp2; Gigabyte 8SQ800
> M/B; SiS655 chipset; and 57GB free on the HDD.
>
> Always the system says "Error connecting to scanner" when ever trying to
> scan. The printer works fine.
>
> I have: un-installed and re-installed the software +8 times; deleted the USB
> devices in Device Manager: upgraded the chipset to F7 and updated the USB
> drivers; switched to the generic USB drivers; tried Win2000 compatibility
> mode; did a system restore to prior to SP2.
>
> All to on effect. I think it might be a registry problem and need help with
> where to look.

Reply to Anonymous

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

 

I have the same problem ,have you reslove the problem?

"Cari (MS-MVP)" wrote:

> Did it ever work?
> --
> Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
> www.coribright.com
>
> "CharlesF" <CharlesF@discussions.microsoft.com> wrote in message
> news:05FE6273-7490-4F25-88F4-33D0A553D0B7@microsoft.com...
> >I have installed a HP1350 on a standalone PC with WinXP Sp2; Gigabyte
> >8SQ800
> > M/B; SiS655 chipset; and 57GB free on the HDD.
> >
> > Always the system says "Error connecting to scanner" when ever trying to
> > scan. The printer works fine.
> >
> > I have: un-installed and re-installed the software +8 times; deleted the
> > USB
> > devices in Device Manager: upgraded the chipset to F7 and updated the USB
> > drivers; switched to the generic USB drivers; tried Win2000 compatibility
> > mode; did a system restore to prior to SP2.
> >
> > All to on effect. I think it might be a registry problem and need help
> > with
> > where to look.
> >
>
>
>
>

Reply to Anonymous

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

 

Hi,

I backed-up, re-formatted and reloaded everything. Turns out there was a
conflict when I was loading the HP software; this this it asked to restart
(which had never happened before) and after the restart, finished loading.
Because HP's software is a bit dodgy, it doesn't create a log file of the
installation so there is no way to identify the problem and their support is
not good.

Reply to Anonymous
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