Remotely Support

Archived from groups: comp.security.firewalls (More info?)

In article <Xns94CFC6A5C7D64sec4admyahoocom@216.148.227.77>,
sec4adm@yahoo.com says...
> Is this possible to support multi-users behind the firewall from the
> outside? For example, I would like to provide help desk support for my
> users remotely from home and the users are behind the firewall. I am using
> VPN. Also I would like to use pcAnywhere for the support. Please help.

We do this all over the world - the VPN is the key part. PcAnywhere is a
BAD idea, there are better alternatives (some free) with smaller foot
prints and smaller costs.

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Archived from groups: comp.security.firewalls (More info?)

Security4Admin wrote:

>Is this possible to support multi-users behind the firewall from the
>outside? For example, I would like to provide help desk support for my
>users remotely from home and the users are behind the firewall. I am using
>VPN. Also I would like to use pcAnywhere for the support. Please help.

Yes, it is possible. I do it every day.

Archived from groups: comp.security.firewalls (More info?)

Security4Admin <sec4adm@yahoo.com> wrote in
news:Xns94CFC9948581Csec4admyahoocom@216.148.227.77:

> Leythos <void@nowhere.com> wrote in
> news:MPG.1aece99ae6cbc79d98a3d0@news-server.columbus.rr.com:
>
>> In article <Xns94CFC6A5C7D64sec4admyahoocom@216.148.227.77>,
>> sec4adm@yahoo.com says...
>>> Is this possible to support multi-users behind the firewall from the
>>> outside? For example, I would like to provide help desk support for
>>> my users remotely from home and the users are behind the firewall. I
>>> am using VPN. Also I would like to use pcAnywhere for the support.
>>> Please help.
>>
>> We do this all over the world - the VPN is the key part. PcAnywhere is
>> a BAD idea, there are better alternatives (some free) with smaller
>> foot prints and smaller costs.
>>
> Can you suggest one? I need the software to be able view user desktop.

As far as free is concerned, I use Netmeeting's RDS that comes on the
Windows NT based O/S and I think ME. You can downloaded Netmeeting for
the Win 9'x O/S too.

I use Netmeeting to connect to other machines around the world in support
of company applications running on workstations. Netmeeting can be placed
into an encrypted connection within a VPN connection.

Yeah, I know it is MS, but I have not had any problems to date with a
secure connection. I will say that I am connecting to machines on the
company Domains around the world. We also use PCAW too.

Of course, there are other free ones but Netmeeting is right there on the
O/S and I can walk the user through the setup and then have them disable
the Host when I am done.

Duane