Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
Clarify the problem to which you are referring.
--
Russ Valentine
[MVP-Outlook]
"dssmith99" <dssmith99@discussions.microsoft.com> wrote in message
news:E9AEB927-FDF6-4172-BEED-97E576A24CE2@microsoft.com...
>I have the same problem with the missing cinfo.xml file. I have searched
> every folder. Has Microsoft resolved this? I would like to be able to
> use
> the Windows fax service, but I am unable to install it.
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> If you have applied any Service Packs, these files may have been moved to
>> a
>> different folder (ServicePackFiles\i386), and you will need to direct the
>> routine to that folder.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>>
>> "rich904" <rich904@discussions.microsoft.com> wrote in message
>> news:C1082002-5C37-432B-A49F-15FD43104371@microsoft.com...
>> >I tried tonight to install the fax component, and ran into a refusal to
>> > install completely due to being unable to find a file. The one I am
>> > hanging
>> > up on is cinfo.dll. I've searched everywhere for it. I figured I must
>> > have
>> > deleted some of the installation files from the sp2 upgrade, so I just
>> > re-downloaded the entire file, and did a re-install. Still getting the
>> > same
>> > message, even though I have touched nothing since the sp2 installation
>> > a
>> > few
>> > minutes ago. Looks like this ahas been a problem for folks for some
>> > time
>> > now.
>> > Hope Microsoft will address it soon! I'll stay tuned!
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> I've sent the information to the developers that you both of you
>> >> provided.
>> >> I'm still waiting to hear as well. I know they just moved their
>> >> offices.
>> >> Maybe I should try to fax them... nah, it'd never work.
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in message
>> >> news:1660B254-4E8B-4DB1-A1D8-DBBC39EE5D9E@microsoft.com...
>> >> > Valery,
>> >> >
>> >> > It has not been solved yet. It's been referred to the Microsoft
>> >> > developers
>> >> > (several weeks ago) but no resolution yet.
>> >> >
>> >> > Mike
>> >> >
>> >> > "Valery M" wrote:
>> >> >
>> >> >> Mike, Russ,
>> >> >> has this problem been solved? I have the same trouble with my Agere
>> >> >> modem
>> >> >> on
>> >> >> IBM ThinkPad and WinXP Pro. The "set up faxing" wizard seem to
>> >> >> finish
>> >> >> successfully, but fax is not added to the list of printers. I can
>> >> >> send
>> >> >> my
>> >> >> log
>> >> >> file if needed. Please help.
>> >> >> Thanks in advance,
>> >> >> Valery.
>> >> >>
>> >> >>
>> >> >> "Mike P" wrote:
>> >> >>
>> >> >> > Here are additional details about the modem:
>> >> >> > Agere model 1456VQH-T4 (INT1)
>> >> >> > Driver version 8.31.0.0
>> >> >> > I have copied the event viewer logs to files, and I'll email
>> >> >> > these
>> >> >> > to
>> >> >> > you.
>> >> >> > There were no errors; the highest event level is a warning
>> >> >> > indicating
>> >> >> > when
>> >> >> > the fax is being installed and then deleted that all occurred
>> >> >> > during
>> >> >> > the
>> >> >> > component installation routine.
>> >> >> >
>> >> >> >
>> >> >> > "Mike P" wrote:
>> >> >> >
>> >> >> > > The modem is on the HCL. It's a Lucent Win Modem manufactured
>> >> >> > > by
>> >> >> > > Agere
>> >> >> > > Systems. I've downloaded the current driver and have also used
>> >> >> > > older
>> >> >> > > drivers
>> >> >> > > but niether make a difference in this case. I'm not at my
>> >> >> > > system
>> >> >> > > right now
>> >> >> > > but I'll check the event viewer and provide any information I
>> >> >> > > see
>> >> >> > > in
>> >> >> > > a later
>> >> >> > > post.
>> >> >> > >
>> >> >> > > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> > >
>> >> >> > > > Also need all your modem information, whether it is on the
>> >> >> > > > Windows
>> >> >> > > > XP HCL
>> >> >> > > > list and any error messages/Event Viewer information that you
>> >> >> > > > get.
>> >> >> > > >
>> >> >> > > > --
>> >> >> > > > Russ Valentine
>> >> >> > > > [MVP-Outlook]
>> >> >> > > > "Mike P" <MikeP@discussions.microsoft.com> wrote in message
>> >> >> > > > news:55878045-1153-41DA-B19C-A4164C3F2F11@microsoft.com...
>> >> >> > > > > I've emailed the entire log to you; it has one installation
>> >> >> > > > > attempt to
>> >> >> > > > > keep
>> >> >> > > > > it as simple as possible.
>> >> >> > > > >
>> >> >> > > > > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> > > > >
>> >> >> > > > >> Don't post it. Send it. My address is valid.
>> >> >> > > > >> --
>> >> >> > > > >> Russ Valentine
>> >> >> > > > >> [MVP-Outlook]
>> >> >> > > > >> "Mike P" <MikeP@discussions.microsoft.com> wrote in
>> >> >> > > > >> message
>> >> >> > > > >> news:4BCA440D-F848-470B-8B3D-7F9F8D897E1A@microsoft.com...
>> >> >> > > > >> > Via email, or posted here? It's rather large. If by
>> >> >> > > > >> > email,
>> >> >> > > > >> > could you
>> >> >> > > > >> > give
>> >> >> > > > >> > me an address to send it to?
>> >> >> > > > >> >
>> >> >> > > > >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> > > > >> >
>> >> >> > > > >> >> Send me the log.
>> >> >> > > > >> >> --
>> >> >> > > > >> >> Russ Valentine
>> >> >> > > > >> >> [MVP-Outlook]
>> >> >> > > > >> >> "Mike P" <MikeP@discussions.microsoft.com> wrote in
>> >> >> > > > >> >> message
>> >> >> > > > >> >> news:FD52B93F-F92F-4302-857E-C7BCA34F0E9A@microsoft.com...
>> >> >> > > > >> >> > Here is the first error line in the log:
>> >> >> > > > >> >> > "Failed to install the services section in section
>> >> >> > > > >> >> > 'Fax.CleanInstall',
>> >> >> > > > >> >> > rc
>> >> >> > > > >> >> > =
>> >> >> > > > >> >> > 0x4b8"
>> >> >> > > > >> >> >
>> >> >> > > > >> >> > I'm unable to find any reference to the code above to
>> >> >> > > > >> >> > determine what
>> >> >> > > > >> >> > the
>> >> >> > > > >> >> > entry is trying to say. I'm guessing that this is
>> >> >> > > > >> >> > some
>> >> >> > > > >> >> > kind of
>> >> >> > > > >> >> > registry
>> >> >> > > > >> >> > problem, but as you can see the error message is less
>> >> >> > > > >> >> > than
>> >> >> > > > >> >> > specific
>> >> >> > > > >> >> > about
>> >> >> > > > >> >> > the
>> >> >> > > > >> >> > nature and location of the problem.
>> >> >> > > > >> >> >
>> >> >> > > > >> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> > > > >> >> >
>> >> >> > > > >> >> >> You should see where the process failed.
>> >> >> > > > >> >> >> That would determine how the problem is resolved.
>> >> >> > > > >> >> >> --
>> >> >> > > > >> >> >> Russ Valentine
>> >> >> > > > >> >> >> [MVP-Outlook]
>> >> >> > > > >> >> >> "greggarriaga" <greggarriaga.1ieuy8@mail.mcse.ms>
>> >> >> > > > >> >> >> wrote
>> >> >> > > > >> >> >> in
>> >> >> > > > >> >> >> message
>> >> >> > > > >> >> >> news:greggarriaga.1ieuy8@mail.mcse.ms...
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >> > Hey Russ Valentine,
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >> > What should we see in the setup log? and
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >> > How is the install problem resolved?
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >> > Thank you in advance
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >> >
>> >> >> > > > >> >> >> > --
>> >> >> > > > >> >> >> > greggarriaga
>> >> >> > > > >> >> >> > ------------------------------------------------------------------------
>> >> >> > > > >> >> >> > Posted via
http://www.mcse.ms
>> >> >> > > > >> >> >> > ------------------------------------------------------------------------
>> >> >> > > > >> >> >> > View this thread:
>> >> >> > > > >> >> >> >
http://www.mcse.ms/message1328124.html
>> >> >> > > > >> >> >> >
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