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Archived from groups: microsoft.public.windowsxp.print_fax (More info?)
Hello not sure who to address the problem to but I have an Aopen FM56-SVV
fax/data modem that i just purchased and I cannot get it to send a fax
through the bundled software it came with nor through the windows xp built in
fax console program. I have tried using different software pieces but still
no luck. I have tried using the drivers the modem came with then updated
ones from Aopen's website and then even more updated driver's from Conexant
(modem's chipset) plus I used windows xp's own generic driver(s) and still no
luck. What happens is for example using windows xp fax console i send the
fax and I can hear the modem dial out and then connect to the fax machine but
then not too shortly after (about 40 seconds) the modem hangs up and in the
status view it said the fax did not send and that there was a "fatal
error"sending the fax and thats all that is said (and yes I guarantee the fax
machine on the other end is working properly plus it isnt the only fax
machine i tried with failed results). After reading numerous other similar
problems from people in this forum I am beginning to think this is a problem
with the sp2 update as people are uninstalling back to sp1 and there software
works again I would just like confirmation that there is a glitch whether it
is unknown or not what the exact problem is or could be and if anyone could
help me with this problem that would be great and if you give me directions
as to what information you need to see to help troubleshoot I will be more
then happy to give it whether its modem logs or more system information
thanks for your time,
Shaun E.
Hello not sure who to address the problem to but I have an Aopen FM56-SVV
fax/data modem that i just purchased and I cannot get it to send a fax
through the bundled software it came with nor through the windows xp built in
fax console program. I have tried using different software pieces but still
no luck. I have tried using the drivers the modem came with then updated
ones from Aopen's website and then even more updated driver's from Conexant
(modem's chipset) plus I used windows xp's own generic driver(s) and still no
luck. What happens is for example using windows xp fax console i send the
fax and I can hear the modem dial out and then connect to the fax machine but
then not too shortly after (about 40 seconds) the modem hangs up and in the
status view it said the fax did not send and that there was a "fatal
error"sending the fax and thats all that is said (and yes I guarantee the fax
machine on the other end is working properly plus it isnt the only fax
machine i tried with failed results). After reading numerous other similar
problems from people in this forum I am beginning to think this is a problem
with the sp2 update as people are uninstalling back to sp1 and there software
works again I would just like confirmation that there is a glitch whether it
is unknown or not what the exact problem is or could be and if anyone could
help me with this problem that would be great and if you give me directions
as to what information you need to see to help troubleshoot I will be more
then happy to give it whether its modem logs or more system information
thanks for your time,
Shaun E.