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Unable to collate using internet print protocol

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Anonymous
January 26, 2005 12:47:03 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

We have a 200 user network with several networked printers. All of the
networked printers are set up to use internet print protocol. We have
discovered that none of the printers will collate print jobs that have been
sent to them using IPP. Even if the print job is set to collate at the local
machine, the job will output uncollated on the printer.

The IPP client that we are using is a novell client, however, according to
Novell, the issue is also present when using Microsoft's IPP client. Also
according to Novell, there is supposed to be a hotfix from Microsoft for this
issue. I haven't been able to locat this on the knowledge base, and a phone
call to Micrsoft tech support also yielded no solution.

I'm wondering if anyone else has seen this issue and has found a fix for it.

Thanks!
Robbi
Anonymous
January 26, 2005 6:17:16 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I do not think this is yet ready. The HotFix was submitted 12/15/2004 and
the KB article for this is
884897 but it's not at Microsoft.com so most likely the documentation is
still in the works. Give the support person the KB and they can locate not
yet public KBs.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Robbi" <Robbi@discussions.microsoft.com> wrote in message
news:FF35DD05-AB90-466B-A6FF-77C3F2893D69@microsoft.com...
> We have a 200 user network with several networked printers. All of the
> networked printers are set up to use internet print protocol. We have
> discovered that none of the printers will collate print jobs that have
been
> sent to them using IPP. Even if the print job is set to collate at the
local
> machine, the job will output uncollated on the printer.
>
> The IPP client that we are using is a novell client, however, according to
> Novell, the issue is also present when using Microsoft's IPP client. Also
> according to Novell, there is supposed to be a hotfix from Microsoft for
this
> issue. I haven't been able to locat this on the knowledge base, and a
phone
> call to Micrsoft tech support also yielded no solution.
>
> I'm wondering if anyone else has seen this issue and has found a fix for
it.
>
> Thanks!
> Robbi
Anonymous
January 27, 2005 10:15:03 AM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Thanks for the reply, Alan. Tech support at Novell gave us the KB article
number, and mentioned there was a hotfix, but when I gave this information
to the XP support persons, they had no clue what I was talking about.
Microsoft has now escalated to their research team. I received a phone call
from the research team this morning, who also had no idea about the KB
article.

Robbi

"Alan Morris(MSFT)" wrote:

> I do not think this is yet ready. The HotFix was submitted 12/15/2004 and
> the KB article for this is
> 884897 but it's not at Microsoft.com so most likely the documentation is
> still in the works. Give the support person the KB and they can locate not
> yet public KBs.
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Robbi" <Robbi@discussions.microsoft.com> wrote in message
> news:FF35DD05-AB90-466B-A6FF-77C3F2893D69@microsoft.com...
> > We have a 200 user network with several networked printers. All of the
> > networked printers are set up to use internet print protocol. We have
> > discovered that none of the printers will collate print jobs that have
> been
> > sent to them using IPP. Even if the print job is set to collate at the
> local
> > machine, the job will output uncollated on the printer.
> >
> > The IPP client that we are using is a novell client, however, according to
> > Novell, the issue is also present when using Microsoft's IPP client. Also
> > according to Novell, there is supposed to be a hotfix from Microsoft for
> this
> > issue. I haven't been able to locat this on the knowledge base, and a
> phone
> > call to Micrsoft tech support also yielded no solution.
> >
> > I'm wondering if anyone else has seen this issue and has found a fix for
> it.
> >
> > Thanks!
> > Robbi
>
>
>
Related resources
Anonymous
January 27, 2005 12:55:26 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Got names?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Robbi" <Robbi@discussions.microsoft.com> wrote in message
news:D 2062786-4988-4CE0-AB22-5616F7EEA530@microsoft.com...
> Thanks for the reply, Alan. Tech support at Novell gave us the KB article
> number, and mentioned there was a hotfix, but when I gave this
information
> to the XP support persons, they had no clue what I was talking about.
> Microsoft has now escalated to their research team. I received a phone
call
> from the research team this morning, who also had no idea about the KB
> article.
>
> Robbi
>
> "Alan Morris(MSFT)" wrote:
>
> > I do not think this is yet ready. The HotFix was submitted 12/15/2004
and
> > the KB article for this is
> > 884897 but it's not at Microsoft.com so most likely the documentation is
> > still in the works. Give the support person the KB and they can locate
not
> > yet public KBs.
> >
> >
> >
> > --
> > Alan Morris
> > Windows Printing Team
> > Search the Microsoft Knowledge Base here:
> > http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >
> > This posting is provided "AS IS" with no warranties, and confers no
rights.
> >
> > "Robbi" <Robbi@discussions.microsoft.com> wrote in message
> > news:FF35DD05-AB90-466B-A6FF-77C3F2893D69@microsoft.com...
> > > We have a 200 user network with several networked printers. All of the
> > > networked printers are set up to use internet print protocol. We have
> > > discovered that none of the printers will collate print jobs that have
> > been
> > > sent to them using IPP. Even if the print job is set to collate at
the
> > local
> > > machine, the job will output uncollated on the printer.
> > >
> > > The IPP client that we are using is a novell client, however,
according to
> > > Novell, the issue is also present when using Microsoft's IPP client.
Also
> > > according to Novell, there is supposed to be a hotfix from Microsoft
for
> > this
> > > issue. I haven't been able to locat this on the knowledge base, and a
> > phone
> > > call to Micrsoft tech support also yielded no solution.
> > >
> > > I'm wondering if anyone else has seen this issue and has found a fix
for
> > it.
> > >
> > > Thanks!
> > > Robbi
> >
> >
> >
Anonymous
January 27, 2005 1:23:09 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Sure - how about Colt Lloyd. That's the name on the email I received saying
he had taken ownership of the support case. I believe it is the person who
called me today.

I have an email address too!

v-2coltl_at_mssupport_dot_microsoft_dot_com

Thanks for your assistance

Robbi



"Alan Morris(MSFT)" wrote:

> Got names?
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Robbi" <Robbi@discussions.microsoft.com> wrote in message
> news:D 2062786-4988-4CE0-AB22-5616F7EEA530@microsoft.com...
> > Thanks for the reply, Alan. Tech support at Novell gave us the KB article
> > number, and mentioned there was a hotfix, but when I gave this
> information
> > to the XP support persons, they had no clue what I was talking about.
> > Microsoft has now escalated to their research team. I received a phone
> call
> > from the research team this morning, who also had no idea about the KB
> > article.
> >
> > Robbi
> >
> > "Alan Morris(MSFT)" wrote:
> >
> > > I do not think this is yet ready. The HotFix was submitted 12/15/2004
> and
> > > the KB article for this is
> > > 884897 but it's not at Microsoft.com so most likely the documentation is
> > > still in the works. Give the support person the KB and they can locate
> not
> > > yet public KBs.
> > >
> > >
> > >
> > > --
> > > Alan Morris
> > > Windows Printing Team
> > > Search the Microsoft Knowledge Base here:
> > > http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> > >
> > > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> > >
> > > "Robbi" <Robbi@discussions.microsoft.com> wrote in message
> > > news:FF35DD05-AB90-466B-A6FF-77C3F2893D69@microsoft.com...
> > > > We have a 200 user network with several networked printers. All of the
> > > > networked printers are set up to use internet print protocol. We have
> > > > discovered that none of the printers will collate print jobs that have
> > > been
> > > > sent to them using IPP. Even if the print job is set to collate at
> the
> > > local
> > > > machine, the job will output uncollated on the printer.
> > > >
> > > > The IPP client that we are using is a novell client, however,
> according to
> > > > Novell, the issue is also present when using Microsoft's IPP client.
> Also
> > > > according to Novell, there is supposed to be a hotfix from Microsoft
> for
> > > this
> > > > issue. I haven't been able to locat this on the knowledge base, and a
> > > phone
> > > > call to Micrsoft tech support also yielded no solution.
> > > >
> > > > I'm wondering if anyone else has seen this issue and has found a fix
> for
> > > it.
> > > >
> > > > Thanks!
> > > > Robbi
> > >
> > >
> > >
>
>
>
Anonymous
January 27, 2005 2:51:04 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Alan, I have another name. A John Ottosen just called me. He said the alias
to use is v-2joot. He also said he could not find the KB reference number,
but would continue to do more research.

Thanks again!

Robbi

"Alan Morris(MSFT)" wrote:

> Got names?
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Robbi" <Robbi@discussions.microsoft.com> wrote in message
> news:D 2062786-4988-4CE0-AB22-5616F7EEA530@microsoft.com...
> > Thanks for the reply, Alan. Tech support at Novell gave us the KB article
> > number, and mentioned there was a hotfix, but when I gave this
> information
> > to the XP support persons, they had no clue what I was talking about.
> > Microsoft has now escalated to their research team. I received a phone
> call
> > from the research team this morning, who also had no idea about the KB
> > article.
> >
> > Robbi
> >
> > "Alan Morris(MSFT)" wrote:
> >
> > > I do not think this is yet ready. The HotFix was submitted 12/15/2004
> and
> > > the KB article for this is
> > > 884897 but it's not at Microsoft.com so most likely the documentation is
> > > still in the works. Give the support person the KB and they can locate
> not
> > > yet public KBs.
> > >
> > >
> > >
> > > --
> > > Alan Morris
> > > Windows Printing Team
> > > Search the Microsoft Knowledge Base here:
> > > http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> > >
> > > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> > >
> > > "Robbi" <Robbi@discussions.microsoft.com> wrote in message
> > > news:FF35DD05-AB90-466B-A6FF-77C3F2893D69@microsoft.com...
> > > > We have a 200 user network with several networked printers. All of the
> > > > networked printers are set up to use internet print protocol. We have
> > > > discovered that none of the printers will collate print jobs that have
> > > been
> > > > sent to them using IPP. Even if the print job is set to collate at
> the
> > > local
> > > > machine, the job will output uncollated on the printer.
> > > >
> > > > The IPP client that we are using is a novell client, however,
> according to
> > > > Novell, the issue is also present when using Microsoft's IPP client.
> Also
> > > > according to Novell, there is supposed to be a hotfix from Microsoft
> for
> > > this
> > > > issue. I haven't been able to locat this on the knowledge base, and a
> > > phone
> > > > call to Micrsoft tech support also yielded no solution.
> > > >
> > > > I'm wondering if anyone else has seen this issue and has found a fix
> for
> > > it.
> > > >
> > > > Thanks!
> > > > Robbi
> > >
> > >
> > >
>
>
>
!