Programs close when I attempt to print

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Since this is the HP 4300 or 4600, or is it. If you have a recent HP driver
I can assist. If it's another printer please indicate.

When opening the printer properties in the explorer.exe process the driver
plugin UI is hitting a load failure. I am assuming this is what causes the
applications to AV and close.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Vasant" <Vasant@discussions.microsoft.com> wrote in message
news:6B449DFB-E34F-456B-9D06-F608699AE6F6@microsoft.com...
> Hi, I'm an IT Support Specialist, and I've been troubleshooting a printing
> problem for an employee. Whenever we attempt to print or print preview
from
> any program (ex. IE, OE, Word etc) the program does a standard error
message
> ( "[program] has encounted a problem and needs to close.." ) I tried going
to
> the properties of the printer itself but I get the following error message
> when I attempt to do so:
>
> "The function address 0x77c46fa3 caused a protection fault. (exception
code
> 0xc0000005). Some or all property page(s) might not be displayed"
>
> Virus definitions were up to date, and detected no viruses, Same with
> spyware. I've tried removing and adding the printer, same problem.
>
> Does anyone have any suggestions?
>
> Thanks

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

do you know which controller you have? I assume the client is XP is there a
Service Pack installed or it just happens with everyone.




To find a driver, select a business imaging device.
You will be forwarded to that product's driver download page
automatically.
Copiers

DP1250 DP1450 1570 1870F DP2570 DP3580 DP4580 DP5570 DP6570 DP8070
e-STUDIO1050 e-STUDIO120 e-STUDIO150 e-STUDIO16 e-STUDIO160 e-STUDIO161
e-STUDIO20 e-STUDIO200 e-STUDIO200L e-STUDIO210C e-STUDIO211C e-STUDIO230
e-STUDIO25 e-STUDIO250 e-STUDIO28 e-STUDIO280 e-STUDIO310C e-STUDIO311C
e-STUDIO35 e-STUDIO350 e-STUDIO3511 e-STUDIO45 e-STUDIO450 e-STUDIO4511
e-STUDIO55 e-STUDIO550 e-STUDIO65 e-STUDIO650 e-STUDIO80 e-STUDIO810
e-STUDIO900 Faxes

DP120F DP125F DP80F DP85F TF610 Printers
LP2500 LP3500 e-STUDIO16P e-STUDIO190P e-STUDIO200CP e-STUDIO20CP
e-STUDIO20P e-STUDIO220P e-STUDIO25P e-STUDIO280CP e-STUDIO30P e-STUDIO400P
e-STUDIO40P e-STUDIO180CP Others
Dot-Matrix Y2K-Updates IMAGEVISION




e-STUDIO28 Software Drivers > select oneGA-1040 GL-1010v1-x GL-1010v2




The e-STUDIO28, e-STUDIO35 and e-STUDIO45 can use either the GL-1010
controller or the GA-1040 controller.

To choose the right driver for your model:

This family of machines can use a GL-1010 or a GA-1040 controller. The
GL-1010 controller is a tower computer system mounted on the rear side of
the copier. The GA-1040 embedded controller is installed inside the copier.
If your network connection plugs into a box on the rear of the copier, you
have a GL-1010. Print a configuration sheet ([Printer/Network] ~ Test Pages
~ Config Page) and check the software version to determine if you have a
v1.x or v2 controller.

If there is no computer on the back of the copier, and the network (or
parallel) cable plugs into a plate flush with the copier left side, then you
have a GA-1040 embedded controller. Select the controller installed on your
copier.




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Vasant" <Vasant@discussions.microsoft.com> wrote in message
news:929AFD8D-8D83-465E-A4B8-12A488FF2B4B@microsoft.com...
> Hi Alan,
> It's a Toshiba E-Studio 28. I'm not too familiar with this particular
> make/model, to be honest. But I believe it's a photocopier/printer.
>
> Thanks
>
> "Alan Morris(MSFT)" wrote:
>
> > Since this is the HP 4300 or 4600, or is it. If you have a recent HP
driver
> > I can assist. If it's another printer please indicate.
> >
> > When opening the printer properties in the explorer.exe process the
driver
> > plugin UI is hitting a load failure. I am assuming this is what causes
the
> > applications to AV and close.
> >
> >
> >
> > --
> > Alan Morris
> > Windows Printing Team
> > Search the Microsoft Knowledge Base here:
> > http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >
> > This posting is provided "AS IS" with no warranties, and confers no
rights.
> >
> > "Vasant" <Vasant@discussions.microsoft.com> wrote in message
> > news:6B449DFB-E34F-456B-9D06-F608699AE6F6@microsoft.com...
> > > Hi, I'm an IT Support Specialist, and I've been troubleshooting a
printing
> > > problem for an employee. Whenever we attempt to print or print preview
> > from
> > > any program (ex. IE, OE, Word etc) the program does a standard error
> > message
> > > ( "[program] has encounted a problem and needs to close.." ) I tried
going
> > to
> > > the properties of the printer itself but I get the following error
message
> > > when I attempt to do so:
> > >
> > > "The function address 0x77c46fa3 caused a protection fault. (exception
> > code
> > > 0xc0000005). Some or all property page(s) might not be displayed"
> > >
> > > Virus definitions were up to date, and detected no viruses, Same with
> > > spyware. I've tried removing and adding the printer, same problem.
> > >
> > > Does anyone have any suggestions?
> > >
> > > Thanks
> >
> >
> >


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