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cannot install printer

Last response: in Windows XP
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Anonymous
February 23, 2005 10:00:36 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I recently purchased a Canon 5550 printer/scanner/copier. I cannot get
it to print, and yes, I have followed the instruction not to plug in
the USB cable until the software (supposedly) is installed. I insert
the Canon cd, go through the installation until it says it is finished
and tells me to plug in the cable. Nothing happens. When I look at
the control panel, I have NO printer installed. When I try to "add a
printer" (even though the printer was supposed to install
automatically) I get a message that the software cannot be found.

I spent an hour on the phone with Canon customer support, and they ran
out of ideas. Any ideas out there?

Please help me I am going crazy


--
msbutch

More about : install printer

Anonymous
February 24, 2005 1:53:54 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Are the USB ports KNOWN to be working correctly with other devices?
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com

"msbutch" <msbutch.1kxjqe@pcbanter.net> wrote in message
news:msbutch.1kxjqe@pcbanter.net...
>
> I recently purchased a Canon 5550 printer/scanner/copier. I cannot get
> it to print, and yes, I have followed the instruction not to plug in
> the USB cable until the software (supposedly) is installed. I insert
> the Canon cd, go through the installation until it says it is finished
> and tells me to plug in the cable. Nothing happens. When I look at
> the control panel, I have NO printer installed. When I try to "add a
> printer" (even though the printer was supposed to install
> automatically) I get a message that the software cannot be found.
>
> I spent an hour on the phone with Canon customer support, and they ran
> out of ideas. Any ideas out there?
>
> Please help me I am going crazy
>
>
> --
> msbutch
>
!