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Fax Console...inaccessible

Last response: in Windows XP
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Anonymous
March 2, 2005 9:09:02 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I see that others are experiencing similar problems with the XP fax console
mysteriously halting - but I can't really determine if there are any fixes.

In my case, I've been faxing before and after SP2 and suddenly yesterday I
couldn't receive a fax and today can't send. My last successful outbound fax
was 2/16/2005. I thought about using that as a restore point but that seems a
little extreme.

Although I never seemed to have a problem with the firewall before, I did
add the fax console to Panda's allowed list of programs, still not able to
send/receive. The actual error I receive comes in the Fax Console after a
long period (5+ mins.) of "Restoring..." and ends with the error "All fax
printers are inaccessible". Using the Fax Wizard from MS Word, it hangs on
the opening page for several seconds then reports "Fax server infromation
cannot be retrieved. The Fax wizard will close now."

From the Printers and Faxes panel, I right click on Fax and select
Properties and after a several minute delay I get the following response:

Microsoft Fax
"An attempt to connect to the fax printer failed. Check the fax printer
connection, and try again."

then:

Printer Properties
"The 'Microsoft Shared Fax Driver' printer driver is not installed on this
computer. Some printer properties will not be accessible unless you install
the printer driver. Do you want to install the driver now?"

I can't really trace this to any new action I've taken with hardware (none)
or newly installed or modified programs. What can it be?
Anonymous
March 2, 2005 10:27:01 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I did get FAx Console working again, albeit briefly. I checked the Services
panel for Fax which indicated it was stuck on "Stopping" and had a "Manual"
Start Up Type. I used Task Manager to end the process (fxssvc.exe) then
refreshed the Services panel, it indicated it was inactive. I started the Fax
from the Services panel then opened Fax Console and voila! Fax Console came
alive.

To check the process, I rebooted and, unfortunately, the problem returned. I
tried the same routine but came to another unusual error message from the
Service panel:

"The Fax service on Local Computer started and then stopped. Some services
stop automatically if they have no work to do, for example, the Performance
Logs and Alerts service."

I don't know how to get this thing going permanently.

"JBrian" wrote:

> I see that others are experiencing similar problems with the XP fax console
> mysteriously halting - but I can't really determine if there are any fixes.
>
> In my case, I've been faxing before and after SP2 and suddenly yesterday I
> couldn't receive a fax and today can't send. My last successful outbound fax
> was 2/16/2005. I thought about using that as a restore point but that seems a
> little extreme.
>
> Although I never seemed to have a problem with the firewall before, I did
> add the fax console to Panda's allowed list of programs, still not able to
> send/receive. The actual error I receive comes in the Fax Console after a
> long period (5+ mins.) of "Restoring..." and ends with the error "All fax
> printers are inaccessible". Using the Fax Wizard from MS Word, it hangs on
> the opening page for several seconds then reports "Fax server infromation
> cannot be retrieved. The Fax wizard will close now."
>
> From the Printers and Faxes panel, I right click on Fax and select
> Properties and after a several minute delay I get the following response:
>
> Microsoft Fax
> "An attempt to connect to the fax printer failed. Check the fax printer
> connection, and try again."
>
> then:
>
> Printer Properties
> "The 'Microsoft Shared Fax Driver' printer driver is not installed on this
> computer. Some printer properties will not be accessible unless you install
> the printer driver. Do you want to install the driver now?"
>
> I can't really trace this to any new action I've taken with hardware (none)
> or newly installed or modified programs. What can it be?
!