Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
Hello Wendie,
According to an" unofficial" source at HP the sudden change in hook up
may cause problems with certain HP printers. Why ? No ones seems to know. I
am thinking maybe a mem. chip somewhere doe's not clear. As far as the non
delete issue she thinks it is an XP issue so just maybe bidirect will help. I
like you have doubts but that is why we call it trouble shooting. It is worth
a shot. She also recomends for you, if you take back the printer to go up to
next series. Without the last numbers ie, 3320 *** psc2210*** the PSC they
all have , I could not get any more info than you already have . Allways,
an out for those folks. The reason cust. ser is great at HP one day and not
worth the hold time on others, is because of how your call gets placed. One
day you may get someone trained in the problem you have, the next you may get
a trained monkey with good people skills at best. I wish you luck Wendie. I
know how this feels. The Epson I told you about placed spyware on two
networks. It came from the CD. It nearly cost me both accounts. I installed
it. The CD is on a tree at a cabin I share with some friends for camping. It
is full of 22cab. holes . Made nice target practice. I am taking the printer
next trip, but I have to get a bigger gun. hehehe Best of luck Wendie. I
mean that. Please let me know how it went for you.
Ron
"bg" wrote:
> Hi Ron,
> No need to snack on crow on my account! I am just grateful for anyone
> throwing in their two cents. Maybe the 3320 Laserjet has problems if it is
> connected directly, it seems, or at least it USED TO, be happy on the network
> on the print server. The only problem we had with it before was it kept
> moving address so once we set it a static IP, it behaved fine.
>
> I don't know if the photosmart psc 2710 clears the print queue or not
> because we couldn't get it to work on one single machine. It wouldn't
> install. The software ran, no problems were reported on installation, no
> error reports or anything, but when it finished, no printer! No icon in
> control panel, and the software HP director suite only had help and image
> zone. None of the other programs installed. And that happened on every
> machine we tried it on. But it installed the port and I could ping the damn
> thing as well. We tried downloading the software from the website thinking
> it was a corrupt software disk, same thing, downloaded the patches. No help.
> HP kept telling me I installed it incorrectly but when we when thru the
> steps, we had done everything correctly. Their solution was it must be
> working because you did everything right. Well it's not! It is definitely
> going back because it is a pile of junk but that doesn't help the problem
> with the resident printer! They just said we have no idea why that is doing
> it, must be your problem, well no, the only machines doing it are the ones we
> tried to install the 2710 on. System restore fixed the problem on two but we
> can't restore two of them for some reason. So your software screwed
> something up on our machines. A clean uninstall and reinstall of the
> Laserjet 3320 didn't solve it. So as I said before, it messed with something
> in XP somewhere. HP said they would research it and promised to call back
> and no points for guessing if they did. I think they were just glad to get
> me off the phone. I have lost total confidence in their product and I am
> angry at the mess this is in. Yes, I hate printer problems, and this
> laserjet works fine other than the annoying problem of sitting in the queue
> until deleted. I'll try the untick on Monday but I don't think it will help,
> but we'll see.
>
> Thanks for you feedback and I'll let you know
> Regards
> Wendie
> "Ron J" wrote:
>
> > Ok. turns out I did not give you the wrong info after all. No where, on
> > the list for Hp printers(laser) is the . Maybe redirect is the fix. No one
> > told you what it would fix? Just to untick it? Dang, never thought I would
> > wish it was Monday. Don't you hate printer problems? That should be the
> > easiet part of the job. I can't believe HP service dumped on you. I may be
> > able dig up some info on it for you from HP I belong to a small bizz. outfit
> > they have going . If you send the complete number I will check it out.
> > Let me know how this this out. Please.
> > R
> >
> > "Ron J" wrote:
> >
> > > Well, I got that one all backward huh? The 3320 was your first
> > > printer? Guess that shoots the comppat. page full of holes. huh? I guess I
> > > was too busy seeing what was going on in my mind and lost track of which
> > > printer was the "outlaw"
> > > Is it 3320 that will not delete the printerQ? I am not sure why or how
> > > bidirect will fix the issue but I will stay tuned. In the mean time maybe I
> > > can find out how long it has been since MS updated it's info there. I was
> > > wondering why there was such a gap in the numbers. Oh man I better go
> > > check I may have put in 3320 meaning the other. Thank God 'Ive had breakfast
> > > Helps the crow go down a bit better. Dang , I try so hard to give any
> > > answers or help is a better way to put it.
> > >
> > >
> > > Correctly and to find them in print as well. I think maybe it was the not
> > > being able to delete that I was fixed on. At least it is the best "CYA" I
> > > can come up with. i will go back and double check. Then post back. Thanks
> > > for being a great sport.
> > >
> > > This time printer #'s are on paper not my razor sharp mind,,,,,
> > >
> > > > Hi Ron,
> > > > Thanks for that, ironically it is the 3320 which was working fine, the
> > > > blasted 2710 is the one who threw a wrench in the works. We've had the 3320
> > > > for well over a year now and it hasn't caused any problems. But since the
> > > > 2710 poisoned our lives, we can't get the setting back. It wasn't a fun day,
> > > > a put your head out the window and scream type of day and HP is still
> > > > clueless.
> > > >
> > > > We thought with them both being HP it would work well. We didn't want the
> > > > same type because we didn't have any printers that could print or scan in
> > > > colour. We are only a very small office so speed isn't usually a problem.
> > > > We don't print too much stuff.
> > > >
> > > > So I am being advised to untick bidirectional printing. Is the logic behind
> > > > this that the pc is waiting for a message of stats from the printer and it is
> > > > not getting it? And if we untick it, it will send the print job and not care
> > > > and delete it without waiting for confirmation? That would make sense.
> > > >
> > > > The fact I uninstalled and reinstalled and we have the same problem makes me
> > > > think that the 2710 software messed with a windows XP setting somewhere
> > > > deeper down in the bowels of the OS. The Laserjet 3320 is going to stay, the
> > > > 2710 can go back to the junkyard!
> > > >
> > > > Thanks for your input and I'll let you know how it goes
> > > > regards
> > > > Wendie
> > > >
> > > >
> > > >
> > > > "Ron J" wrote:
> > > >
> > > > > Hello Wendie ,
> > > > > Sounds like that was a fun day. The bad new is , at least according
> > > > > to the latest info @ Microsoft compat.cat. the HP 3320 Lajet. will not work
> > > > > with XP. If that info has been updated please don't kill the mesenger. The
> > > > > good news is, you should be able to return it. HP may send you updated
> > > > > software for it if you want to wait for it. I had this problem with an Epson
> > > > > printer, went to Epson asked for updated software, they sent an order form
> > > > > for ink. If you deciide to return it the 2500 series or the 5500 series
> > > > > are compat. w\XP.
> > > > > Bidirectional means that Windows is able to recieve settings and
> > > > > stat's information about the printer.
> > > > > Have you ever set the printers to pool? It really speeds
> > > > > things up. ie, if you have a printer that prints 10 pages per minute and you
> > > > > add two more then config. them for the printer pool into one printer you now
> > > > > can print 30 p.p.m
> > > > > The trick is to get all three printers the same brand and model
> > > > > after making sure they are compat. with your OS. Users love it. The only
> > > > > problem is users have to check to see which printer the job went to so be
> > > > > sure to add a separator page.
> > > > > Best of luck to you,
> > > > > Ron J
> > > > >
> > > > >
> > > > > "bg" wrote:
> > > > >
> > > > > > Hi Alan,
> > > > > > Thanks for answering, no I haven't tried that because it was ticked on the
> > > > > > other machines. How does that work? I'll give it a try on Monday when we are
> > > > > > back in the office but I would like to know if you have a moment what that
> > > > > > actually does.
> > > > > > Thanks
> > > > > > Wendie
> > > > > >
> > > > > > "Alan Morris(MSFT)" wrote:
> > > > > >
> > > > > > > Have you already unchecked Bidirectional in the Printer Properties, Ports
> > > > > > > tab of the LaserJet?
> > > > > > >
> > > > > > > --
> > > > > > > Alan Morris
> > > > > > > Windows Printing Team
> > > > > > > Search the Microsoft Knowledge Base here:
> > > > > > >
;kbhowto]http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> > > > > > >
> > > > > > > This posting is provided "AS IS" with no warranties, and confers no rights.
> > > > > > >
> > > > > > > "bg" <bg@discussions.microsoft.com> wrote in message
> > > > > > > news:702DD39A-D741-4142-881D-53E9FB01559A@microsoft.com...
> > > > > > > > Hi,
> > > > > > > > We have a real mess on our hands and no one can figure it out. We have an
> > > > > > > > HP Laserjet 3320 multifunction on a network and all was well. We then
> > > > > > > > decided to add an HP photosmart 2710 multifunction to the network so we
> > > > > > > could
> > > > > > > > print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'#
> > > > > > > thing
> > > > > > > > wouldn't install properly on any machine, it completely screwed up the
> > > > > > > > Laserjet. What happens now is that the print queue doesn't clear after it
> > > > > > > > prints. It prints fine, but the job stays in the print queue, which means
> > > > > > > > the next time someone prints to the laserjet, it reprints everything.
> > > > > > > It's
> > > > > > > > been spewing out paper like a demonic machine. The only way to purge the
> > > > > > > > print queue is to manually delete it which it does with no problem. So it
> > > > > > > > isn't the normal problem of trying to delete the job and it won't, it just
> > > > > > > > doesn't go away in the first place. Been on the phone for hours with HP
> > > > > > > > support, they couldn't solve any of the problems. I know it is the
> > > > > > > software
> > > > > > > > for the 2710 that messed things up because I gave up installing it after 4
> > > > > > > > machines failed and they are the only machines that have that problem. I
> > > > > > > > managed a system restore on one and the problem stopped so I know that's
> > > > > > > what
> > > > > > > > changed it. Only problem is I don't know what it changed! I have
> > > > > > > > uninstalled both printers, used the scrubbing utilities on the disks for
> > > > > > > > both, deleted the registry keys and even the port the 2710 created but we
> > > > > > > > still have the same problem when I reinstalled the Laserjet. I have tried
> > > > > > > a
> > > > > > > > system restore on the other computers but it fails everytime and I have
> > > > > > > gone
> > > > > > > > thru all the help advice offered for this problem. None of the restore
> > > > > > > > points work. So I am stuck with this corrupt print problem and I don't
> > > > > > > even
> > > > > > > > know where to look or what to do! Checked the event log and the only thing
> > > > > > > it
> > > > > > > > registers is the printing job was purged. The settings for the port are
> > > > > > > the
> > > > > > > > same as on the other machines. We can print fine with the Laserjet, but
> > > > > > > we
> > > > > > > > just have to remember to delete it each time which is a pain. Anyone have
> > > > > > > > any ideas? I would be very grateful
> > > > > > > > thanks
> > > > > > > > Wendie
> > > > > > >
> > > > > > >
> > > > > > >
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