Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
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--
Russ Valentine
[MVP-Outlook]
"Phil7979" <Phil7979@discussions.microsoft.com> wrote in message
news:49606AE5-3F28-432D-8C12-CC14BB398FB5@microsoft.com...
> Hi Russ,
>
> Just checking to see whether the developers have managed to come up with a
> solution, yet. I have to say I'm finding it increasingly irksome not being
> able to receive/send faxes.
>
> Regards.
> Phil
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Excellent.
>> Information is on its way to the developers. They just told me they are
>> on a
>> 3 day weekend and won't start working on it until Monday.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Phil7979" <Phil7979@discussions.microsoft.com> wrote in message
>> news:2183AEB5-AAA8-4AD7-BF90-E09B33B7EBAD@microsoft.com...
>> > Hi Russ,
>> >
>> > Here are my responses:
>> >
>> > The only eventvwr msg I receive when trying to send a fax appears in a
>> > dialogue box: "Fax server information cannot be retrieved. The Fax
>> > Wizard
>> > will now close."
>> >
>> > Following is the long list of version numbers for the files in
>> > question:
>> > C:\>fileVer.exe /X /B /A /D %windir%\system32\fxs*
>> > W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsapi.dll
>> > W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscfgwz.dll
>> > W32i APP ENU 5.2.1776.1024 shp c:\windows\system32\fxsclnt.exe
>> > W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxsclntr.dll
>> > W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscom.dll
>> > W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxscomex.dll
>> > - - - - - c:\windows\system32\fxscount.h
>> > W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxscover.exe
>> > W32i DRV ENU 0.3.1776.1023 shp c:\windows\system32\fxsdrv.dll
>> > W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsevent.dll
>> > W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsext32.dll
>> > W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsmon.dll
>> > W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsperf.dll
>> > - - - - - c:\windows\system32\fxsperf.ini
>> > W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsres.dll
>> > W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsroute.dll
>> > W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxssend.exe
>> > W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxsst.dll
>> > W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxssvc.exe
>> > W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxst30.dll
>> > W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxstiff.dll
>> > W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsui.dll
>> > W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxswzrd.dll
>> > W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsxp32.dll
>> >
>> > C:\>fileVer.exe /X /B /A /D %windir%\system32\winfax.dll
>> > W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\winfax.dll
>> >
>> > C:\>fileVer.exe /X /B /A /D
>> > %windir%\system32\spool\drivers\w32x86\3\fxs*
>> > W32i DRV ENU 5.2.1776.1023 shp
>> > c:\windows\system32\spool\drivers\w32x86\3\fxsapi.dll
>> > W32i DRV ENU 0.3.1776.1023 shp
>> > c:\windows\system32\spool\drivers\w32x86\3\fxsdrv.dll
>> > W32i DRV ENU 5.2.1776.1023 shp
>> > c:\windows\system32\spool\drivers\w32x86\3\fxsres.dll
>> > W32i DRV ENU 5.2.1776.1023 shp
>> > c:\windows\system32\spool\drivers\w32x86\3\fxstiff.dll
>> > W32i DRV ENU 5.2.1776.1023 shp
>> > c:\windows\system32\spool\drivers\w32x86\3\fxsui.dll
>> > W32i DRV ENU 5.2.1776.1023 shp
>> > c:\windows\system32\spool\drivers\w32x86\3\fxswzrd.dll
>> >
>> > The install for XPSP2 was clean.
>> >
>> > No, I have (not to my knowledge!) ever connected to a "shared fax
>> > server"
>> > from Windows Server 2003 or SBS2000 or any other shared fax server.
>> >
>> > Regards.
>> > Phil
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> We'll need the following to track this down further:
>> >> (1) Any eventvwr message from FaxSrv or Print, when you invoke the
>> >> Send
>> >> Fax
>> >> Wizard.
>> >>
>> >> (2) The version number of the fax binaries in the system. Run
>> >> FileVer.exe
>> >> (from Windows Support Tools) for:
>> >>
>> >> (a) %windir%\system32\fxs* and %windir%\system32\winfax.dll
>> >>
>> >> (b) %windir%\system32\spool\drivers\w32x86\3\fxs*
>> >>
>> >> You can alternately right click on these files on explorer and send
>> >> us
>> >> version numbers but that would be tedious.
>> >>
>> >> (3) Was this a clean install of XPSP2? Did you ever connect to a
>> >> "shared
>> >> fax
>> >> server" from Windows Server 2003 or SBS2000 or any other shared fax
>> >> server?
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >>
>> >> "Phil7979" <Phil7979@discussions.microsoft.com> wrote in message
>> >> news:118ECC3F-B3C8-4FA4-8DFC-51AB2831DD13@microsoft.com...
>> >> > Hi Russ,
>> >> >
>> >> > Status is: "Local" "Online".
>> >> >
>> >> > Regards.
>> >> > Phil
>> >> >
>> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >
>> >> >> In the Fax Console > Tools > Fax Printer Status...
>> >> >> --
>> >> >> Russ Valentine
>> >> >> [MVP-Outlook]
>> >> >> "Phil7979" <Phil7979@discussions.microsoft.com> wrote in message
>> >> >> news:62635CDF-BC38-4EA3-A256-90189B33029E@microsoft.com...
>> >> >> > Hi Russ,
>> >> >> >
>> >> >> > Apologies for the delay in responding but work gets in the way of
>> >> >> > social
>> >> >> > activity!
>> >> >> >
>> >> >> > Did the reinstall: no luck; same problems.
>> >> >> > Status In Admin Tools>Svs is "Started", "Automatic"
>> >> >> > Fax Console: not sure where I get this status from but the fax is
>> >> >> > configured
>> >> >> > correctly.
>> >> >> >
>> >> >> > Regards.
>> >> >> > Phil
>> >> >> >
>> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> >
>> >> >> >> So did you do the reinstall or not?
>> >> >> >> What was the status of the Fax Service in Administrative Tools >
>> >> >> >> Services?
>> >> >> >> What is the status of the Fax Printer in the Fax Console?
>> >> >> >> --
>> >> >> >> Russ Valentine
>> >> >> >> [MVP-Outlook]
>> >> >> >> "Phil7979" <Phil7979@discussions.microsoft.com> wrote in message
>> >> >> >> news:1C6A3138-986C-49E1-ADAB-C3AE4031A39A@microsoft.com...
>> >> >> >> > Hi Russ,
>> >> >> >> >
>> >> >> >> > Tried every single step you laid out in your response without
>> >> >> >> > any
>> >> >> >> > success
>> >> >> >> > whatsoever. Tried it twice in case I'd not followed it exactly
>> >> >> >> > the
>> >> >> >> > 1st
>> >> >> >> > time.
>> >> >> >> > No luck! Curiously, my directory ServicePackFiles/i386 is
>> >> >> >> > empty
>> >> >> >> > except
>> >> >> >> > for
>> >> >> >> > a
>> >> >> >> > "Lang" subdirectory!!!
>> >> >> >> >
>> >> >> >> > Regards.
>> >> >> >> > Phil
>> >> >> >> >
>> >> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> >> >
>> >> >> >> >> Please do.
>> >> >> >> >> The more information we can get on this the better. There has
>> >> >> >> >> to
>> >> >> >> >> be
>> >> >> >> >> an
>> >> >> >> >> answer out there somewhere, and it looks like we're on our
>> >> >> >> >> own
>> >> >> >> >> to
>> >> >> >> >> figure
>> >> >> >> >> it
>> >> >> >> >> out.
>> >> >> >> >> --
>> >> >> >> >> Russ Valentine
>> >> >> >> >> [MVP-Outlook]
>> >> >> >> >> "Phil7979" <Phil7979@discussions.microsoft.com> wrote in
>> >> >> >> >> message
>> >> >> >> >> news:37FED2B2-5E71-4F1C-93DD-6ED8D47243B3@microsoft.com...
>> >> >> >> >> > Dear Russ,
>> >> >> >> >> >
>> >> >> >> >> > Blisteringly fast response: many thanks. I'll try what you
>> >> >> >> >> > suggest
>> >> >> >> >> > and
>> >> >> >> >> > come
>> >> >> >> >> > back to you. Regards.
>> >> >> >> >> >
>> >> >> >> >> > "Phil7979" wrote:
>> >> >> >> >> >
>> >> >> >> >> >> Hi, I've recently (since installing Windows XP Pro SP2;
>> >> >> >> >> >> and
>> >> >> >> >> >> MS
>> >> >> >> >> >> Office
>> >> >> >> >> >> SP3)
>> >> >> >> >> >> run into a problem with my fax. Briefly, every time I now
>> >> >> >> >> >> try
>> >> >> >> >> >> to
>> >> >> >> >> >> send
>> >> >> >> >> >> a
>> >> >> >> >> >> fax
>> >> >> >> >> >> the wizard opens and I receive the error message: "Fax
>> >> >> >> >> >> Server
>> >> >> >> >> >> Information
>> >> >> >> >> >> Cannot be Retrieved. The Wizard will now close." I've done
>> >> >> >> >> >> quite
>> >> >> >> >> >> a
>> >> >> >> >> >> lot
>> >> >> >> >> >> of
>> >> >> >> >> >> research on the net re. this issue and can see that many
>> >> >> >> >> >> people
>> >> >> >> >> >> are
>> >> >> >> >> >> experiencing a similar problem; but these seem to be
>> >> >> >> >> >> related
>> >> >> >> >> >> to
>> >> >> >> >> >> a
>> >> >> >> >> >> network
>> >> >> >> >> >> environment: I'm running a single standalone PC. I've
>> >> >> >> >> >> checked
>> >> >> >> >> >> my
>> >> >> >> >> >> fax
>> >> >> >> >> >> configuration: AOK but it has the Microsoft Shared Fax
>> >> >> >> >> >> Driver
>> >> >> >> >> >> and
>> >> >> >> >> >> in
>> >> >> >> >> >> "Properties" it says that "Sharing is not available for
>> >> >> >> >> >> this
>> >> >> >> >> >> type
>> >> >> >> >> >> of
>> >> >> >> >> >> printer." Q. Why would I want to share it on a standalone
>> >> >> >> >> >> PC?
>> >> >> >> >> >> I
>> >> >> >> >> >> send
>> >> >> >> >> >> and
>> >> >> >> >> >> receive faxes intermittently; but this worked fine prior
>> >> >> >> >> >> to
>> >> >> >> >> >> installing
>> >> >> >> >> >> SP2
>> >> >> >> >> >> and SP3. I would appreciate some guidance how I can cure
>> >> >> >> >> >> this
>> >> >> >> >> >> problem,
>> >> >> >> >> >> please. Oh, tech' details are: OS: Windows XP Professional
>> >> >> >> >> >> Service
>> >> >> >> >> >> Pack 2
>> >> >> >> >> >> (build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
>> >> >> >> >> >> Installed
>> >> >> >> >> >> Memory;
>> >> >> >> >> >> Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem.
>> >> >> >> >> >> Sorry
>> >> >> >> >> >> to
>> >> >> >> >> >> go
>> >> >> >> >> >> on,
>> >> >> >> >> >> guys, but this is driving me insane!
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
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