Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
Dear Russ Valentine
I have the identical problem and behaviour with my fax console, with SP2
installed from disk.
My startup type is automatic and service status is stuck at "stopping"
(after failing).
Any help available yet?
Irving
"davidosom" wrote:
> (1) > Fax console - hangs "Refresshing ..." in message bar. After 4 mins "All
> fax printers are inaccessable"
> (2) > Word doc > Ctrl+P > Printer = fax > Wizard opens > Next - hangs 2 mins
> then "Fax Service cannot be retrieved. The fax wizard will close now" > OK >
> hangs 2 mins before closing
> (3) Control Panel > Printers and Faxes > Fax (status Ready) > Properties -
> hangs 2 mins then "An attempt to connect to fax printer failed. Check the fax
> printer connection, and try again" > OK > "The "Microsoft Shared Fax Driver"
> printer driver is not installed ... etc."
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
> > Also, what were these "different messages" with which fax failed?
> > --
> > Russ Valentine
> > [MVP-Outlook]
> > "davidosom" <davidosom@discussions.microsoft.com> wrote in message
> > news:8113D3A2-A4A6-43E2-B32B-1870794E4EB9@microsoft.com...
> > > Only lucky enough to get some form of recovery CDs with package so no
> > > Support
> > > Tools so semi tedious route
> > > Somewhat out of my depth but ...
> > > (1) Tried opening fax console to send new fax also to print word doc to
> > > fax.
> > > Also open fax in printers and faxes. All failed with different messages.
> > > However no log entries on Application, security or system in >admin tools
> > > >
> > > Event Viewer (if this is where I should have been)
> > > (2)(a) [fxs*] various files including application files either
> > > 5.2.2600.2180
> > > or 5.2.1776.0 or 0.3.2600.2180 [winfax.dll] = 5.2.1776.0
> > > (2)(b) six files of which five 5.2.2600.2180 and one 0.3.2600.2180
> > > (3) No. System as purchased plus Microsoft updates. No sharing. No fax
> > > software additions to my knowledge.
> > >
> > > I had to send a fax yesterday so reinstalled fax as in first post. This
> > > log
> > > entry recorded the event. Dont know whether it helps.
> > >
> > > Event Type: Warning
> > > Event Source: Print
> > > Event Category: None
> > > Event ID: 20
> > > Date: 23-03-2005
> > > Time: 17:38:14
> > > User: NT AUTHORITY\SYSTEM
> > > Computer: Home
> > > Description:
> > > Printer Driver Microsoft Shared Fax Driver for Windows NT x86 Version-3
> > > was
> > > added or updated. Files:- FXSDRV.DLL, FXSUI.DLL, FXSUI.DLL, FXSWZRD.DLL,
> > > FXSTIFF.DLL, FXSRES.DLL, FXSAPI.DLL.
> > >
> > > For more information, see Help and Support Center at
> > > http://go.microsoft.com/fwlink/events.asp.
> > >
> > > "Russ Valentine [MVP-Outlook]" wrote:
> > >
> > >> And the manufacturer did not provide you a backup CD for Windows XP?
> > >>
> > >> We'll need the following to track this down further:
> > >> (1) Any eventvwr message from FaxSrv or Print, when you invoke the Send
> > >> Fax
> > >> Wizard.
> > >>
> > >> (2) The version number of the fax binaries in the system. Run FileVer.exe
> > >> (from Windows Support Tools) for:
> > >>
> > >> (a) %windir%\system32\fxs* and %windir%\system32\winfax.dll
> > >>
> > >> (b) %windir%\system32\spool\drivers\w32x86\3\fxs*
> > >>
> > >> You can alternately right click on these files on explorer and send us
> > >> version numbers but that would be tedious.
> > >>
> > >> (3) Did you ever connect to a "shared fax server" from Windows Server
> > >> 2003
> > >> or SBS2000 or any other shared fax server?
> > >> --
> > >> Russ Valentine
> > >> [MVP-Outlook]
> > >> "davidosom" <davidosom@discussions.microsoft.com> wrote in message
> > >> news:3B2B24BC-C85A-42BF-A368-77030FE35DB3@microsoft.com...
> > >> > No XP CD as came preinstalled. Willing to help find a solution or will
> > >> > have
> > >> > to buy a stand alone fax!!
> > >> >
> > >> > "Russ Valentine [MVP-Outlook]" wrote:
> > >> >
> > >> >> I see. The previous "line is busy" error (when the line is not busy)
> > >> >> was
> > >> >> a
> > >> >> symptom of an incompatible modem.
> > >> >>
> > >> >> The current problem you are having where the "fax printer cannot be
> > >> >> found"
> > >> >> is being reported frequently by users who have installed Windows XP
> > >> >> SP2.
> > >> >> Microsoft is aware and is investigating but has no current solution.
> > >> >> They
> > >> >> need information from people experiencing the problem. If you're
> > >> >> willing
> > >> >> to
> > >> >> help provide the information I can post instructions. It will require
> > >> >> your
> > >> >> installing the Windows Support Tools from the Win XP CD.
> > >> >> --
> > >> >> Russ Valentine
> > >> >> [MVP-Outlook]
> > >> >> "davidosom" <davidosom@discussions.microsoft.com> wrote in message
> > >> >> news
DFEC7DF-C712-4EF3-BE48-1B2622AE6B25@microsoft.com...
> > >> >> > Somewhere I dont normally dare go! Startup type is automatic.
> > >> >> > Did not mean I tried to send fax when internet connected via dial
> > >> >> > up.
> > >> >> > Both
> > >> >> > Outlook and fax reported line busy when tried individually although
> > >> >> > the
> > >> >> > line
> > >> >> > was free. At that time also lost fax monitor but this has returned.
> > >> >> >
> > >> >> > Some, now cured, problems were definitely pre SP2. Recently
> > >> >> > installed
> > >> >> > Office
> > >> >> > SP3 on going broadband.
> > >> >> > Could SP2 disable fax services at PC turn off only (or not start it
> > >> >> > properly
> > >> >> > at boot up)? Is there likely to be a fix?
> > >> >> >
> > >> >> > Many thanks for your time.
> > >> >> >
> > >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> > >> >> >
> > >> >> >> Control Panel > Administrative Tools > Services. What is the Status
> > >> >> >> and
> > >> >> >> Startup type you see there for the Fax Service?
> > >> >> >>
> > >> >> >> Of course your phone line would be busy when you are using it for
> > >> >> >> dial
> > >> >> >> up
> > >> >> >> internet connection. That's not a conflict, it's expected.
> > >> >> >> Most likely SP2 has disabled your Fax Service.
> > >> >> >> --
> > >> >> >> Russ Valentine
> > >> >> >> [MVP-Outlook]
> > >> >> >> "davidosom" <davidosom@discussions.microsoft.com> wrote in message
> > >> >> >> news:79F510BB-A0EE-440B-B38B-836A3ABABD06@microsoft.com...
> > >> >> >> > Used to work normally (although not often used). Problems with it
> > >> >> >> > and
> > >> >> >> > Outlook
> > >> >> >> > (phone line busy) when using dial up for email connection from ??
> > >> >> >> > mid
> > >> >> >> > 2004??
> > >> >> >> > so removed fax services. ??Norton conflict. Now using broadband
> > >> >> >> > for
> > >> >> >> > Outlook
> > >> >> >> > so looking to use modem solely for fax.
> > >> >> >> > I updated for SP2 November 2004 from CD.
> > >> >> >> > Please explain "start up type"
> > >> >> >> >
> > >> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> > >> >> >> >
> > >> >> >> >> Did the fax program ever work normally for you?
> > >> >> >> >> Did you update your operating system to SP2 or was SP2
> > >> >> >> >> pre-installed?
> > >> >> >> >> What is the startup type for the Fax Service?
> > >> >> >> >> --
> > >> >> >> >> Russ Valentine
> > >> >> >> >> [MVP-Outlook]
> > >> >> >> >> "davidosom" <davidosom@discussions.microsoft.com> wrote in
> > >> >> >> >> message
> > >> >> >> >> news:892BAA20-3CCA-4B9A-BBA5-496F0F5D37C6@microsoft.com...
> > >> >> >> >> >I use XP Home +SP2 and Office XP Standard + SP3. My dial up
> > >> >> >> >> >modem
> > >> >> >> >> >is
> > >> >> >> >> >Conexant
> > >> >> >> >> > SoftK56
> > >> >> >> >> >
> > >> >> >> >> > I have added Fax Services from Windows Components via
> > >> >> >> >> > Add/Remove
> > >> >> >> >> > Programmes
> > >> >> >> >> > and all works correctly. However on turning off and restarting
> > >> >> >> >> > the
> > >> >> >> >> > PC
> > >> >> >> >> > the
> > >> >> >> >> > facility fails when attempting to Fax as printer cannot be
> > >> >> >> >> > found.
> > >> >> >> >> > On
> > >> >> >> >> > checking
> > >> >> >> >> > 'fax' printer via control panel this message is eventually
> > >> >> >> >> > given
> > >> >> >> >> > "Microsoft
> > >> >> >> >> > shared fax driver" printer driver is not installed.....
> > >> >> >> >> >
> > >> >> >> >> > The only way to re-establish Fax Services is to remove via
> > >> >> >> >> > windows
> > >> >> >> >> > components, reboot and reinstall as above.
> > >> >> >> >> >
> > >> >> >> >> > Any ideas (other than leaving the PC on 24/7)?
> > >> >> >> >>
> > >> >> >> >>
> > >> >> >> >>
> > >> >> >>
> > >> >> >>
> > >> >> >>
> > >> >>
> > >> >>
> > >> >>
> > >>
> > >>
> > >>
> >
> >
> >
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