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GW2 Constant Crashing

Last response: in Video Games
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September 26, 2012 7:31:53 PM

I know yet another crash rant but idk what else to do. I'm at the point where I hope it's a problem with my set up so I can fix it rather than wait hopelessly for a magical patch.

When I log in I play for a about 10-15 minutes (previously up to an hour but not recently) before my game halts and the Crash dialogue box appears asking if I want to send a crash report to arenanet. I then have to restart my computer to log back in or use any program for that matter. For example after a crash, I have to end GW2 process with task manager then if I open Firefox, the browser just flickers and glitches out. Same with ventrilo, etc.

I've had a support ticket in for about a week now and they don't seem to know what's causing it. To my knowledge I have updated all my drivers, I even spent hours looking through both the ASUS and AMD websites to make sure I had all my drivers up to date including Audio and motherboard. I even updated my BIOS.

Playing at lowest graphic settings hasn't worked for me.

I have read somewhere that someone was having a problem with their CPU Automatically overclocking whenever they would be logged in to GW2 which is definitely an issue since support specifically said overclocking has caused problems. However, I'm not sure how to check if that's happening to me. I can say I have not intentionally overclocked my system.

Could it be an issue with audio drivers??? I've read that somewhere too but not sure how exactly to even update audio drivers.


EDIT:
ArenaNet got back to me stating this: "It still appears as if your Front Side bus's are running about 100MHz more than they should with this speccy, They should be around 800 and are at 900, if there is anyway to fix that, we should."

Anyone have any input on how to fix that issue? Also where on Speccy are they reading that information?

Thanks again!


ASUS M4A87TD EVO
16gb DDR3 RAM
AMD Phenom II X4 975 Black Edition Deneb 3.6GHz
Radeon 6950
Windows 7 64Bit

The most common crash report is listed here:
Spoiler
*--> Crash <--*
Assertion: val >= 0
File: ..\..\..\Core\Basics\Windows\Math.cpp(229)
App: Gw2.exe
Pid: 3012
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15572
When: 2012-09-26T19:04:08Z 2012-09-26T15:04:08-04:00
Uptime: 0 days 0:08:39
Flags: 0

*--> System <--*
Name: CHUCK-PC
IpAddr: 192.168.1.110
Processors: 4 [AuthenticAMD:15:4:3]
OSVersion: Windows 6.1 (64 bit)

*--> System Memory <--*
Physical: 13796MB/16382MB 84%
Paged: 29704MB/32762MB 90%
Virtual: 2664MB/ 4095MB 65%
Load: 15%
CommitTotal: 3058MB
CommitLimit: 32762MB
CommitPeak: 3170MB
SystemCache: 1431MB
HandleCount: 15981
ProcessCount: 44
ThreadCount: 605

*--> Process Memory <--*
Private: 1148MB
WorkingSet: 920MB
PeakWorkingSet: 957MB
PageFaults: 526020

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

*--> Thread 0x6c4 <--*

*--> Trace <--*
Pc:00639084 Fr:3635ff04 Rt:00ac3649 Arg:c358bd46 00000003 00000010 06e05910
Pc:00ac3649 Fr:3635ff34 Rt:00ac36b6 Arg:3f5996dd c358bd46 0f820400 0f828400
Pc:00ac36b6 Fr:3635ff78 Rt:0085d25a Arg:00000000 00000000 0085d329 7639339a
Pc:0085d25a Fr:3635ff94 Rt:77e69ef2 Arg:00000000 41ca435c 00000000 00000000
Pc:77e69ef2 Fr:3635ffd4 Rt:77e69ec5 Arg:0085d300 00000000 00000000 00000000
Pc:77e69ec5 Fr:3635ffec Rt:00000000 Arg:0085d300 00000000 00000000 00000000

*--> Thread registers <--*
eax=3635fae8 ebx=00000000 ecx=00000000 edx=0000003c esi=00000000 edi=00000000
eip=00639084 esp=3635fefc ebp=3635ff04
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 3635FAC8 00000000 fffffd34 000002e4 fffffd34
eax-16 3635FAD8 000002cc 00000019 00000000 3635fae8
eax +0 3635FAE8 80000003 00000000 00000000 771fb9bc
eax+16 3635FAF8 00000002 00000002 106cb0c0 00000280
eax+32 3635FB08 3635fb2c 0000003c 3635fe70 3635fbf0
eax+48 3635FB18 3635fb3c 0089f693 3635fbf0 00000000

*--> Code <--*
00639064 eed94508 d8d1dfe0 ddd9f6c4 01741968 ..E..........t.h
00639074 e5000000 ddd8ba54 4f2701b9 c04f2701 .......TO'...O'.
00639084 e8e75a01 00d94508 dc15a84f 2701dfe0 ..Z...E....O'...
00639094 f6c4417b 1968e600 0000ddd8 ba544f27 ..A{.h.......TO'
006390A4 01b9904f 2701e8c1 5a0100d9 4508dd05 ...O'...Z...E...
006390B4 884f2701 d8c1d95d 088b4d08 81e1ffff .O'....]..M.....

*--> Stack <--*
3635FEFC 00639089 000000e5 3635ff34 00ac3649 ..c.....4.56I6..
3635FF0C c358bd46 00000003 00000010 06e05910 F.X..........Y..
3635FF1C 00000400 80000000 45400000 c50a0000 ..........@E....
3635FF2C 00000030 00000029 3635ff78 00ac36b6 0...)...x.56.6..
3635FF3C 3f5996dd c358bd46 0f820400 0f828400 ..Y?F.X.........
3635FF4C 0f830400 0f869400 00000000 00000000 ................
3635FF5C 00000000 06e05910 00000000 0f86a510 .....Y..........
3635FF6C 0f869400 111f9a60 0f86a400 3635ff94 ....`.........56
3635FF7C 0085d25a 00000000 00000000 0085d329 Z...........)...
3635FF8C 7639339a 00000000 3635ffd4 77e69ef2 .39v......56...w
3635FF9C 00000000 41ca435c 00000000 00000000 ....\C.A........
3635FFAC 00000000 80000003 763b76f7 763b76f7 .........v;v.v;v
3635FFBC 3635ffa0 3635f6b0 ffffffff 77ea71d5 ..56..56.....q.w
3635FFCC 001a79b8 00000000 3635ffec 77e69ec5 .y........56...w
3635FFDC 0085d300 00000000 00000000 00000000 ................
3635FFEC 00000000 00000000 0085d300 00000000 ................

*--> Error Logs <--*
jectile effect for skill 'Aw3PF.xcnwE'
Model '0x010242': Can't link child '0x00df68' to parent bone 'root', there's no bone with that name. Linking to root instead
Model '0x010242': Can't unlink child '0x00df68' from parent bone 'root', there's no bone with that name.
Model '0x01a236': Can't link child '0x00df44' to parent bone 'aura', there's no bone with that name. Linking to root instead
Model '0x01a236': Can't unlink child '0x00df44' from parent bone 'aura', there's no bone with that name.
Couldn't find projectile effect for skill 'Aw3PF.xcnwE'
Model '0x00d677': Can't link child '0x00df9a' to parent bone 'root', there's no bone with that name. Linking to root instead
Model '0x00d677': Can't unlink child '0x00df9a' from parent bone 'root', there's no bone with that name.
Model '0x007925': Missing anim or fallbacks: ggtalrtrunf
Model '0x013090': Missing anim or fallbacks: on
Model '0x005d5d': UnlinkModel called on CModel without LinkComponent
Model '0x005d5d': UnlinkModel called on CModel without LinkComponent
Model '0x00f4ed': UnlinkModel called on CModel without LinkComponent
Model '0x005d5d': UnlinkModel called on CModel without LinkComponent
Model '0x006472': Can't link child '0x00ced3' to parent bone 'mouth', there's no bone with that name. Linking to root instead
Model '0x006472': Can't unlink child '0x00ced3' from parent bone 'mouth', there's no bone with that name.
Model '0x003713': Missing anim or fallbacks: ugtrunfidl
Model '0x003713': Missing anim or fallbacks: ugtidlerunf
Model '0x003713': Missing anim or fallbacks: ugtrunfidl
Model '0x01a236': Can't link child '0x00df44' to parent bone 'aura', there's no bone with that name. Linking to root instead
Model '0x01a236': Can't unlink child '0x00df44' from parent bone 'aura', there's no bone with that name.
Model '0x007925': Missing anim or fallbacks: hgtidlesprf
Matrix is not invertible.
Model '0x0053cb': Bad Matrix in GetWorldBoneMatrix - Bone bone:AnkleL
Model '0x0053cb': Bad Matrix in GetWorldBoneMatrix - Bone bone:AnkleR

*--> DirectX Device Info <--*
VendorId = 0x1002
DeviceId = 0x6719
Version = 8.17.0010.1140
Description = AMD Radeon HD 6900 Series
Compat = 0x00000000
VidMem = 1765 MB


More about : gw2 constant crashing

September 27, 2012 1:32:50 PM

Hi, sorry to hear about your troubles.

Firstly, according to the error log, you're running vista, not win7...

Another problem I'm seeing is your ram is at 84% out of 16gb. Why is it so high?

What's the CCC version that you're running?

Have you checked your temperatures? (download hwinfo or hwmonitor to check)

What PSU make and model do you have?

Have you checked that your RAM is running at correct voltages and timings? Ran memtest to check for errors? (how many modules is it by the way? give link if you have one)

What resolution are you playing at? windowed or full screen?

Lastly, the error logs says that it's missing stuff, now this can be normal if the devs are actually planning to still add features and the game is trying to process some WIP routines. However, it could be possible that your game files got corrupted. I would suggest to do an integrity or hash check before you try to redownload the whole 14gb. Problem is I don't remember where the info on how to do it is, and I cannot get to the gw2 website from work. So, you'll have to do some legwork on this on your own. Check the knowledge base and the wiki on how to force a patcher to do a hashcheck of the game.dat (if it can that is, I vaguely remember reading something regarding this, but that's not very solid info. I'm sorry to have to possibly send you of a wild goose hunt the problem is as stated I cannot do the legwork myself at the moment)

Alright, that should about cover it I think. (aside from I'm not entirely sure what you mean by quick BZZT, is it a PC speaker sound? does the screen go blank or does the image just freeze in frame? How about looping sound effects? It could indicate that you're getting a BSOD, it's just not showing up. You can download bluescreenview to check for BSODs. Or check the event viewer)
September 27, 2012 3:51:13 PM

Thanks for the reply, AntiZig.

I'm not educated on reading crash reports to the full extent but idk why it's saying I'm running Vista. I'm not computer dumb..I'm DEFINITELY running Windows 7 64-bit....

No idea why my ram is running so high, I have monitored Task Manager while in game and i've never seen my ram usage spike so high however I'll check it again while in game.
I have 2 sets of these: http://www.newegg.com/Product/Product.aspx?Item=N82E168...

I'm running the latest 12.8 CCC (i dont think i wanna fool with the 12.9 beta CCC yet)

I've run Speccy while playing and temps look normal, the highest my CPU gets up to is around 55 C, other hardware stays around and below 40.

PSU: XFX Black Ed. 850w - http://www.newegg.com/Product/Product.aspx?Item=N82E168....

EDIT: I ran memtest today with no errors.

I dont think my system is BSOD because my game crashes by the window freezing, my *Computer speakers* let out a sound as if the audio is halting(i really dont know how to explain the sound its just like a quick buzz..like an "errtt..." lasts not even a second) and the crash dialogue box where i can send an error report to arena net appears all at the same time. I can close the program and open other programs they just dont work until i fully restart. Its like everything just gets super glitchy, but my computer doesnt shut down or blue screen.

I play in both "Full Screen - 1920 x 1080" and "Windowed Fullscreen", tried them both. I have a 27" monitor and a 40" TV that i use at dual screens. I play on my TV as i do ever other game/program which is set to 1920x1080.

I've ran the -repair on the .exe and i came back with nothing faulty. Idk if thats what you were referring to but arena net tech support recommends creating a shortcut and adding -repair to the end of the "target" field.
Related resources
September 27, 2012 5:15:10 PM

from what I have heard there are a few reasons why this happens. I had the problem but fixed it by running a program called ccleaner. you can download it for free from download.com, just do a search for ccleaner and it should be the first result. It is a registry cleaner... gets rid of corrupted and temorary files and what not.
September 28, 2012 8:29:24 AM

Downloaded CCleaner and ran both the Cleaner option and Registry options. Still crashing. :( 

ArenaNet got back to me stating this: "It still appears as if your Front Side bus's are running about 100MHz more than they should with this speccy, They should be around 800 and are at 900, if there is anyway to fix that, we should."

Anyone have any input on how to fix that issue? Also where on Speccy are they reading that information?

Thanks again!
September 28, 2012 5:15:57 PM

well if there's any fixing to be done, then you'd do it through BIOS.

However, have you overclocked anything? or are you running a program that does the automatic overclocking for you? Maybe you had a friend help you out with some overclocking in the past?

higher clock on fsb shouldn't cause crashes unless it's unstable. You can head into BIOS and load optimized defaults and then double check that your ram and everything else is running at the correct settings specified by the manufacturer.

Another question is does this only happen with GW2?

If it's only with GW2 then it's most likely a driver conflict. I'd take a guess and say that the video driver crashes, windows recovers it but it doesn't do a very good job, which causes your other applications to flicker.

Is your GPU factory overclocked? Try lowering it to reference card clocks with MSI afterburner. I've read that GW2 for some reason doesn't like some overclocked hardware. Also, if you have any software that came with the video card (some vendors develop this controls utilities for their cards) disable that software and see if it runs any differently.

And double check your audio chipset drivers against the Asus website
September 28, 2012 6:51:28 PM

Thanks for the reply AntiZig.

My system isn't overclocked. GW2 support tried telling me that Black Edition CPUs may come overclocked but i went into BIOS and everything is set to "AUTO" under the AI tweaker which i read basically means default. Could be wrong as i got that info off forums as well.

This does only happen in GW2

Not sure how to check if my GPU is factory overclocked or not but your right GW2, according to various forums and even GW2 tech support, hates overclocking. I'll look into MSI Afterburner but any info on how to tell whether or not the GPU is factory overclocked would be much appreciated.



I didn't wanna get into a separate issue I've been having, but I haven't been able to install the audio drivers for my motherboard so ive been using the Microsoft ones that your computer automatically downloads.
My motherboard uses VIA VT1818 and I've found these 2 different downloads for drivers:
This one found frequently in searches away from ASUS site: http://drivers.softpedia.com/get/SOUND-CARD/VIA/Asus-M4...
And this one which is found on the ASUS Site: "VIA VT1818 Audio Driver V6.0.1.8100"(can't link straight to it, you find it on the asus site after searching for my mobo, M4A87TD EVO)

Whenever I install either of these i unzip them, open the folder and click the setup file. The InstallShield Wizard pops up stating preparing windows installer and all that, but then windows installer never opens and to my knowledge the install never completes. My computer then gets kinda sluggish as if its trying to do something but cant......

EDIT: I just tried uninstalling a program(Asus Update) same issue as when I try installing the VIA audio drivers. This time after a bit i got a message stating that Installshield may not have been installed correctly. Sounds like it could be my problem..
September 28, 2012 8:03:19 PM

When you're launching that setup, right click it and select run as administrator. If it still doesn't work, try running the setup from the NoHotfix folder. If that doesn't work, try running the setup.exe in the driver folder. (Make sure to try running all of them as administrator). Lastly, if it doesn't work with any setups, go to device manager, find the audio chipset it should be unidentified or some random windows name for it, right click and select update driver, point it to the .\Audio\Driver\VIAHDAud\Present\Drivers\HDx64 (I believe that is the actual driver files)

The need for those installations is typically because it comes with custom UI equalizer, control panel icon and such for the driver.


As far as your GPU reference clocks at 800 core and 1250 memory (ref). I'm not sure if speccy shows this info, but if not msi afterburner def. does. So after you find the current clocks, if they are any higher than that under load (when playing GW2 or any other game) means it was overclocked for retail. So, if that's the case, use msi afterburner to drop the clocks to the reference point and try then.
September 29, 2012 4:50:04 AM

Thanks for the reply

I did a reinstall of windows 7 and it fixed all my installation issues. (downloaded up to date drivers etc.)

I then downloaded MSI Afterburner and ran it while i was in game.
Here is a Screenshot of what I was monitoring to make sure I was looking in the right place. http://imageshack.us/a/img88/8225/afterburner.png

I ran the game and crashed after a bit as usual but those numbers stayed the same.
September 30, 2012 4:12:14 AM

well looks like your card isn't working quite right as your vram shows 86 mb used only, Ok, it's not factory overclocked, but the running clocks with GW2 running should be a lot higher than that. Looks like our card is sitting in low power mode most of the time with occasional spikes of activity.

another interesting thing your fan is showing zero rpm? check if it's working

try creating a game/application profile in the CCC.

What other games do you have that are working ok? (of about the same graphic intensity) Run those and monitor your clocks with the MSI, see if they go to proper levels
September 30, 2012 9:24:36 AM

That is strange about the fan speed showing 0 rpm. Maybe something was blocking the fan. Not sure but I opened my case and moved some stuff around to be sure and my fan is running.

I wasn't actually running the game when I took that screenshot, sorry to be confusing.
Here is a screenshot I took of afterburner while running GW2: http://imageshack.us/a/img189/8225/afterburner.png

I opened afterburner while GW2 was loading into the game and snapped the SS right as it crashed.

Does the vram still look wrong?


My last few crashes have been showing something different recently and not the normal file name "Math.cpp(229)"

I uploaded my GW2 crash log if you wanted to take a look rather than filling this entire page with a big blank white box ><

http://www25.zippyshare.com/v/70985319/file.html


Thanks again for all your help!


EDIT: I just wanted to add that they are still trying to tell me that my "bus speed" is incorrect.
They are saying that the 900MHz bus speed i circled in this Screenshot should be somewhere around 800MHZ, not 900MHz: http://imageshack.us/a/img90/1278/speccygw2tech.png

I dont normally use Speccy, i only did cause they asked me to, so im not sure what this is referring to.

I ran a stability test through AMD Overdrive without any overclocking and used cpu-z to monitor it and everything looks normal to me, let me know if you see differently: http://img88.imageshack.us/img88/2775/ss1ch.png
October 1, 2012 5:37:46 PM

In all the screenshots that you've posted, I don't see anything wrong. I have no idea which Bus speccy is referring to or why anet is hounding you for it if a stress test doesn't crash your comp. Try running prime95, but even then I doubt you'll have a problem.

I cannot gather anything useful from crash reports, besides the fact that GW2 messes up on math calculation. But the main point is that this is happening only with GW2. So, it has to be something on their end or something to do with drivers.

You said other games don't have any issues, are they as graphically intensive as GW2? If yes, I really don't see any reason why ONLY GW2 would be causing problems if it was something wrong with the hardware.

So, again, try shutting down all processes that you can shut down and running the game then, just on the off chance that it's some sort of resource management compatibility bug. And make sure your windows installation is up-to-date on updates.

For the heck of it, check in bios if there's any settings for the clocks that you could adjust. Call up mobo support if needs be and ask if they can delve any light on why speccy would be reporting this bus speed when the board is running on defaults.

That's all I've got. If you come up with anything else, do post an update. I'll let you know if I come up with any more crazy ideas (because you've already checked beyond what would normally be needed to diagnose a problem).
October 1, 2012 6:50:10 PM

Haha Agreed. I just resorted to underclocking my gpu/cpu as a last ditch effort because that's what randomly worked for a few people. I'll give it a try today but like you said i'm pretty sure it not on my end.

I build this computer to get better FPS while playing Rift when it released, only thing is i dont have an active account and I've gone from a radeon 9870 to a 6950(which..should be better anyway..) so i loaded up my sisters WoW account even though its not as intensive it runs beyond clean on every ultra setting i could find. Then i found Crysis 2 and ran that, not on Ultra but High settings. No crashes and great FPS.



Anyway, thanks a ton for all your help. On the bright side i just learned a ton of information I've been curious about for a couple years now.




EDIT: Underclocking my CPU alone just a tiny bit solved it all. I'm running on max settings with no crashes. Just to make sure the game didnt fix itself i reset my CPU back to normal and crashed after 30 minutes. Went back to the underclock setting and been going steady all day no crash. Still strange im being forced to do this but w/e im sure they'll patch it eventually.
October 3, 2012 5:31:41 PM

Ahh excellent. So it was a CPU fault after all. Strange that the benchmark that you ran didn't turn up any issues. But on the other hand I know GW2 sometimes doesn't run well when you have overclocked components (I have no clue why it bothers to check the clocks) perhaps it has something to do with the engine and the way they are feeding information to/from the hardware. Interesting though that it picks up some instability at default clock.

Well, I'm glad that you've fixed it, hopefully this might end up being helpful to somebody else in the future. Happy gaming.
October 11, 2012 8:05:48 AM

bivvz said:

EDIT: Underclocking my CPU alone just a tiny bit solved it all. I'm running on max settings with no crashes. Just to make sure the game didnt fix itself i reset my CPU back to normal and crashed after 30 minutes. Went back to the underclock setting and been going steady all day no crash. Still strange im being forced to do this but w/e im sure they'll patch it eventually.



How did you underclock your cpu? Change the timer? Voltage? Multiplier? FSB?
December 21, 2012 10:02:38 PM

jeroentjeeland said:
How did you underclock your cpu? Change the timer? Voltage? Multiplier? FSB?

I am interested in the same answer.
December 29, 2012 2:50:56 AM

My BIOS makes it really simple to over/underclock. I just set it from auto to manual and decreased the CPU frequency a bit. My mobo's BIOS automatically adjusts the rest. I can't remember how much i decreased it but it was from like 200 down to maybe 180? Been a while. I stopped playing GW2 and reverted back to default cpu speeds a while ago so i can't remember but it wasn't anything difficult.
!