Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
Delete your Temporary Files.... run a Disk Cleanup and then Reboot the PC.
Run a complete antivirus scan with updated signatures.
Then try the install again.
--
Cari (MS-MVP)
Printing & Imaging
"Tammy" <Tammy@discussions.microsoft.com> wrote in message
news:18E84C97-72A9-43FD-AA6B-B7062864F6EB@microsoft.com...
> Can this problem get any worse?? Although there was not an unistall
> package
> available there were manual uninstall directions. Now that I am in
> reinstalling using the new file, it gets into the install wizard portion
> where all files are opening and a new error appears and forces the process
> to
> close. I clicked on the box to identify more information about the error
> and
> it appears to be a problem with "_ins5176._mp" what is this? and is there
> any hope, now the only use for the printer appears to be a paper weight.
>
>
> "Cari (MS-MVP)" wrote:
>
>> Have a look at the HP website and see if they have an uninstall package
>> for
>> your OfficeJet. www.hp.com It will be in the Drivers section.
>> --
>> Cari (MS-MVP)
>> Printing & Imaging
>>
>>
>>
>> "Tammy" <Tammy@discussions.microsoft.com> wrote in message
>> news:290463D4-B867-432F-A2E7-5215B5E9C00E@microsoft.com...
>> > Life is full of it's challenges.
>> > I have tried what you suggested and when I do, the Uninstall Wizard
>> > opens
>> > up
>> > and then an error box joins the party. "C:\Program
>> > Files\Hewlett-Packard2\HP
>> > OfficeJet Series 700\uninst.isu is not valid or the data has been
>> > corrupted."
>> > When I checked my C drive I found that I have a "HP" and "HP2"
>> > directory?
>> > Don't ask me how I got two, and the dates are the same 6/21/05 - that
>> > date
>> > doesn't make any sense and holds no value to me.
>> > The program just won't uninstall. Is there someplace I can just get
>> > that
>> > particular protion of the file?
>> > I wish I could say when this whole problem actually started, but I
>> > don't
>> > really recall if I have tried to use the Scanner and all since I had xp
>> > installed.
>> > Thanks again for all of your help.
>> >
>> > "Cari (MS-MVP)" wrote:
>> >
>> >> Tammy, you need to disconnect the printer, look in Add/Remove Programs
>> >> and
>> >> Uninstall the software.
>> >>
>> >> Reboot the PC and start again. Run the install software you
>> >> downloaded
>> >> from
>> >> HP and do not connect the printer to the PC until the software tells
>> >> you
>> >> to
>> >> do so.
>> >>
>> >>
>> >> --
>> >> Cari (MS-MVP)
>> >> Printing & Imaging
>> >>
>> >>
>> >>
>> >> "Tammy" <Tammy@discussions.microsoft.com> wrote in message
>> >> news:A0EA4915-CE00-4A4E-83E6-623FB523BD68@microsoft.com...
>> >> > Carey, thanks for the prompt help. However, I ran into a couple of
>> >> > problems.
>> >> > I didn't have an icon in my "All Programs" list for the HP Officejet
>> >> > (in
>> >> > Step
>> >> > 1) the only place I have anything with HPo.j. is under the
>> >> > Add/Remove
>> >> > within
>> >> > the Control Panel, and when attempting to remove that an error
>> >> > appeared -
>> >> > not
>> >> > able to remove...Continued though Step B without a problem. During
>> >> > Step
>> >> > C,
>> >> > #4, after selecting folders for the installation, images and disk
>> >> > space
>> >> > <Next> an error popped up "Severe There was an erro during setup.
>> >> > Please
>> >> > run
>> >> > setup again when the problem is resolved."
>> >> > Any ideas?
>> >> > Thanks.
>> >> >
>> >> > "Carey Frisch [MVP]" wrote:
>> >> >
>> >> >> HP OfficeJet 700 Series All-in-One Driver for Windows XP:
>> >> >>
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=228&product=58127&lang=en&cc=us&softwareitem=oj-22748-1
>> >> >>
>> >> >> --
>> >> >> Carey Frisch
>> >> >> Microsoft MVP
>> >> >> Windows XP - Shell/User
>> >> >> Microsoft Newsgroups
>> >> >>
>> >> >> Get Windows XP Service Pack 2 with Advanced Security Technologies:
>> >> >>
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx
>> >> >>
>> >> >> -------------------------------------------------------------------------------------------
>> >> >>
>> >> >> "Tammy" wrote:
>> >> >>
>> >> >> | I have an OfficeJet 710, when I load something to scan, fax or
>> >> >> copy
>> >> >> the
>> >> >> | Document Manager box does not come up. I have tried to uninstall
>> >> >> and
>> >> >> | reinstall the printer but that doesn't help.
>> >> >> | I think my problem may be that when my computer was upgraded to
>> >> >> Windows
>> >> >> XP,
>> >> >> | they didn't include my printer therefore, it isn't compatible
>> >> >> with
>> >> >> my
>> >> >> system.
>> >> >> | I can still copy, fax and print, but, only from the printer
>> >> >> itself.
>> >> >> Not
>> >> >> | from the Document Manager.
>> >> >> | How do I fix this?
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
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