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USB printers won't print

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  • USB
  • Printers
  • Windows XP
Last response: in Windows XP
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Anonymous
July 8, 2005 10:07:20 AM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Two identical Dell PCs each with XP Home SP1, and a different USB printer on each.

Both printers behave the same:-

On booting the PC and printing a document, the first page may or may not print, but then the printer goes to Offline mode.

I employ the mouse to revert to Online mode, but then the balance of the print job is in error for no apparent reason.

There must be a cause and a solution to this.

More about : usb printers print

Anonymous
July 8, 2005 1:24:13 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

In Device Manager, ensure your USP ports are not set to hibernate under
their Power Management options.

Uninstall and reinstall your printers correctly:
http://www.coribright.com/windows/Article%20One.htm
--
Cari (MS-MVP)
Printing & Imaging



<johnsuth@nospam.com.au> wrote in message
news:c1.2c.2xH64m$0Ix@smith.microsoft.com...
>
> Two identical Dell PCs each with XP Home SP1, and a different USB printer
> on each.
>
> Both printers behave the same:-
>
> On booting the PC and printing a document, the first page may or may not
> print, but then the printer goes to Offline mode.
>
> I employ the mouse to revert to Online mode, but then the balance of the
> print job is in error for no apparent reason.
>
> There must be a cause and a solution to this.
>
>
>
Anonymous
July 9, 2005 8:47:33 AM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

In <uRCw4l9gFHA.2180@TK2MSFTNGP15.phx.gbl>, "Cari \(MS-MVP\)" <Newsgroups1@coribright.com> writes:
>In Device Manager, ensure your USP ports are not set to hibernate under
>their Power Management options.
>
>Uninstall and reinstall your printers correctly:
>http://www.coribright.com/windows/Article%20One.htm

Been there done that! What else should I try?

>
><johnsuth@nospam.com.au> wrote in message
>news:c1.2c.2xH64m$0Ix@smith.microsoft.com...
>>
>> Two identical Dell PCs each with XP Home SP1, and a different USB printer
>> on each.
>>
>> Both printers behave the same:-
>>
>> On booting the PC and printing a document, the first page may or may not
>> print, but then the printer goes to Offline mode.
>>
>> I employ the mouse to revert to Online mode, but then the balance of the
>> print job is in error for no apparent reason.
>>
>> There must be a cause and a solution to this.
>>
>>
>>
>
>
Related resources
Anonymous
July 10, 2005 2:15:32 AM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Check cables.... and have you tried installing SP2?
--
Cari (MS-MVP)
Printing & Imaging



<johnsuth@nospam.com.au> wrote in message
news:c1.2c.2xHhGF$0Iy@smith.microsoft.com...
> In <uRCw4l9gFHA.2180@TK2MSFTNGP15.phx.gbl>, "Cari \(MS-MVP\)"
> <Newsgroups1@coribright.com> writes:
>>In Device Manager, ensure your USP ports are not set to hibernate under
>>their Power Management options.
>>
>>Uninstall and reinstall your printers correctly:
>>http://www.coribright.com/windows/Article%20One.htm
>
> Been there done that! What else should I try?
>
>>
>><johnsuth@nospam.com.au> wrote in message
>>news:c1.2c.2xH64m$0Ix@smith.microsoft.com...
>>>
>>> Two identical Dell PCs each with XP Home SP1, and a different USB
>>> printer
>>> on each.
>>>
>>> Both printers behave the same:-
>>>
>>> On booting the PC and printing a document, the first page may or may not
>>> print, but then the printer goes to Offline mode.
>>>
>>> I employ the mouse to revert to Online mode, but then the balance of the
>>> print job is in error for no apparent reason.
>>>
>>> There must be a cause and a solution to this.
>>>
>>>
>>>
>>
>>
>
Anonymous
July 11, 2005 1:08:16 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

In <eOT5g5QhFHA.328@tk2msftngp13.phx.gbl>, "Cari \(MS-MVP\)" <Newsgroups1@coribright.com> writes:
>Check cables.... and have you tried installing SP2?


I will be less flippant and more specific.

Some HP printer drivers are installed automagically without human intervention when powering on the PC after plugging in the printer. How could I "incorrectly install" these?

Others require me to invoke the Wizard to find the driver in the XP cabinet then install it without further intervention on my part. How could I "incorrectly install" these?

For the HP laserjet 1010 which I found gathering dust in a corner, I Googled for and downloaded and installed a driver. The test page printed. What was wrong with that install?

I moved one printer between PCs but it made no difference.

I went into Hardware Manager and told the USB controller to stay awake, but anyway, the problem occurs immediately after booting and before anything could reasonably time out.

Surely USB printers worked before SP2?

I did apply ACEs to the spooler folder in the hope of enabling network users to delete jobs in error; it did not.

All applications and printers default to the correct paper size and the printer drivers are instructed to ignore forms mismatch anyway.

The problem initiator seems to be the printer going offline only a short time after booting.

After that every job is in error when it gets to the head of the queue.

All this time the control panel is reporting that the printer is "Ready".

The printers have worked more reliably than this (but never perfectly) in the past. The problem has crept up on me.

I did try a parallel port printer but it suffered a mechanical failure before I was able to measure its reliability.

There is a possibly related problem with an NT application which I originally got working and printing using 95 compatability, but it recently failed to load. When I changed to NT compatability, it loaded but could not find any printers.




>
>
><johnsuth@nospam.com.au> wrote in message
>news:c1.2c.2xHhGF$0Iy@smith.microsoft.com...
>> In <uRCw4l9gFHA.2180@TK2MSFTNGP15.phx.gbl>, "Cari \(MS-MVP\)"
>> <Newsgroups1@coribright.com> writes:
>>>In Device Manager, ensure your USP ports are not set to hibernate under
>>>their Power Management options.
>>>
>>>Uninstall and reinstall your printers correctly:
>>>http://www.coribright.com/windows/Article%20One.htm
>>
>> Been there done that! What else should I try?
>>
>>>
>>><johnsuth@nospam.com.au> wrote in message
>>>news:c1.2c.2xH64m$0Ix@smith.microsoft.com...
>>>>
>>>> Two identical Dell PCs each with XP Home SP1, and a different USB
>>>> printer
>>>> on each.
>>>>
>>>> Both printers behave the same:-
>>>>
>>>> On booting the PC and printing a document, the first page may or may not
>>>> print, but then the printer goes to Offline mode.
>>>>
>>>> I employ the mouse to revert to Online mode, but then the balance of the
>>>> print job is in error for no apparent reason.
>>>>
>>>> There must be a cause and a solution to this.
>>>>
>>>>
>>>>
>>>
>>>
>>
>
>
Anonymous
July 12, 2005 3:55:40 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

If it happens immediately on starting the PC I would suggest a possible
power supply issue. How many USB devices do you have attached to each PC?
How much upgrading have you done since the purchase of both PCs?
--
Cari (MS-MVP)
Printing & Imaging



<johnsuth@nospam.com.au> wrote in message
news:c1.2c.2xK1y8$0J0@smith.microsoft.com...
> In <eOT5g5QhFHA.328@tk2msftngp13.phx.gbl>, "Cari \(MS-MVP\)"
> <Newsgroups1@coribright.com> writes:
>>Check cables.... and have you tried installing SP2?
>
>
> I will be less flippant and more specific.
>
> Some HP printer drivers are installed automagically without human
> intervention when powering on the PC after plugging in the printer. How
> could I "incorrectly install" these?
>
> Others require me to invoke the Wizard to find the driver in the XP
> cabinet then install it without further intervention on my part. How
> could I "incorrectly install" these?
>
> For the HP laserjet 1010 which I found gathering dust in a corner, I
> Googled for and downloaded and installed a driver. The test page printed.
> What was wrong with that install?
>
> I moved one printer between PCs but it made no difference.
>
> I went into Hardware Manager and told the USB controller to stay awake,
> but anyway, the problem occurs immediately after booting and before
> anything could reasonably time out.
>
> Surely USB printers worked before SP2?
>
> I did apply ACEs to the spooler folder in the hope of enabling network
> users to delete jobs in error; it did not.
>
> All applications and printers default to the correct paper size and the
> printer drivers are instructed to ignore forms mismatch anyway.
>
> The problem initiator seems to be the printer going offline only a short
> time after booting.
>
> After that every job is in error when it gets to the head of the queue.
>
> All this time the control panel is reporting that the printer is "Ready".
>
> The printers have worked more reliably than this (but never perfectly) in
> the past. The problem has crept up on me.
>
> I did try a parallel port printer but it suffered a mechanical failure
> before I was able to measure its reliability.
>
> There is a possibly related problem with an NT application which I
> originally got working and printing using 95 compatability, but it
> recently failed to load. When I changed to NT compatability, it loaded
> but could not find any printers.
>
>
>
>
>>
>>
>><johnsuth@nospam.com.au> wrote in message
>>news:c1.2c.2xHhGF$0Iy@smith.microsoft.com...
>>> In <uRCw4l9gFHA.2180@TK2MSFTNGP15.phx.gbl>, "Cari \(MS-MVP\)"
>>> <Newsgroups1@coribright.com> writes:
>>>>In Device Manager, ensure your USP ports are not set to hibernate under
>>>>their Power Management options.
>>>>
>>>>Uninstall and reinstall your printers correctly:
>>>>http://www.coribright.com/windows/Article%20One.htm
>>>
>>> Been there done that! What else should I try?
>>>
>>>>
>>>><johnsuth@nospam.com.au> wrote in message
>>>>news:c1.2c.2xH64m$0Ix@smith.microsoft.com...
>>>>>
>>>>> Two identical Dell PCs each with XP Home SP1, and a different USB
>>>>> printer
>>>>> on each.
>>>>>
>>>>> Both printers behave the same:-
>>>>>
>>>>> On booting the PC and printing a document, the first page may or may
>>>>> not
>>>>> print, but then the printer goes to Offline mode.
>>>>>
>>>>> I employ the mouse to revert to Online mode, but then the balance of
>>>>> the
>>>>> print job is in error for no apparent reason.
>>>>>
>>>>> There must be a cause and a solution to this.
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>
>>
>
Anonymous
July 13, 2005 7:50:08 AM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

In <ubVeINxhFHA.3656@TK2MSFTNGP09.phx.gbl>, "Cari \(MS-MVP\)" <Newsgroups1@coribright.com> writes:
>If it happens immediately on starting the PC I would suggest a possible
>power supply issue. How many USB devices do you have attached to each PC?
>How much upgrading have you done since the purchase of both PCs?

The printer is the only USB device on each PC.

There have been no upgrades since purchase.

>
>
><johnsuth@nospam.com.au> wrote in message
>news:c1.2c.2xK1y8$0J0@smith.microsoft.com...
>> In <eOT5g5QhFHA.328@tk2msftngp13.phx.gbl>, "Cari \(MS-MVP\)"
>> <Newsgroups1@coribright.com> writes:
>>>Check cables.... and have you tried installing SP2?
>>
>>
>> I will be less flippant and more specific.
>>
>> Some HP printer drivers are installed automagically without human
>> intervention when powering on the PC after plugging in the printer. How
>> could I "incorrectly install" these?
>>
>> Others require me to invoke the Wizard to find the driver in the XP
>> cabinet then install it without further intervention on my part. How
>> could I "incorrectly install" these?
>>
>> For the HP laserjet 1010 which I found gathering dust in a corner, I
>> Googled for and downloaded and installed a driver. The test page printed.
>> What was wrong with that install?
>>
>> I moved one printer between PCs but it made no difference.
>>
>> I went into Hardware Manager and told the USB controller to stay awake,
>> but anyway, the problem occurs immediately after booting and before
>> anything could reasonably time out.
>>
>> Surely USB printers worked before SP2?
>>
>> I did apply ACEs to the spooler folder in the hope of enabling network
>> users to delete jobs in error; it did not.
>>
>> All applications and printers default to the correct paper size and the
>> printer drivers are instructed to ignore forms mismatch anyway.
>>
>> The problem initiator seems to be the printer going offline only a short
>> time after booting.
>>
>> After that every job is in error when it gets to the head of the queue.
>>
>> All this time the control panel is reporting that the printer is "Ready".
>>
>> The printers have worked more reliably than this (but never perfectly) in
>> the past. The problem has crept up on me.
>>
>> I did try a parallel port printer but it suffered a mechanical failure
>> before I was able to measure its reliability.
>>
>> There is a possibly related problem with an NT application which I
>> originally got working and printing using 95 compatability, but it
>> recently failed to load. When I changed to NT compatability, it loaded
>> but could not find any printers.
>>
>>
>>
>>
>>>
>>>
>>><johnsuth@nospam.com.au> wrote in message
>>>news:c1.2c.2xHhGF$0Iy@smith.microsoft.com...
>>>> In <uRCw4l9gFHA.2180@TK2MSFTNGP15.phx.gbl>, "Cari \(MS-MVP\)"
>>>> <Newsgroups1@coribright.com> writes:
>>>>>In Device Manager, ensure your USP ports are not set to hibernate under
>>>>>their Power Management options.
>>>>>
>>>>>Uninstall and reinstall your printers correctly:
>>>>>http://www.coribright.com/windows/Article%20One.htm
>>>>
>>>> Been there done that! What else should I try?
>>>>
>>>>>
>>>>><johnsuth@nospam.com.au> wrote in message
>>>>>news:c1.2c.2xH64m$0Ix@smith.microsoft.com...
>>>>>>
>>>>>> Two identical Dell PCs each with XP Home SP1, and a different USB
>>>>>> printer
>>>>>> on each.
>>>>>>
>>>>>> Both printers behave the same:-
>>>>>>
>>>>>> On booting the PC and printing a document, the first page may or may
>>>>>> not
>>>>>> print, but then the printer goes to Offline mode.
>>>>>>
>>>>>> I employ the mouse to revert to Online mode, but then the balance of
>>>>>> the
>>>>>> print job is in error for no apparent reason.
>>>>>>
>>>>>> There must be a cause and a solution to this.
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>
>
>
!