Problems Installing USB Printers Under Windows XP SP2

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I'm having problems installing USB printers and All In Ones on Windows XP SP2
computers. Here's what happens:

.. Printer driver installation reaches prompt to connect the printer/All In
One USB cable to the computer
.. I plug the USB cable in (with the printer/All In One switched on)
.. The Windows XP Found New Hardware wizard launches, tries to install the
printer but eventually displays "There was a problem installing your new
hardware" in the system tray
.. Meanwhile, the printer driver installation has hung on the prompt to plug
the USB cable in
.. I cancel the prompt, the installation continues but the printer/All In One
isn't installed properly.

I've had this problem with every Epson and Lexmark device I've tried to
install since Windows XP SP2 came out. I've tried latest drivers but this
doesn't resolve the problem.

Can anyone help?
13 answers Last reply
More about problems installing printers windows
  1. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy"
    <DellBoy@discussions.microsoft.com> wrote:

    >I'm having problems installing USB printers and All In Ones on Windows XP SP2
    >computers. Here's what happens:
    >
    >. Printer driver installation reaches prompt to connect the printer/All In
    >One USB cable to the computer
    >. I plug the USB cable in (with the printer/All In One switched on)
    >. The Windows XP Found New Hardware wizard launches, tries to install the
    >printer but eventually displays

    There's your problem. You don't want "dueling installations". Either
    install the printer using the supplied driver, or let Windows
    install it.

    Usually you'll get instructions with the printer that say to install
    with the supplied driver. In this case, when you plug in the printer
    (as instructed by the supplied driver) the Windows install wizard
    may start up. Click on "Cancel" or "No" or whatever the button is
    that tells it to go away.

    Once you have a half-done installation, you may need to unplug the
    printer, uninstall the printer completely, then reboot and reinstall
    the printer. This time follow the manufacturer's instructions to the
    letter.

    --
    Stan Brown, Oak Road Systems, Tompkins County, New York, USA
    http://OakRoadSystems.com/
    "My theory was a perfectly good one. The facts were misleading."
    -- /The Lady Vanishes/ (1938)
  2. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    I want to install the device with the manufacturers drivers but the Found New
    Hardware wizard doesn't display anything that I can click on to stop it
    trying to automatically installing the device.

    "Stan Brown" wrote:

    > On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy"
    > <DellBoy@discussions.microsoft.com> wrote:
    >
    > >I'm having problems installing USB printers and All In Ones on Windows XP SP2
    > >computers. Here's what happens:
    > >
    > >. Printer driver installation reaches prompt to connect the printer/All In
    > >One USB cable to the computer
    > >. I plug the USB cable in (with the printer/All In One switched on)
    > >. The Windows XP Found New Hardware wizard launches, tries to install the
    > >printer but eventually displays
    >
    > There's your problem. You don't want "dueling installations". Either
    > install the printer using the supplied driver, or let Windows
    > install it.
    >
    > Usually you'll get instructions with the printer that say to install
    > with the supplied driver. In this case, when you plug in the printer
    > (as instructed by the supplied driver) the Windows install wizard
    > may start up. Click on "Cancel" or "No" or whatever the button is
    > that tells it to go away.
    >
    > Once you have a half-done installation, you may need to unplug the
    > printer, uninstall the printer completely, then reboot and reinstall
    > the printer. This time follow the manufacturer's instructions to the
    > letter.
    >
    > --
    > Stan Brown, Oak Road Systems, Tompkins County, New York, USA
    > http://OakRoadSystems.com/
    > "My theory was a perfectly good one. The facts were misleading."
    > -- /The Lady Vanishes/ (1938)
    >
  3. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Unplug printer.
    Uninstall then reinstall the printer. Insert the software CD per instructions
    to install. During the installation of the software it will tell WHEN to
    plug the
    printer into the USB port.
    Uninstall & reinstall Printer
    http://www.coribright.com/windows/Article%20One.htm
    --
    XP-WNP
    Today is the first day of the
    rest of your life.


    "Dell Boy" wrote:

    > I want to install the device with the manufacturers drivers but the Found New
    > Hardware wizard doesn't display anything that I can click on to stop it
    > trying to automatically installing the device.
    >
    > "Stan Brown" wrote:
    >
    > > On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy"
    > > <DellBoy@discussions.microsoft.com> wrote:
    > >
    > > >I'm having problems installing USB printers and All In Ones on Windows XP SP2
    > > >computers. Here's what happens:
    > > >
    > > >. Printer driver installation reaches prompt to connect the printer/All In
    > > >One USB cable to the computer
    > > >. I plug the USB cable in (with the printer/All In One switched on)
    > > >. The Windows XP Found New Hardware wizard launches, tries to install the
    > > >printer but eventually displays
    > >
    > > There's your problem. You don't want "dueling installations". Either
    > > install the printer using the supplied driver, or let Windows
    > > install it.
    > >
    > > Usually you'll get instructions with the printer that say to install
    > > with the supplied driver. In this case, when you plug in the printer
    > > (as instructed by the supplied driver) the Windows install wizard
    > > may start up. Click on "Cancel" or "No" or whatever the button is
    > > that tells it to go away.
    > >
    > > Once you have a half-done installation, you may need to unplug the
    > > printer, uninstall the printer completely, then reboot and reinstall
    > > the printer. This time follow the manufacturer's instructions to the
    > > letter.
    > >
    > > --
    > > Stan Brown, Oak Road Systems, Tompkins County, New York, USA
    > > http://OakRoadSystems.com/
    > > "My theory was a perfectly good one. The facts were misleading."
    > > -- /The Lady Vanishes/ (1938)
    > >
  4. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Thanks for this, I tried it but it didn't work.

    "Byte" wrote:

    > Unplug printer.
    > Uninstall then reinstall the printer. Insert the software CD per instructions
    > to install. During the installation of the software it will tell WHEN to
    > plug the
    > printer into the USB port.
    > Uninstall & reinstall Printer
    > http://www.coribright.com/windows/Article%20One.htm
    > --
    > XP-WNP
    > Today is the first day of the
    > rest of your life.
    >
    >
    > "Dell Boy" wrote:
    >
    > > I want to install the device with the manufacturers drivers but the Found New
    > > Hardware wizard doesn't display anything that I can click on to stop it
    > > trying to automatically installing the device.
    > >
    > > "Stan Brown" wrote:
    > >
    > > > On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy"
    > > > <DellBoy@discussions.microsoft.com> wrote:
    > > >
    > > > >I'm having problems installing USB printers and All In Ones on Windows XP SP2
    > > > >computers. Here's what happens:
    > > > >
    > > > >. Printer driver installation reaches prompt to connect the printer/All In
    > > > >One USB cable to the computer
    > > > >. I plug the USB cable in (with the printer/All In One switched on)
    > > > >. The Windows XP Found New Hardware wizard launches, tries to install the
    > > > >printer but eventually displays
    > > >
    > > > There's your problem. You don't want "dueling installations". Either
    > > > install the printer using the supplied driver, or let Windows
    > > > install it.
    > > >
    > > > Usually you'll get instructions with the printer that say to install
    > > > with the supplied driver. In this case, when you plug in the printer
    > > > (as instructed by the supplied driver) the Windows install wizard
    > > > may start up. Click on "Cancel" or "No" or whatever the button is
    > > > that tells it to go away.
    > > >
    > > > Once you have a half-done installation, you may need to unplug the
    > > > printer, uninstall the printer completely, then reboot and reinstall
    > > > the printer. This time follow the manufacturer's instructions to the
    > > > letter.
    > > >
    > > > --
    > > > Stan Brown, Oak Road Systems, Tompkins County, New York, USA
    > > > http://OakRoadSystems.com/
    > > > "My theory was a perfectly good one. The facts were misleading."
    > > > -- /The Lady Vanishes/ (1938)
    > > >
  5. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Which make and model of printer are you trying to install?
    --
    Cari (MS-MVP)
    Printing & Imaging


    "Dell Boy" <DellBoy@discussions.microsoft.com> wrote in message
    news:79017354-1134-42AB-A74D-A457BA34F4BB@microsoft.com...
    > Thanks for this, I tried it but it didn't work.
    >
    > "Byte" wrote:
    >
    >> Unplug printer.
    >> Uninstall then reinstall the printer. Insert the software CD per
    >> instructions
    >> to install. During the installation of the software it will tell WHEN to
    >> plug the
    >> printer into the USB port.
    >> Uninstall & reinstall Printer
    >> http://www.coribright.com/windows/Article%20One.htm
    >> --
    >> XP-WNP
    >> Today is the first day of the
    >> rest of your life.
    >>
    >>
    >> "Dell Boy" wrote:
    >>
    >> > I want to install the device with the manufacturers drivers but the
    >> > Found New
    >> > Hardware wizard doesn't display anything that I can click on to stop it
    >> > trying to automatically installing the device.
    >> >
    >> > "Stan Brown" wrote:
    >> >
    >> > > On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy"
    >> > > <DellBoy@discussions.microsoft.com> wrote:
    >> > >
    >> > > >I'm having problems installing USB printers and All In Ones on
    >> > > >Windows XP SP2
    >> > > >computers. Here's what happens:
    >> > > >
    >> > > >. Printer driver installation reaches prompt to connect the
    >> > > >printer/All In
    >> > > >One USB cable to the computer
    >> > > >. I plug the USB cable in (with the printer/All In One switched on)
    >> > > >. The Windows XP Found New Hardware wizard launches, tries to
    >> > > >install the
    >> > > >printer but eventually displays
    >> > >
    >> > > There's your problem. You don't want "dueling installations". Either
    >> > > install the printer using the supplied driver, or let Windows
    >> > > install it.
    >> > >
    >> > > Usually you'll get instructions with the printer that say to install
    >> > > with the supplied driver. In this case, when you plug in the printer
    >> > > (as instructed by the supplied driver) the Windows install wizard
    >> > > may start up. Click on "Cancel" or "No" or whatever the button is
    >> > > that tells it to go away.
    >> > >
    >> > > Once you have a half-done installation, you may need to unplug the
    >> > > printer, uninstall the printer completely, then reboot and reinstall
    >> > > the printer. This time follow the manufacturer's instructions to the
    >> > > letter.
    >> > >
    >> > > --
    >> > > Stan Brown, Oak Road Systems, Tompkins County, New York, USA
    >> > > http://OakRoadSystems.com/
    >> > > "My theory was a perfectly good one. The facts were misleading."
    >> > > -- /The Lady Vanishes/ (1938)
    >> > >
  6. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Epson Stylus Photo RX500 (All In One), an Epson Stylus Color Photo printer
    (haven't got the model name to hand) and a Lexus All In One (again, I haven't
    got the model number to habd at the moment).

    "Cari (MS-MVP)" wrote:

    > Which make and model of printer are you trying to install?
    > --
    > Cari (MS-MVP)
    > Printing & Imaging
    >
    >
    >
    > "Dell Boy" <DellBoy@discussions.microsoft.com> wrote in message
    > news:79017354-1134-42AB-A74D-A457BA34F4BB@microsoft.com...
    > > Thanks for this, I tried it but it didn't work.
    > >
    > > "Byte" wrote:
    > >
    > >> Unplug printer.
    > >> Uninstall then reinstall the printer. Insert the software CD per
    > >> instructions
    > >> to install. During the installation of the software it will tell WHEN to
    > >> plug the
    > >> printer into the USB port.
    > >> Uninstall & reinstall Printer
    > >> http://www.coribright.com/windows/Article%20One.htm
    > >> --
    > >> XP-WNP
    > >> Today is the first day of the
    > >> rest of your life.
    > >>
    > >>
    > >> "Dell Boy" wrote:
    > >>
    > >> > I want to install the device with the manufacturers drivers but the
    > >> > Found New
    > >> > Hardware wizard doesn't display anything that I can click on to stop it
    > >> > trying to automatically installing the device.
    > >> >
    > >> > "Stan Brown" wrote:
    > >> >
    > >> > > On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy"
    > >> > > <DellBoy@discussions.microsoft.com> wrote:
    > >> > >
    > >> > > >I'm having problems installing USB printers and All In Ones on
    > >> > > >Windows XP SP2
    > >> > > >computers. Here's what happens:
    > >> > > >
    > >> > > >. Printer driver installation reaches prompt to connect the
    > >> > > >printer/All In
    > >> > > >One USB cable to the computer
    > >> > > >. I plug the USB cable in (with the printer/All In One switched on)
    > >> > > >. The Windows XP Found New Hardware wizard launches, tries to
    > >> > > >install the
    > >> > > >printer but eventually displays
    > >> > >
    > >> > > There's your problem. You don't want "dueling installations". Either
    > >> > > install the printer using the supplied driver, or let Windows
    > >> > > install it.
    > >> > >
    > >> > > Usually you'll get instructions with the printer that say to install
    > >> > > with the supplied driver. In this case, when you plug in the printer
    > >> > > (as instructed by the supplied driver) the Windows install wizard
    > >> > > may start up. Click on "Cancel" or "No" or whatever the button is
    > >> > > that tells it to go away.
    > >> > >
    > >> > > Once you have a half-done installation, you may need to unplug the
    > >> > > printer, uninstall the printer completely, then reboot and reinstall
    > >> > > the printer. This time follow the manufacturer's instructions to the
    > >> > > letter.
    > >> > >
    > >> > > --
    > >> > > Stan Brown, Oak Road Systems, Tompkins County, New York, USA
    > >> > > http://OakRoadSystems.com/
    > >> > > "My theory was a perfectly good one. The facts were misleading."
    > >> > > -- /The Lady Vanishes/ (1938)
    > >> > >
    >
    >
    >
  7. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Did you ever get this resolved?? I've got the exact same problem with XP SP2
    when installing an HP Photosmart 7450. When the installation says to plug it
    in, up pops the found new hardware dialog. Cancelling it leaves the printer
    communication to time out. Following it results in a CRC error. I also had
    the same problem with a new Lexmark and a Dell 720. I've removed all the
    software for all the printers, removed the drivers, removed the USB ports,
    tried to install from C: instead of a CD, changed cables, selected different
    ports, removed all the extra software I could find, scanned for spyware and
    viruses, disabled Norton Internet Security, run SFC /scannow, and probably
    several other things that I can't remember. Any ideas short of reloading XP?
    Thanks, David

    "Dell Boy" wrote:

    > Epson Stylus Photo RX500 (All In One), an Epson Stylus Color Photo printer
    > (haven't got the model name to hand) and a Lexus All In One (again, I haven't
    > got the model number to habd at the moment).
    >
    > "Cari (MS-MVP)" wrote:
    >
    > > Which make and model of printer are you trying to install?
    > > --
    > > Cari (MS-MVP)
    > > Printing & Imaging
    > >
    > >
    > >
    > > "Dell Boy" <DellBoy@discussions.microsoft.com> wrote in message
    > > news:79017354-1134-42AB-A74D-A457BA34F4BB@microsoft.com...
    > > > Thanks for this, I tried it but it didn't work.
    > > >
    > > > "Byte" wrote:
    > > >
    > > >> Unplug printer.
    > > >> Uninstall then reinstall the printer. Insert the software CD per
    > > >> instructions
    > > >> to install. During the installation of the software it will tell WHEN to
    > > >> plug the
    > > >> printer into the USB port.
    > > >> Uninstall & reinstall Printer
    > > >> http://www.coribright.com/windows/Article%20One.htm
    > > >> --
    > > >> XP-WNP
    > > >> Today is the first day of the
    > > >> rest of your life.
    > > >>
    > > >>
    > > >> "Dell Boy" wrote:
    > > >>
    > > >> > I want to install the device with the manufacturers drivers but the
    > > >> > Found New
    > > >> > Hardware wizard doesn't display anything that I can click on to stop it
    > > >> > trying to automatically installing the device.
    > > >> >
    > > >> > "Stan Brown" wrote:
    > > >> >
    > > >> > > On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy"
    > > >> > > <DellBoy@discussions.microsoft.com> wrote:
    > > >> > >
    > > >> > > >I'm having problems installing USB printers and All In Ones on
    > > >> > > >Windows XP SP2
    > > >> > > >computers. Here's what happens:
    > > >> > > >
    > > >> > > >. Printer driver installation reaches prompt to connect the
    > > >> > > >printer/All In
    > > >> > > >One USB cable to the computer
    > > >> > > >. I plug the USB cable in (with the printer/All In One switched on)
    > > >> > > >. The Windows XP Found New Hardware wizard launches, tries to
    > > >> > > >install the
    > > >> > > >printer but eventually displays
    > > >> > >
    > > >> > > There's your problem. You don't want "dueling installations". Either
    > > >> > > install the printer using the supplied driver, or let Windows
    > > >> > > install it.
    > > >> > >
    > > >> > > Usually you'll get instructions with the printer that say to install
    > > >> > > with the supplied driver. In this case, when you plug in the printer
    > > >> > > (as instructed by the supplied driver) the Windows install wizard
    > > >> > > may start up. Click on "Cancel" or "No" or whatever the button is
    > > >> > > that tells it to go away.
    > > >> > >
    > > >> > > Once you have a half-done installation, you may need to unplug the
    > > >> > > printer, uninstall the printer completely, then reboot and reinstall
    > > >> > > the printer. This time follow the manufacturer's instructions to the
    > > >> > > letter.
    > > >> > >
    > > >> > > --
    > > >> > > Stan Brown, Oak Road Systems, Tompkins County, New York, USA
    > > >> > > http://OakRoadSystems.com/
    > > >> > > "My theory was a perfectly good one. The facts were misleading."
    > > >> > > -- /The Lady Vanishes/ (1938)
    > > >> > >
    > >
    > >
    > >
  8. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Hi David,

    No, I never did come up with an answer to this. I have the following
    additional information which may or may not be of use:

    1. The problem seems to me mainly with All In One's, rather than just
    printers, have you found this?
    2. When the installation fails there are a variety of symptoms afterwards
    which seem to depend upon which device I'm trying to install, e.g. the Epson
    RX500 prints OK but locks up at a random time after first printing whereas
    the Lexmark All In One is just very, very slow.
    3. I contacted Epson about the problem and they blamed a conflict between
    the RX500 and my Intel USB chipset which is possible but on balance I believe
    is unlikely. As I say, I've tried this on 3 machines with the same result.
    4. The RX500 installs fine to Win 2K.
    5. Two of the three machines I'm having the problem with are Dell computers
    with Windows XP pre-loaded and then service packed to SP2.

    I would be interested to know if a re-installation of Windows XP resolves
    the matter. Sometime in the next couple of weeks I'm probably going to reload
    one of my three computers with Windows XP and try installing the Lexmark
    before I've appplied any service packs and see what happens. I have a feeling
    that might resolve the problem.

    However, it won't help me much as I don't have the time to wipe the machine
    that I want to run the RX500 on.

    Should we keep each other informed of progress? You can get a direct contact
    email address for me from the Contact Us page on my web site at
    www.computer-security.org.uk.


    "DavidMc" wrote:

    > Did you ever get this resolved?? I've got the exact same problem with XP SP2
    > when installing an HP Photosmart 7450. When the installation says to plug it
    > in, up pops the found new hardware dialog. Cancelling it leaves the printer
    > communication to time out. Following it results in a CRC error. I also had
    > the same problem with a new Lexmark and a Dell 720. I've removed all the
    > software for all the printers, removed the drivers, removed the USB ports,
    > tried to install from C: instead of a CD, changed cables, selected different
    > ports, removed all the extra software I could find, scanned for spyware and
    > viruses, disabled Norton Internet Security, run SFC /scannow, and probably
    > several other things that I can't remember. Any ideas short of reloading XP?
    > Thanks, David
    >
    > "Dell Boy" wrote:
    >
    > > Epson Stylus Photo RX500 (All In One), an Epson Stylus Color Photo printer
    > > (haven't got the model name to hand) and a Lexus All In One (again, I haven't
    > > got the model number to habd at the moment).
    > >
    > > "Cari (MS-MVP)" wrote:
    > >
    > > > Which make and model of printer are you trying to install?
    > > > --
    > > > Cari (MS-MVP)
    > > > Printing & Imaging
    > > >
    > > >
    > > >
    > > > "Dell Boy" <DellBoy@discussions.microsoft.com> wrote in message
    > > > news:79017354-1134-42AB-A74D-A457BA34F4BB@microsoft.com...
    > > > > Thanks for this, I tried it but it didn't work.
    > > > >
    > > > > "Byte" wrote:
    > > > >
    > > > >> Unplug printer.
    > > > >> Uninstall then reinstall the printer. Insert the software CD per
    > > > >> instructions
    > > > >> to install. During the installation of the software it will tell WHEN to
    > > > >> plug the
    > > > >> printer into the USB port.
    > > > >> Uninstall & reinstall Printer
    > > > >> http://www.coribright.com/windows/Article%20One.htm
    > > > >> --
    > > > >> XP-WNP
    > > > >> Today is the first day of the
    > > > >> rest of your life.
    > > > >>
    > > > >>
    > > > >> "Dell Boy" wrote:
    > > > >>
    > > > >> > I want to install the device with the manufacturers drivers but the
    > > > >> > Found New
    > > > >> > Hardware wizard doesn't display anything that I can click on to stop it
    > > > >> > trying to automatically installing the device.
    > > > >> >
    > > > >> > "Stan Brown" wrote:
    > > > >> >
    > > > >> > > On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy"
    > > > >> > > <DellBoy@discussions.microsoft.com> wrote:
    > > > >> > >
    > > > >> > > >I'm having problems installing USB printers and All In Ones on
    > > > >> > > >Windows XP SP2
    > > > >> > > >computers. Here's what happens:
    > > > >> > > >
    > > > >> > > >. Printer driver installation reaches prompt to connect the
    > > > >> > > >printer/All In
    > > > >> > > >One USB cable to the computer
    > > > >> > > >. I plug the USB cable in (with the printer/All In One switched on)
    > > > >> > > >. The Windows XP Found New Hardware wizard launches, tries to
    > > > >> > > >install the
    > > > >> > > >printer but eventually displays
    > > > >> > >
    > > > >> > > There's your problem. You don't want "dueling installations". Either
    > > > >> > > install the printer using the supplied driver, or let Windows
    > > > >> > > install it.
    > > > >> > >
    > > > >> > > Usually you'll get instructions with the printer that say to install
    > > > >> > > with the supplied driver. In this case, when you plug in the printer
    > > > >> > > (as instructed by the supplied driver) the Windows install wizard
    > > > >> > > may start up. Click on "Cancel" or "No" or whatever the button is
    > > > >> > > that tells it to go away.
    > > > >> > >
    > > > >> > > Once you have a half-done installation, you may need to unplug the
    > > > >> > > printer, uninstall the printer completely, then reboot and reinstall
    > > > >> > > the printer. This time follow the manufacturer's instructions to the
    > > > >> > > letter.
    > > > >> > >
    > > > >> > > --
    > > > >> > > Stan Brown, Oak Road Systems, Tompkins County, New York, USA
    > > > >> > > http://OakRoadSystems.com/
    > > > >> > > "My theory was a perfectly good one. The facts were misleading."
    > > > >> > > -- /The Lady Vanishes/ (1938)
    > > > >> > >
    > > >
    > > >
    > > >
  9. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    I have a very similar problem with a Dell desktop and an Epson CX5400. I can
    actually complete the installation...but when the printer is plugged in and
    turned on the computer comes to a stand-still. When I use the Epson with my
    Dell laptop (came with SP2 installed) I have no problems. I don't want to,
    but if reinstalling windows helps I would do it. Have you found any other
    solutions?

    "Dell Boy" wrote:

    > Hi David,
    >
    > No, I never did come up with an answer to this. I have the following
    > additional information which may or may not be of use:
    >
    > 1. The problem seems to me mainly with All In One's, rather than just
    > printers, have you found this?
    > 2. When the installation fails there are a variety of symptoms afterwards
    > which seem to depend upon which device I'm trying to install, e.g. the Epson
    > RX500 prints OK but locks up at a random time after first printing whereas
    > the Lexmark All In One is just very, very slow.
    > 3. I contacted Epson about the problem and they blamed a conflict between
    > the RX500 and my Intel USB chipset which is possible but on balance I believe
    > is unlikely. As I say, I've tried this on 3 machines with the same result.
    > 4. The RX500 installs fine to Win 2K.
    > 5. Two of the three machines I'm having the problem with are Dell computers
    > with Windows XP pre-loaded and then service packed to SP2.
    >
    > I would be interested to know if a re-installation of Windows XP resolves
    > the matter. Sometime in the next couple of weeks I'm probably going to reload
    > one of my three computers with Windows XP and try installing the Lexmark
    > before I've appplied any service packs and see what happens. I have a feeling
    > that might resolve the problem.
    >
    > However, it won't help me much as I don't have the time to wipe the machine
    > that I want to run the RX500 on.
    >
    > Should we keep each other informed of progress? You can get a direct contact
    > email address for me from the Contact Us page on my web site at
    > www.computer-security.org.uk.
    >
    >
    > "DavidMc" wrote:
    >
    > > Did you ever get this resolved?? I've got the exact same problem with XP SP2
    > > when installing an HP Photosmart 7450. When the installation says to plug it
    > > in, up pops the found new hardware dialog. Cancelling it leaves the printer
    > > communication to time out. Following it results in a CRC error. I also had
    > > the same problem with a new Lexmark and a Dell 720. I've removed all the
    > > software for all the printers, removed the drivers, removed the USB ports,
    > > tried to install from C: instead of a CD, changed cables, selected different
    > > ports, removed all the extra software I could find, scanned for spyware and
    > > viruses, disabled Norton Internet Security, run SFC /scannow, and probably
    > > several other things that I can't remember. Any ideas short of reloading XP?
    > > Thanks, David
    > >
    > > "Dell Boy" wrote:
    > >
    > > > Epson Stylus Photo RX500 (All In One), an Epson Stylus Color Photo printer
    > > > (haven't got the model name to hand) and a Lexus All In One (again, I haven't
    > > > got the model number to habd at the moment).
    > > >
    > > > "Cari (MS-MVP)" wrote:
    > > >
    > > > > Which make and model of printer are you trying to install?
    > > > > --
    > > > > Cari (MS-MVP)
    > > > > Printing & Imaging
    > > > >
    > > > >
    > > > >
    > > > > "Dell Boy" <DellBoy@discussions.microsoft.com> wrote in message
    > > > > news:79017354-1134-42AB-A74D-A457BA34F4BB@microsoft.com...
    > > > > > Thanks for this, I tried it but it didn't work.
    > > > > >
    > > > > > "Byte" wrote:
    > > > > >
    > > > > >> Unplug printer.
    > > > > >> Uninstall then reinstall the printer. Insert the software CD per
    > > > > >> instructions
    > > > > >> to install. During the installation of the software it will tell WHEN to
    > > > > >> plug the
    > > > > >> printer into the USB port.
    > > > > >> Uninstall & reinstall Printer
    > > > > >> http://www.coribright.com/windows/Article%20One.htm
    > > > > >> --
    > > > > >> XP-WNP
    > > > > >> Today is the first day of the
    > > > > >> rest of your life.
    > > > > >>
    > > > > >>
    > > > > >> "Dell Boy" wrote:
    > > > > >>
    > > > > >> > I want to install the device with the manufacturers drivers but the
    > > > > >> > Found New
    > > > > >> > Hardware wizard doesn't display anything that I can click on to stop it
    > > > > >> > trying to automatically installing the device.
    > > > > >> >
    > > > > >> > "Stan Brown" wrote:
    > > > > >> >
    > > > > >> > > On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy"
    > > > > >> > > <DellBoy@discussions.microsoft.com> wrote:
    > > > > >> > >
    > > > > >> > > >I'm having problems installing USB printers and All In Ones on
    > > > > >> > > >Windows XP SP2
    > > > > >> > > >computers. Here's what happens:
    > > > > >> > > >
    > > > > >> > > >. Printer driver installation reaches prompt to connect the
    > > > > >> > > >printer/All In
    > > > > >> > > >One USB cable to the computer
    > > > > >> > > >. I plug the USB cable in (with the printer/All In One switched on)
    > > > > >> > > >. The Windows XP Found New Hardware wizard launches, tries to
    > > > > >> > > >install the
    > > > > >> > > >printer but eventually displays
    > > > > >> > >
    > > > > >> > > There's your problem. You don't want "dueling installations". Either
    > > > > >> > > install the printer using the supplied driver, or let Windows
    > > > > >> > > install it.
    > > > > >> > >
    > > > > >> > > Usually you'll get instructions with the printer that say to install
    > > > > >> > > with the supplied driver. In this case, when you plug in the printer
    > > > > >> > > (as instructed by the supplied driver) the Windows install wizard
    > > > > >> > > may start up. Click on "Cancel" or "No" or whatever the button is
    > > > > >> > > that tells it to go away.
    > > > > >> > >
    > > > > >> > > Once you have a half-done installation, you may need to unplug the
    > > > > >> > > printer, uninstall the printer completely, then reboot and reinstall
    > > > > >> > > the printer. This time follow the manufacturer's instructions to the
    > > > > >> > > letter.
    > > > > >> > >
    > > > > >> > > --
    > > > > >> > > Stan Brown, Oak Road Systems, Tompkins County, New York, USA
    > > > > >> > > http://OakRoadSystems.com/
    > > > > >> > > "My theory was a perfectly good one. The facts were misleading."
    > > > > >> > > -- /The Lady Vanishes/ (1938)
    > > > > >> > >
    > > > >
    > > > >
    > > > >
  10. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    From replies to my posting this topic on this and other newsgroups a pattern
    seems to be emerging of this problem occuring primarily on Dell desktops.
    Someone has told me that re-installing Windows resolved the problem for them
    so I guess it may work for you. I am not aware of any other solutions at this
    time.

    "Katagaijain" wrote:

    > I have a very similar problem with a Dell desktop and an Epson CX5400. I can
    > actually complete the installation...but when the printer is plugged in and
    > turned on the computer comes to a stand-still. When I use the Epson with my
    > Dell laptop (came with SP2 installed) I have no problems. I don't want to,
    > but if reinstalling windows helps I would do it. Have you found any other
    > solutions?
    >
    > "Dell Boy" wrote:
    >
    > > Hi David,
    > >
    > > No, I never did come up with an answer to this. I have the following
    > > additional information which may or may not be of use:
    > >
    > > 1. The problem seems to me mainly with All In One's, rather than just
    > > printers, have you found this?
    > > 2. When the installation fails there are a variety of symptoms afterwards
    > > which seem to depend upon which device I'm trying to install, e.g. the Epson
    > > RX500 prints OK but locks up at a random time after first printing whereas
    > > the Lexmark All In One is just very, very slow.
    > > 3. I contacted Epson about the problem and they blamed a conflict between
    > > the RX500 and my Intel USB chipset which is possible but on balance I believe
    > > is unlikely. As I say, I've tried this on 3 machines with the same result.
    > > 4. The RX500 installs fine to Win 2K.
    > > 5. Two of the three machines I'm having the problem with are Dell computers
    > > with Windows XP pre-loaded and then service packed to SP2.
    > >
    > > I would be interested to know if a re-installation of Windows XP resolves
    > > the matter. Sometime in the next couple of weeks I'm probably going to reload
    > > one of my three computers with Windows XP and try installing the Lexmark
    > > before I've appplied any service packs and see what happens. I have a feeling
    > > that might resolve the problem.
    > >
    > > However, it won't help me much as I don't have the time to wipe the machine
    > > that I want to run the RX500 on.
    > >
    > > Should we keep each other informed of progress? You can get a direct contact
    > > email address for me from the Contact Us page on my web site at
    > > www.computer-security.org.uk.
    > >
    > >
    > > "DavidMc" wrote:
    > >
    > > > Did you ever get this resolved?? I've got the exact same problem with XP SP2
    > > > when installing an HP Photosmart 7450. When the installation says to plug it
    > > > in, up pops the found new hardware dialog. Cancelling it leaves the printer
    > > > communication to time out. Following it results in a CRC error. I also had
    > > > the same problem with a new Lexmark and a Dell 720. I've removed all the
    > > > software for all the printers, removed the drivers, removed the USB ports,
    > > > tried to install from C: instead of a CD, changed cables, selected different
    > > > ports, removed all the extra software I could find, scanned for spyware and
    > > > viruses, disabled Norton Internet Security, run SFC /scannow, and probably
    > > > several other things that I can't remember. Any ideas short of reloading XP?
    > > > Thanks, David
    > > >
    > > > "Dell Boy" wrote:
    > > >
    > > > > Epson Stylus Photo RX500 (All In One), an Epson Stylus Color Photo printer
    > > > > (haven't got the model name to hand) and a Lexus All In One (again, I haven't
    > > > > got the model number to habd at the moment).
    > > > >
    > > > > "Cari (MS-MVP)" wrote:
    > > > >
    > > > > > Which make and model of printer are you trying to install?
    > > > > > --
    > > > > > Cari (MS-MVP)
    > > > > > Printing & Imaging
    > > > > >
    > > > > >
    > > > > >
    > > > > > "Dell Boy" <DellBoy@discussions.microsoft.com> wrote in message
    > > > > > news:79017354-1134-42AB-A74D-A457BA34F4BB@microsoft.com...
    > > > > > > Thanks for this, I tried it but it didn't work.
    > > > > > >
    > > > > > > "Byte" wrote:
    > > > > > >
    > > > > > >> Unplug printer.
    > > > > > >> Uninstall then reinstall the printer. Insert the software CD per
    > > > > > >> instructions
    > > > > > >> to install. During the installation of the software it will tell WHEN to
    > > > > > >> plug the
    > > > > > >> printer into the USB port.
    > > > > > >> Uninstall & reinstall Printer
    > > > > > >> http://www.coribright.com/windows/Article%20One.htm
    > > > > > >> --
    > > > > > >> XP-WNP
    > > > > > >> Today is the first day of the
    > > > > > >> rest of your life.
    > > > > > >>
    > > > > > >>
    > > > > > >> "Dell Boy" wrote:
    > > > > > >>
    > > > > > >> > I want to install the device with the manufacturers drivers but the
    > > > > > >> > Found New
    > > > > > >> > Hardware wizard doesn't display anything that I can click on to stop it
    > > > > > >> > trying to automatically installing the device.
    > > > > > >> >
    > > > > > >> > "Stan Brown" wrote:
    > > > > > >> >
    > > > > > >> > > On Tue, 26 Jul 2005 09:07:05 -0700, "Dell Boy"
    > > > > > >> > > <DellBoy@discussions.microsoft.com> wrote:
    > > > > > >> > >
    > > > > > >> > > >I'm having problems installing USB printers and All In Ones on
    > > > > > >> > > >Windows XP SP2
    > > > > > >> > > >computers. Here's what happens:
    > > > > > >> > > >
    > > > > > >> > > >. Printer driver installation reaches prompt to connect the
    > > > > > >> > > >printer/All In
    > > > > > >> > > >One USB cable to the computer
    > > > > > >> > > >. I plug the USB cable in (with the printer/All In One switched on)
    > > > > > >> > > >. The Windows XP Found New Hardware wizard launches, tries to
    > > > > > >> > > >install the
    > > > > > >> > > >printer but eventually displays
    > > > > > >> > >
    > > > > > >> > > There's your problem. You don't want "dueling installations". Either
    > > > > > >> > > install the printer using the supplied driver, or let Windows
    > > > > > >> > > install it.
    > > > > > >> > >
    > > > > > >> > > Usually you'll get instructions with the printer that say to install
    > > > > > >> > > with the supplied driver. In this case, when you plug in the printer
    > > > > > >> > > (as instructed by the supplied driver) the Windows install wizard
    > > > > > >> > > may start up. Click on "Cancel" or "No" or whatever the button is
    > > > > > >> > > that tells it to go away.
    > > > > > >> > >
    > > > > > >> > > Once you have a half-done installation, you may need to unplug the
    > > > > > >> > > printer, uninstall the printer completely, then reboot and reinstall
    > > > > > >> > > the printer. This time follow the manufacturer's instructions to the
    > > > > > >> > > letter.
    > > > > > >> > >
    > > > > > >> > > --
    > > > > > >> > > Stan Brown, Oak Road Systems, Tompkins County, New York, USA
    > > > > > >> > > http://OakRoadSystems.com/
    > > > > > >> > > "My theory was a perfectly good one. The facts were misleading."
    > > > > > >> > > -- /The Lady Vanishes/ (1938)
    > > > > > >> > >
    > > > > >
    > > > > >
    > > > > >
  11. Join the club!!


    I have been having problems installing two HP PSC scanners on the same computer. Its a custom built XPC with Sempron 3000+ and 1GB of RAM running Windows XP Professional. I don't want BOTH of them installed on that same PC but I have tried one and that came up with an error, tried the other and it came up with the same error - it seems this PC doesn't want a printer attached to it and is digging its heels in tight in order to put up a real fight!

    I cannot seem to install HP PSC 1215 series printer or an HP PSC 1402 series printer. When it comes to connecting the devices in the setup Windows XP comes up trying to find the software for USB Printing Support, and it fails saying that something was missing in the INF file.

    This installation is brand new - My sister has already been 7 weeks without this PC thanks to dodgy memory from OCUK - the last thing she needs is that I'm going to take her PC back for another 7 weeks to install XP on it so I can add a pissing printer.

    For the record the printers worked fine on three computers in my house each running XP PRO and one running MCE 2005. MCE 2005 has SP2 "preinstalled" as part of the OS when you set up the OS yet the printer worked fine there!!

    If anyone solves the problem I welcome your input!!


    HELP!!
  12. I have had the same problem installing an Epson 4 in 1 USB printer, this fixed it for me...

    In Windows XP you have a hidden Windows system folder called "inf" . It will be located Under the Windows folder or WINNT folder.
    Navigate to this folder ( C:\WINDOWS\inf or C:\WINNT\inf )
    ( If you cannot see the folder goto Tools>Folder Options>View>Advanced Settings>Hidden Files and Folders>Click SHOW hidden files and folders>OK )
    Once you are in the "inf" folder, locate usbprint.inf and usbprint.PNF .
    Make sure the file extension is CORRECT, .inf and .PNF!
    On the computer that I was working on, the file was named usbprint.in - no "f".
    I copied the incorrectly named file and then pasted it back into the same directory, renamed it from "copy of usbprint.in" to the correct name usbprint.inf .

    Then installed the printer according to the manufacturer's directions and it worked fine.
    I hope this helps!

    for more usb print info....
    http://www.microsoft.com/whdc/archive/usbprint.mspx
  13. mts said:
    I have had the same problem installing an Epson 4 in 1 USB printer, this fixed it for me...

    In Windows XP you have a hidden Windows system folder called "inf" . It will be located Under the Windows folder or WINNT folder.
    Navigate to this folder ( C:\WINDOWS\inf or C:\WINNT\inf )
    ( If you cannot see the folder goto Tools>Folder Options>View>Advanced Settings>Hidden Files and Folders>Click SHOW hidden files and folders>OK )
    Once you are in the "inf" folder, locate usbprint.inf and usbprint.PNF .
    Make sure the file extension is CORRECT, .inf and .PNF!
    On the computer that I was working on, the file was named usbprint.in - no "f".
    I copied the incorrectly named file and then pasted it back into the same directory, renamed it from "copy of usbprint.in" to the correct name usbprint.inf .

    Then installed the printer according to the manufacturer's directions and it worked fine.
    I hope this helps!

    for more usb print info....
    http://www.microsoft.com/whdc/archive/usbprint.mspx


    That worked for me, thanks!
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