Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
Sorry if i'm intruding but I have been following all threads in this and
related discussions as I still have the same problem. Blitzed the spooler.
Removed Adobe Acrobat. Followed all instructions on Microsoft database. I
still cannot install hp laserjet 1300 printer with current drivers. The XP
version I originally installed was the Upgrade to Xp... then I installed
SP2. The printer was installed and functioned on Windows 98 before the
upgrade... since the upgrade it doesn't work. The blitz spooler page states
the failure to uninstall before upgrading is an obvious mistake... but
doesn't the blitz correct that? The odd thing is that I also have an hp 7350
that will install with no problem. Any help would be greatly appreciated.
"Cari (MS-MVP)" wrote:
> Nothing... unless you have Adobe Acrobat (full version) installed or
> (perhaps, not sure... Hal will help me on this one...) Microsoft Fax.
>
> Try a complete blitz on the printer drivers...
>
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
>
> Ensure after rebooting, that you have the very latest drivers for your
> printers from the manufacturers' websites.
> --
> Cari (MS-MVP)
> Printing & Imaging
>
>
>
> "Wolfgang" <bigal@sbcglobal.net> wrote in message
> news:2D50B26E-C363-4086-B7BA-1B9A8C72EEA7@microsoft.com...
> > Thanks Cari, but after I returned to normal operations i got the same
> > message. Some where I've got a program conflict and I can't seem to
> > identify
> > what it is. What programs other than the printers use the spooler system?
> > alw
> >
> >
> > "Cari (MS-MVP)" wrote:
> >
> >> This should be your first stop:
> >>
http://support.microsoft.com/default.aspx?scid=kb;en-us;324757
> >> --
> >> Cari (MS-MVP)
> >> Printing & Imaging
> >>
> >>
> >>
> >> "Wolfgang" <bigal@sbcglobal.net> wrote in message
> >> news
C472B99-0A8C-46BF-9DF5-39B24F88089B@microsoft.com...
> >> >I keep getting a message "Spooler Subsystem App has encountered a
> >> >problem
> >> >and
> >> > needs to close." No error code is provided. I have Done a virus scan
> >> > (PC-cillin) with no problems identified. I have done a restore back
> >> > prior
> >> > to
> >> > problem and I have done a Windows XP Home Sp2 reinstall. I still have
> >> > the
> >> > problem. Both attached printers are HPs (Laser 1012 & Deskjet 820cse)
> >> > via
> >> > USB -- both are recognized by the system but can't print because the
> >> > Spooler
> >> > is not operating.
> >> >
> >> > Any suggestions on where I go from here?
> >> > --
> >> > alw
> >>
> >>
> >>
>
>
>