Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
Go into Add/Remove Programs, and ensure the box at the top Show Wndows
Updates is checked.
Remove the updates one at a time until you find the one that is causing the
problem.
--
Cari (MS-MVP)
Printing & Imaging
"Eddie" <Eddie@discussions.microsoft.com> wrote in message
news:4C20203C-48C8-4599-9B4F-540C1D1DA5AA@microsoft.com...
> The HP rep I spoke with had me download the firmware upgrade and install
> it.
> It installed correctly as the printer turned its self off and you have to
> manually start it again. He told me that is how you know it installed
> properly. He also walked me thru the uninstall and then we went into the
> registry file to verify no mention of HP was there. We then reinstalled
> the
> drivers without any problems (other than it still does not work)..
> The computer is a new Dell and they do not send you a Windows CD with the
> computer. You get a piece of cardboard that looks like a CD with words on
> it
> that say consult your owners manul for help. The owners manual says to do
> a
> restore but if this is the first time you have had to do that you have no
> restore point so this method is useless. Dell has told me that unless it
> is
> a hardware issue they cannot help me and we verified the USB ports and
> cable
> are good, so that brought us back again to the OS.
> The general opnion of everyone I have consulted is one of the AUTOMATIC
> upgrades from MS did me in.
> --
> Eddie
>
>
> "Cari (MS-MVP)" wrote:
>
>> And you tried the firmware update from HP?
>>
http://h10025.www1.hp.com/ewfrf/wc/softwareList?dlc=en&lc=en&product=79477&lang=en&cc=us&os=228
>>
>> You also used the uninstall software utility from HP... at the bottom of
>> the
>> above page.
>>
>> The correct method of uninstalling and reinstalling...
>>
http://www.coribright.com/windows/Article%20One.htm
>>
>> Your PC MUST have come with the means of reinstalling. Either a hidden
>> partition on the hard drive or a CD are the usual means. If you have
>> neither of these, read your manual. The manufacturer must support their
>> product.
>>
>>
>> --
>> Cari (MS-MVP)
>> Printing & Imaging
>>
>>
>>
>> "Eddie" <Eddie@discussions.microsoft.com> wrote in message
>> news:59C4F848-8EAA-4B3E-8801-D5E71B93AA6E@microsoft.com...
>> >I have scanned for viruses and have spent over 2 hours on the phone with
>> >HP
>> > troubleshooting the printer. The problem lies in windows. The driver
>> > has
>> > been uninstalled and reinstalled with no errors. The test page prints
>> > perfect. When I try to print from any installed program including
>> > notepad
>> > the printer (HP6110) makes 1 pass printing nothing and then pushes out
>> > a
>> > blank piece of paper. My dell computer did not come with a CD version
>> > of
>> > XP
>> > so I do not have the opeion of reloading the OS.
>> > --
>> > Eddie
>>
>>
>>
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