G
Guest
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Archived from groups: microsoft.public.windowsxp.print_fax (More info?)
X83 printer, scanner etc has operated problem-free for a couple of
years on Compaq XP home machine. It suddenly stopped printing.
Attempted reinstall of software from Lexmark web site download failed
with symptoms similar to problem "Hardware Installation Screen Keeps
Reappearing During Printer Installation in Microsoft Windows XP"
described in lexmark customer support, ie system begins to flash
rapidly from reinstall progress bar panel to "connect your printer"
message panel; if usb cable is inserted in pc the rate slows down
markedly, but alternation of panels continues, and installation does
not proceed.
I have followed the prescribed procedure for the "Installation Screen
Keeps Reappearing" problem with no effect:
1. Disconnect the USB cable and restart the PC.
2. Click Start, My Computer.
3. Click the View System Information option on the left.
4. When the System Properties box opens, click the Hardware tab.
5. Select the Driver Signing option.
6. When the options appear, select Ignore - Install the software anyway
and don't ask for my approval. Click OK.
7. Then click the Advanced tab.
8. Click the Settings tab in the Start-up and Recovery section of the
screen.
9. Under System failure, deselect the Automatically restart option.
Click OK.
10. Restart the installation.
(I always use the Lexmark "cleaning" utility between installs.)
Lexmark tech support recommended that I uncheck all USB "Allow the
computer to turn off this device to save power." boxes; this did not
fix the problem, and they have now stopped responding to my emails.
The problem is not with the usb ports since two usb devices (Sony
Memory Stick and a video program called VP-Eye) work fine.
I installed the printer software on my Win 2000 Prof work PC without
incident. It came up as a system printer in the print dialog of MS
Word, and printed a document correctly.
X83 printer, scanner etc has operated problem-free for a couple of
years on Compaq XP home machine. It suddenly stopped printing.
Attempted reinstall of software from Lexmark web site download failed
with symptoms similar to problem "Hardware Installation Screen Keeps
Reappearing During Printer Installation in Microsoft Windows XP"
described in lexmark customer support, ie system begins to flash
rapidly from reinstall progress bar panel to "connect your printer"
message panel; if usb cable is inserted in pc the rate slows down
markedly, but alternation of panels continues, and installation does
not proceed.
I have followed the prescribed procedure for the "Installation Screen
Keeps Reappearing" problem with no effect:
1. Disconnect the USB cable and restart the PC.
2. Click Start, My Computer.
3. Click the View System Information option on the left.
4. When the System Properties box opens, click the Hardware tab.
5. Select the Driver Signing option.
6. When the options appear, select Ignore - Install the software anyway
and don't ask for my approval. Click OK.
7. Then click the Advanced tab.
8. Click the Settings tab in the Start-up and Recovery section of the
screen.
9. Under System failure, deselect the Automatically restart option.
Click OK.
10. Restart the installation.
(I always use the Lexmark "cleaning" utility between installs.)
Lexmark tech support recommended that I uncheck all USB "Allow the
computer to turn off this device to save power." boxes; this did not
fix the problem, and they have now stopped responding to my emails.
The problem is not with the usb ports since two usb devices (Sony
Memory Stick and a video program called VP-Eye) work fine.
I installed the printer software on my Win 2000 Prof work PC without
incident. It came up as a system printer in the print dialog of MS
Word, and printed a document correctly.