Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
There's no definitive answer on this. I have never been a fan of using
system restore to solve problems. It's a sledge hammer approach. However,
since you've obviously been using it already, one option would be to restore
to pre SP2, then reinstall fax before you install SP2. There is no guarantee
it would work.
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that might
fix the problem and that Microsoft does NOT recommend simply running the
Esentutl.exe utility to recover from security database corruption. In
addition, the fax developers have worked on some modifications to the
fxsocm.inf file that might permit installation of the fax service. This is
an unsupported workaround that I can provide offline for use at your own
risk if you provide a valid email address and can accept zip files as
attachments.
--
Russ Valentine
[MVP-Outlook]
"Marc" <Marc@discussions.microsoft.com> wrote in message
news:3CFC8D95-91F6-4B3E-8B65-6788770C8DC6@microsoft.com...
>I just looked at the system restore and there is a restore point prior to
> SP2. Should I do that. I understand that I would have to reinstall all
> software.
>
> "Marc" wrote:
>
>> My computer was purchase pre SP2 times. The first time I did use the fax
>> was
>> before SP2. Do I need to do another system restore? If I have to do
>> another
>> system restore what would you recommend so I know what software/elements
>> to
>> install first. I have Office XP and use the various messanger programs
>> the
>> most.
>> Thanks.
>>
>> "Russ Valentine [MVP-Outlook]" wrote:
>>
>> > Rather important details.
>> > Fixing problems with a system restore has many drawbacks and makes
>> > troubleshooting nearly impossible.
>> > Are you saying that your system restore took you back to a point before
>> > SP2
>> > had been applied?
>> > When fax was installed the first time, was it installed before you had
>> > applied SP2?
>> > If so, you should install fax before you install SP2. SP2 may prevent
>> > the
>> > successful installation of fax.
>> > --
>> > Russ Valentine
>> > [MVP-Outlook]
>> > "Marc" <Marc@discussions.microsoft.com> wrote in message
>> > news:57E65037-19DD-49E3-A027-D41EB257CE73@microsoft.com...
>> > > 1. The fax has worked before. However, I had some major computer
>> > > issues
>> > > and
>> > > did a system restore and now it does not work. As to Windows XP HCL
>> > > I am
>> > > not
>> > > sure what that is.
>> > >
>> > > 2. Install through add/remove programs and then click on add/remove
>> > > windows
>> > > components.
>> > >
>> > > 3. After I did the system restore and did all the necessary updates
>> > > (including SP2 using the windows SP2 cd) I then did step 2 to install
>> > > the
>> > > fax
>> > > services.
>> > >
>> > > 4. Disabling NFW and NAV did nothing.
>> > >
>> > > "Russ Valentine [MVP-Outlook]" wrote:
>> > >
>> > >> You'll need to provide some information.
>> > >> 1. Is your fax modem on the Windows XP HCL list and has it ever
>> > >> worked
>> > >> with
>> > >> XP Fax before?
>> > >> 2. How did you install XP Fax? What messages did you receive during
>> > >> the
>> > >> installation and what was the source of your installation files?
>> > >> 3. Was this an installation of Windows XP to which SP2 was applied?
>> > >> 4. Did you disable all AV and firewall software before you
>> > >> installed?
>> > >> What
>> > >> happens if you disable them now?
>> > >> --
>> > >> Russ Valentine
>> > >> [MVP-Outlook]
>> > >> "Marc" <Marc@discussions.microsoft.com> wrote in message
>> > >> news:2DECD948-C0D0-4073-BCAE-7BE0CD018AF7@microsoft.com...
>> > >> >I have installed the Fax Printer Driver and when I click on the
>> > >> >icon on
>> > >> >my
>> > >> > desktop and go to Tools -> Configure Fax I got the following error
>> > >> > message
>> > >> > ... A connection to the fax server cannot be made.
>> > >> >
>> > >> > Also when I go to Tools ->Fax Printer Config I get the following
>> > >> > error
>> > >> > message ... The request operation cannot be completed. Check the
>> > >> > connection
>> > >> > to the fax printrer, and the fax printer configuartion.
>> > >> >
>> > >> > Any ieas would greatly be appreciated.
>> > >>
>> > >>
>> > >>
>> >
>> >
>> >
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