Mobile Web 2.0 Questions

Archived from groups: alt.cellular.verizon (More info?)

"boxermansr" <box.er.man@no.com> wrote in message
news:XkZ8e.10349$h6.6716@tornado.texas.rr.com...
>I keep getting conflicting answers from Customer Care, and from a few reps
>at the stores, in regards to Mobile Web 2.0.
>
> Some say that using Mobile Web 2.0 will not take out of your airtime (of
> course using during peak hours, since during off-peak it'd be free
> anyhow), however if I recall correctly, before I added VCAST, I was being
> charged for airtime to use Mobile Web 2.0.
>
> Has this since changed, and if so, is Mobile Web 2.0 usage now truly
> airtime free? For me, since I don't live in a market where I can utilize
> VCAST, it's pointless for me to keep, and pay $15.00 a month just to have
> unlimited Mobile Web (sure I get airtime free Get It Now too, which I
> never use), so it really doesn't make sense.
>
> Nonetheless, can anyone confirm if indeed Mobile Web 2.0 usage takes from
> airtime minutes?
>
> Thanks!


Yes, MW 2.0 uses airtime unless you are a VCAST subscriber.


KC

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Archived from groups: alt.cellular.verizon (More info?)

On Tue, 19 Apr 2005 01:41:11 GMT, "boxermansr" <box.er.man@no.com>
wrote:

>I keep getting conflicting answers from Customer Care, and from a few reps
>at the stores, in regards to Mobile Web 2.0.

FYI (and for all those lawyers supposedly monitoring this newsgroup) -
the salespeople and customer care reps are being trained with false
and/or misleading information or they just don't understand what they
are being trained as a group.

For months I've had conversations with them trying to determine why I
wasn't being charged for Internet access (only airtime) with my
Samsung i600 but all of a sudden I was being charged with my Treo 600
(which the sales rep at the store said I could use the same data
plan.) Each rep, even the data "specialists" would tell me the reason
I needed the $44.99 unlimited data plan or the bargain plan of 5MB for
$24.99 was because of any or all of the following:

(1) The Treo connects every 23 hours to the Internet so you need one
of these plans or else your charges will be huge.

(2) Most get the unlimited plan because the phone is always on to the
Internet and connects automatically and the only way to turn off the
connection is to turn the phone off and then back on.

#1 is the popular one. I spoke to a rep and she insisted I was wrong
about the phone connecting every 23 hours and staying on which is why
I needed the data plan. We got a data specialist on the phone. He said
the same thing. I stopped them with a simple question. "OK... so if I
have an unlimited data plan because of all this Internet usage and the
phone stays connected... wouldn't I also be paying through the nose
for the air time because you guys are also charging me as though this
was a regular phone call?"

That stumped them for a few minutes while the gears whirred and they
realized that having an unlimited data plan wouldn't solve the airtime
problem. But these guys have been trained to sell it like there is no
tomorrow. Each time I needed to speak to a rep I tested their
knowledge. Of the 10 I spoke to, 9 of them said the exact same thing
about needed the unlimited data plan because of the Treo connecting to
the Internet, unlike the Samsung i-600.

I have come to the following conclusions: The mobile phone business is
still a shady one, although maybe a tad less shady than it was years
ago. The best information you can get is NOT from the stores, whose
employees may be mistrained so that they can sell you everything they
can. The best place to get information is online at the most popular
mobile phone web sites. Scary but true.