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Backup and Restore Panel Not Working

Last response: in Windows 7
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October 27, 2010 9:10:36 PM

Hello community,

After a clean install and all the programs i need/ want loaded, the Backup and Restore functions of Windows no longer work.

This hasn't happened any other time, except with this particular install of Windows, but i can't for the life of me find how to fix it from googling for a solution.

[i did find something that had to do with context menus from 3rd party programs making it not work, but it doesn't seem to apply to me as i don't usually use programs that alter context menus (except for winrar and adobe) i have also run MSE and Spybot (spybot doesn't matter much i know) and checked the integrity of windows system files (which turned out fine)]

When i open control panel, open system and security, and find the backup and restore panel with such options as "backup your computer" and restore files" - or - search for backup and restore from the start menu, what happens is it does not respond at all to me clicking on it - zero response except for a micro second (hardly noticeable) of a loading curser the first time only, then nothing.

I have also checked if the service is running after i click "backup and restore" it isn't, but even if i start it manually and try again, still nothing.

My rig is in my sig, computer is updated to the best of my knowledge and here is a list of the programs that i have installed:

3DMark Vantage Futuremark Corporation
Adobe Acrobat 9 Pro - English, Français, Deutsch Adobe Systems
Adobe AIR Adobe Systems Inc.
Adobe Creative Suite 4 Master Collection Adobe Systems Incorporated
Adobe Creative Suite 5 Master Collection Adobe Systems Incorporated
Adobe Flash Player 10 ActiveX Adobe Systems Incorporated
Adobe Flash Player 10 Plugin Adobe Systems Incorporated
Age of Empires III Microsoft Game Studios
Apple Application Support Apple Inc.
Apple Mobile Device Support Apple Inc.
Apple Software Update Apple Inc.
Batman: Arkham Asylum Rocksteady Studios Ltd.
Battlefield: Bad Company 2 DICE
Blur Bizarre Creations
Bonjour Apple Inc.
Call of Duty: Modern Warfare 2 Infinity Ward
Call of Duty: Modern Warfare 2 - Multiplayer Infinity Ward
CCleaner Piriform
Cities XL - Limited Edition Monte Cristo
Company of Heroes Relic
Company of Heroes: Tales of Valor Relic
Connect Adobe Systems Incorporated
Counter-Strike: Source Valve
Counter-Strike: Source Beta
Creative ALchemy Creative Technology Limited
Creative Audio Control Panel Creative Technology Limited
Creative Sound Blaster Properties x64 Edition Creative Technology Limited
Crysis Crytek
Day of Defeat: Source Valve
DiRT Codemasters
DiRT 2 Codemasters
DOOM 3 id Software
F.E.A.R. Monolith Productions
Fallout: New Vegas Bethesda Softworks
Far Cry 2 Ubisoft
FlatOut: Ultimate Carnage BugBear
Fraps (remove only)
Futuremark SystemInfo Futuremark Corporation
Gears of War Microsoft Game Studios
Google Chrome Google Inc.
Google Chrome Frame Google Inc.
Google Update Helper Google Inc.
Grand Theft Auto IV Rockstar
Grand Theft Auto: Episodes from Liberty City Rockstar
GRID Codemasters
Halo 2 for Windows Vista Microsoft Corporation
Hulu Desktop Hulu LLC
iTunes Apple Inc.
Just Cause 2 Avalanche Studios
Killing Floor Tripwire Interactive
Left 4 Dead 2 Valve
MadOnion.com/3DMark2001 SE
Metro 2033 THQ
Microsoft .NET Framework 4 Client Profile Microsoft Corporation
Microsoft Antimalware Microsoft Corporation
Microsoft Application Error Reporting Microsoft Corporation
Microsoft Games for Windows - LIVE Microsoft Corporation
Microsoft Games for Windows - LIVE Redistributable Microsoft Corporation
Microsoft Office Office 32-bit Components 2010 Microsoft Corporation
Microsoft Office Professional Plus 2010 Microsoft Corporation
Microsoft Security Essentials Microsoft Corporation
Microsoft Silverlight Microsoft Corporation
Microsoft Visio Premium 2010 Microsoft Corporation
MotorM4X: Offroad Extreme
Nation Red Diezel Power
NBA 2K11 2K Sports
Need For Speed: SHIFT
Need for Speed™ ProStreet Electronic Arts
Need For Speed™ World Electronic Arts
NVIDIA 3D Vision Driver 260.99 NVIDIA Corporation
NVIDIA Control Panel 260.99 NVIDIA Corporation
NVIDIA Graphics Driver 260.99 NVIDIA Corporation
NVIDIA HD Audio Driver 1.1.9.0 NVIDIA Corporation
NVIDIA Install Application NVIDIA Corporation
NVIDIA PhysX NVIDIA Corporation
NVIDIA PhysX System Software 9.10.0514 NVIDIA Corporation
NVIDIA Stereoscopic 3D Driver NVIDIA Corporation
OnLive OnLive
OpenAL
Osmos Hemisphere Games
Project64 1.6 Project64
PunkBuster Services Even Balance, Inc.
Quake 4(TM) Activision
Quake III Arena id Software
QuickTime Apple Inc.
Rapture3D 2.4.4 Game Blue Ripple Sound
Red Faction: Guerrilla Volition
Resident Evil 5 Capcom
Shatter Sidhe
Shattered Horizon Futuremark
Skype™ 4.2 Skype Technologies S.A.
Split/Second Disney Interactive Studios
Spybot - Search & Destroy Safer Networking Limited
Steam Valve Corporation
Team Fortress 2 Valve
Test Drive Unlimited Atari
The Sims™ 3 Electronic Arts
Tom Clancy's Splinter Cell: Conviction Ubisoft
Ubisoft Game Launcher UBISOFT
Unigine Heaven Benchmark v2.1 Unigine Corp.
Unreal Tournament Epic Games
Unreal Tournament 2004 Epic Games
Unreal Tournament 3: Black Edition Epic Games
Windows 7 USB/DVD Download Tool Microsoft Corporation
Windows Live Essentials Microsoft Corporation
Windows XP Mode Microsoft Corporation
WinRAR archiver
World in Conflict Massive Entertainment
World in Conflict: Soviet Assault Massive Entertainment
Zombie Driver EXOR Studios
µTorrent


I would appreciate any input you all can give, because i feel unsafe without the capability of making regular backups

Thank you Tom's Community (and sorry about the huge looking block of text for the soft info),

SilverSurferNHS
a c 209 $ Windows 7
October 27, 2010 11:00:59 PM

When you say they "don't work", what specifically is it that's giving you a problem?

Can you not find the link to the program?

When you click the link, does it simply not run? Or does it run and give you an error message? If so, what's the message?
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October 27, 2010 11:19:17 PM

I apologize for not clarifying, when i open control panel, open system and security, and find the backup and restore panel with such options as "backup your computer" and restore files" - or - search for backup and restore from the start menu, what happens is it does not respond at all to me clicking on it - zero response except for a micro second (hardly noticeable) of a loading curser the first time only, then nothing.
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a c 209 $ Windows 7
October 28, 2010 12:16:59 AM

Hmmm....

Are there any suspicious messages in the System event log? (Start -> type "Event Viewer" and hit <enter>)
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October 28, 2010 1:18:56 AM

Although i don't know where exactly to look, i did not see anything referenceing the backup and restore function or related service after clicking on the "backup and restore" options in the various views.
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a c 209 $ Windows 7
October 28, 2010 2:17:28 AM

When I look at the properties of the Backup and Restore link in the Start menu, the command line used to start Backup and Restore is:

%SystemRoot%\System32\control.exe /name Microsoft.BackupAndRestore

If you open up a Command Prompt window and paste that command into it, what happens?
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October 28, 2010 5:38:14 AM

The properties says the same thing over here, but when i run it in cmd it does the same thing as it would if i clicked on it.

I wonder if there is a way to run this function of the control panel directly (more-so than a shortcut with commands)

I may just have to use my second hard drive to make a fresh install, and move all my files/ save games/ settings... over... ugh.

It seems like its missing from windows altogether. Is there a way to reinstall backup and restore? I looked for it in the windows feature add remove... but i didn't see it.
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a c 209 $ Windows 7
October 28, 2010 8:06:25 AM

Its possible that some of the downlevel editions of Windows don't include Backup and Restore, but in those editions you wouldn't have links to it in the Start menu or Control Panel...
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October 28, 2010 8:33:07 AM

Yeah, but as you see in my sig, i am running ult - so its there - and i've used it before.

Unless anyone can help remedy this, i'll have to make a new os disk - transfer stuff then move the partitions back to my main drive...

Thank you very much for offering troubleshooting tips that i wouldn't have thought of otherwise.
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Best solution

February 20, 2011 6:54:57 PM

In my case it was because I used Acronis True Image Home 2011 for a while.

After un installing this product the CPL links where broken. I tryed serveral fixes wich I have found on other forums, but to no avail.

Until I found this link http://kb.acronis.com/content/14741 and i seems this Acronis tool intergrates with windows 7 Backup and Restore and this is a known error when uninstalling this product.

If you use or used this program, then this is the solution.

Hope this helps!
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February 26, 2011 11:14:44 PM

Best answer selected by silversurfernhs.
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May 9, 2011 5:14:25 PM

I also have this problem - and probably got it from using and uninstaling Acronis True Image. But when I try to solution suggested I get a message from the Registry Editor "Cannot import. Not all data wa successfully written to the registry. Some keys are open by the system or other processes" How can I run the fix?
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July 23, 2011 9:03:18 PM

LGTilley said:
I also have this problem - and probably got it from using and uninstaling Acronis True Image. But when I try to solution suggested I get a message from the Registry Editor "Cannot import. Not all data wa successfully written to the registry. Some keys are open by the system or other processes" How can I run the fix?


Well I've been working with Acronis for several months on this and have gotton nowhere. I upraded to Acronis Backup and Recovery 10 from True Image Home 11 and it has been nothing but a nightmare. Acronis does work and Windows 7 Backup Works, BUT I can't get Windows Backup to STOP nor can I do anything with it. Acronis' suggestion was to reload Windows 7 - great idea after 18 months of updates and software installs. What I find so utterly unbeliveable is that there is not a way to run Windows 7 backup from a command line. We use Acronis in our office as well (VM Cloud) - nothing but trouble there too.
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July 23, 2011 10:30:01 PM

I nevr got a solution. For me, installing Acronis True Image was the worst thing I ever did, the consequences hitting like a virus. It seems to have permanently broken Windows 7 backup. Or at least it seems to run weekly, but I have no control over it, and no confidece that I could restore from it.
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July 25, 2011 7:50:05 PM

I got as far as step 7, where I get the message "Registry Editor: Cannot import C:\users\\\\\Fix_W7BackupKeys.reg Not all data was successfully written to the registry. Some keys are open by the system or other processes" Any ideas?
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February 4, 2012 11:17:58 PM

silversurfernhs said:
I apologize for not clarifying, when i open control panel, open system and security, and find the backup and restore panel with such options as "backup your computer" and restore files" - or - search for backup and restore from the start menu, what happens is it does not respond at all to me clicking on it - zero response except for a micro second (hardly noticeable) of a loading curser the first time only, then nothing.


Try this:
Select Start - Help and Support
Enter StartUp Enter (sorry if startup is the wrong word. I translate from Norwegian language, but it easy, find the startup option)
Choose Run Selective Startup using System Configuration
Click to open the System Configuration Utility.
Select services.
Check that the Windows Backup is ON - Markd
If not - click in the empty box to turn on.
OK Enter
OK Restart the computer.
Now the windowvs Backup / Restore function after startup.
:-D
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a b $ Windows 7
February 5, 2012 1:32:52 AM

Open a new question thread on your problem, that is the best way to get helped : )
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a b $ Windows 7
February 5, 2012 1:33:17 AM

This topic has been closed by Nikorr
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