Archived from groups: alt.cellular.verizon (More info?)
Just got back from a Verizon Service Center and the Tech filled me in on the
whole sorry mess.
The V265 has a design flaw which permits dust to accumulate on the ear and
mouth pieces causing loss of volume at both ends.
Apparently neither Motorola, nor Verizon, took any time, whatsoever, to
field test this model. Mine lasted five weeks before it went out. There was
a lady in front of me in line at the Service Center with the same problem.
The Service Center received eleven brand new V265 phones this morning (after
being out of stock for weeks) and they have one phone left tonight after
replacing existing defective phones. That is the enormity of this problem.
Five freaking weeks of field testing would have identified this issue and
saved thousands and thousands of Verizon customers the headaches and loss of
use they are experiencing right now. The Verizon Tech's are getting the
pleasure of having to deal with irate customers and the Verizon dealers have
gotten calls about this issue as well.
So, for the clowns at Motorola and Verizon, thanks a lot! Jerks.
Archived from groups: alt.cellular.verizon (More info?)
"Chugach" <lvt2004@verizon.net> wrote in message
news:8Bzce.1853$xy.490@trnddc08...
> Just got back from a Verizon Service Center and the Tech filled me in on
> the
> whole sorry mess.
>
> The V265 has a design flaw which permits dust to accumulate on the ear and
> mouth pieces causing loss of volume at both ends.
>
> Apparently neither Motorola, nor Verizon, took any time, whatsoever, to
> field test this model. Mine lasted five weeks before it went out. There
> was
> a lady in front of me in line at the Service Center with the same problem.
> The Service Center received eleven brand new V265 phones this morning
> (after
> being out of stock for weeks) and they have one phone left tonight after
> replacing existing defective phones. That is the enormity of this problem.
>
> Five freaking weeks of field testing would have identified this issue and
> saved thousands and thousands of Verizon customers the headaches and loss
> of
> use they are experiencing right now. The Verizon Tech's are getting the
> pleasure of having to deal with irate customers and the Verizon dealers
> have
> gotten calls about this issue as well.
>
> So, for the clowns at Motorola and Verizon, thanks a lot! Jerks.
This is a big shuck, right? You're a senior executive with LG or Nokia?
Archived from groups: alt.cellular.verizon (More info?)
Gawd! It's only a PHONE!
"Chugach" <lvt2004@verizon.net> wrote in message
news:8Bzce.1853$xy.490@trnddc08...
> Just got back from a Verizon Service Center and the Tech filled me in on
> the
> whole sorry mess.
>
> The V265 has a design flaw which permits dust to accumulate on the ear and
> mouth pieces causing loss of volume at both ends.
>
> Apparently neither Motorola, nor Verizon, took any time, whatsoever, to
> field test this model. Mine lasted five weeks before it went out. There
> was
> a lady in front of me in line at the Service Center with the same problem.
> The Service Center received eleven brand new V265 phones this morning
> (after
> being out of stock for weeks) and they have one phone left tonight after
> replacing existing defective phones. That is the enormity of this problem.
>
> Five freaking weeks of field testing would have identified this issue and
> saved thousands and thousands of Verizon customers the headaches and loss
> of
> use they are experiencing right now. The Verizon Tech's are getting the
> pleasure of having to deal with irate customers and the Verizon dealers
> have
> gotten calls about this issue as well.
>
> So, for the clowns at Motorola and Verizon, thanks a lot! Jerks.
>
>
Archived from groups: alt.cellular.verizon (More info?)
Every word I posted is true. This phone is prolly weeks away from being
recalled. My dealer is speaking to his Verizon rep about the whole
situation.
"Patrick Cleburne" <reb@_rebyell.xcom> wrote in message
news:3pAce.1351$V01.16@newsread1.news.atl.earthlink.net...
> "Chugach" <lvt2004@verizon.net> wrote in message
> news:8Bzce.1853$xy.490@trnddc08...
> > Just got back from a Verizon Service Center and the Tech filled me in on
> > the
> > whole sorry mess.
> >
> > The V265 has a design flaw which permits dust to accumulate on the ear
and
> > mouth pieces causing loss of volume at both ends.
> >
> > Apparently neither Motorola, nor Verizon, took any time, whatsoever, to
> > field test this model. Mine lasted five weeks before it went out. There
> > was
> > a lady in front of me in line at the Service Center with the same
problem.
> > The Service Center received eleven brand new V265 phones this morning
> > (after
> > being out of stock for weeks) and they have one phone left tonight after
> > replacing existing defective phones. That is the enormity of this
problem.
> >
> > Five freaking weeks of field testing would have identified this issue
and
> > saved thousands and thousands of Verizon customers the headaches and
loss
> > of
> > use they are experiencing right now. The Verizon Tech's are getting the
> > pleasure of having to deal with irate customers and the Verizon dealers
> > have
> > gotten calls about this issue as well.
> >
> > So, for the clowns at Motorola and Verizon, thanks a lot! Jerks.
>
>
> This is a big shuck, right? You're a senior executive with LG or Nokia?
>
>
Archived from groups: alt.cellular.verizon (More info?)
Good that you feel that way! Go stand in line at a Verizon Service Center
for an hour. Enjoy not being able to hear the person you called or is
calling you. Enjoy not being able to use a service you pay for! Moron.
"Frankster" <Frank@SPAM2TRASH.com> wrote in message
news:Semdnfkp4PdvT-_fRVn-hw@giganews.com...
> Gawd! It's only a PHONE!
>
> "Chugach" <lvt2004@verizon.net> wrote in message
> news:8Bzce.1853$xy.490@trnddc08...
> > Just got back from a Verizon Service Center and the Tech filled me in on
> > the
> > whole sorry mess.
> >
> > The V265 has a design flaw which permits dust to accumulate on the ear
and
> > mouth pieces causing loss of volume at both ends.
> >
> > Apparently neither Motorola, nor Verizon, took any time, whatsoever, to
> > field test this model. Mine lasted five weeks before it went out. There
> > was
> > a lady in front of me in line at the Service Center with the same
problem.
> > The Service Center received eleven brand new V265 phones this morning
> > (after
> > being out of stock for weeks) and they have one phone left tonight after
> > replacing existing defective phones. That is the enormity of this
problem.
> >
> > Five freaking weeks of field testing would have identified this issue
and
> > saved thousands and thousands of Verizon customers the headaches and
loss
> > of
> > use they are experiencing right now. The Verizon Tech's are getting the
> > pleasure of having to deal with irate customers and the Verizon dealers
> > have
> > gotten calls about this issue as well.
> >
> > So, for the clowns at Motorola and Verizon, thanks a lot! Jerks.
> >
> >
>
>
Archived from groups: alt.cellular.verizon (More info?)
Chugach wrote:
> Just got back from a Verizon Service Center and the Tech filled me in on the
> whole sorry mess.
>
> The V265 has a design flaw which permits dust to accumulate on the ear and
> mouth pieces causing loss of volume at both ends.
>
> Apparently neither Motorola, nor Verizon, took any time, whatsoever, to
> field test this model. Mine lasted five weeks before it went out. There was
> a lady in front of me in line at the Service Center with the same problem.
> The Service Center received eleven brand new V265 phones this morning (after
> being out of stock for weeks) and they have one phone left tonight after
> replacing existing defective phones. That is the enormity of this problem.
>
> Five freaking weeks of field testing would have identified this issue and
> saved thousands and thousands of Verizon customers the headaches and loss of
> use they are experiencing right now. The Verizon Tech's are getting the
> pleasure of having to deal with irate customers and the Verizon dealers have
> gotten calls about this issue as well.
>
> So, for the clowns at Motorola and Verizon, thanks a lot! Jerks.
This post sounds like a real troll!
"The V265 has a design flaw which permits dust to accumulate on the ear and
mouth pieces causing loss of volume at both ends." Yeah right.
"permits dust to accumulate"????????????? The ear piece of any phone is simply
a small speaker under some holes. The mouth piece is similar. ALL phones are
like this.
I've had a V265 since November 2004 and experienced NO loss of volume at either
end.
I do not work gor vzw or moto nor do I own any of their stocks.
Archived from groups: alt.cellular.verizon (More info?)
Motorola has had, I'm not sure if they still do because I no longer work in
the VZW store, a persistent problem with their charging systems. The
charging ports were (are?) prone to fail faster than do most charging ports
of most phones. Even when they came out with newer models, they kept the
same charging system, and the customers kept coming back with the same
problem, over and over.
Archived from groups: alt.cellular.verizon (More info?)
To elaborate further, the Tech at Verizon proved his point about the
dust/dirt problem by explaining that if you press down on the earpiece with
your thumb/finger the volume of the person trying to talk to you would
increase. We tried that and it worked.
Really, I don't care if you believe me or not. All I'm doing is stating fact
that I've seen with my own two eyes. If no one else replies to back me up
then it looks like I'm a liar. Or, the average person who has this phone (it
was free after a $50 mail-in rebate) doesn't know about this newsgroup or
perhaps is not inclined to bother posting anything.
LB, do you keep your V265 in your pocket without a case? Because that's what
I did with mine.
I have nothing against Moto. More power to them. But when I'm forced to deal
with problems that should not have been there in the first place I point a
finger at the cause of it.
<LB@notmine.com> wrote in message news:427336F7.9019E66C@optonline.net...
> Chugach wrote:
>
> > Just got back from a Verizon Service Center and the Tech filled me in on
the
> > whole sorry mess.
> >
> > The V265 has a design flaw which permits dust to accumulate on the ear
and
> > mouth pieces causing loss of volume at both ends.
> >
> > Apparently neither Motorola, nor Verizon, took any time, whatsoever, to
> > field test this model. Mine lasted five weeks before it went out. There
was
> > a lady in front of me in line at the Service Center with the same
problem.
> > The Service Center received eleven brand new V265 phones this morning
(after
> > being out of stock for weeks) and they have one phone left tonight after
> > replacing existing defective phones. That is the enormity of this
problem.
> >
> > Five freaking weeks of field testing would have identified this issue
and
> > saved thousands and thousands of Verizon customers the headaches and
loss of
> > use they are experiencing right now. The Verizon Tech's are getting the
> > pleasure of having to deal with irate customers and the Verizon dealers
have
> > gotten calls about this issue as well.
> >
> > So, for the clowns at Motorola and Verizon, thanks a lot! Jerks.
>
> This post sounds like a real troll!
> "The V265 has a design flaw which permits dust to accumulate on the ear
and
> mouth pieces causing loss of volume at both ends." Yeah right.
> "permits dust to accumulate"????????????? The ear piece of any phone is
simply
> a small speaker under some holes. The mouth piece is similar. ALL phones
are
> like this.
>
> I've had a V265 since November 2004 and experienced NO loss of volume at
either
> end.
>
> I do not work gor vzw or moto nor do I own any of their stocks.
>
> LB
>
>
Archived from groups: alt.cellular.verizon (More info?)
Anyone know if the replacement phones really fix the problem? Or should
users be asking for a different model? I don't mind getting a replacement;
mine has worked well, but my rep tells me it is eligible for replacement. A
new phone would be nice, but I don't want to have a problem down the road.
"ex-tech" <kemanospam@capecod.net> wrote in message
news:gGLce.1499$V01.711@newsread1.news.atl.earthlink.net...
>
>
>
> Motorola has had, I'm not sure if they still do because I no longer work
> in the VZW store, a persistent problem with their charging systems. The
> charging ports were (are?) prone to fail faster than do most charging
> ports of most phones. Even when they came out with newer models, they
> kept the same charging system, and the customers kept coming back with the
> same problem, over and over.
>
> e-tech
>>
>
>
Archived from groups: alt.cellular.verizon (More info?)
Wow. You should maybe wait in line an hour for a prozac. Calm down sport.
I'm expecting to hear stories of hours on with tech support, additional
hours fighting customer service, no return on the phone, no new phone to
give you, and all you're out is an hour in line?....and you got a new phone
without hassle? Have you driven in on an urban highway lately? Sorry, I can
be a pain in the ass about quality control myself but just how much dust can
you get in a phone in a month?
"Chugach" <lvt2004@verizon.net> wrote in message
news:rnEce.675$k01.545@trnddc03...
> Good that you feel that way! Go stand in line at a Verizon Service Center
> for an hour. Enjoy not being able to hear the person you called or is
> calling you. Enjoy not being able to use a service you pay for! Moron.
>
>
> "Frankster" <Frank@SPAM2TRASH.com> wrote in message
> news:Semdnfkp4PdvT-_fRVn-hw@giganews.com...
> > Gawd! It's only a PHONE!
> >
> > "Chugach" <lvt2004@verizon.net> wrote in message
> > news:8Bzce.1853$xy.490@trnddc08...
> > > Just got back from a Verizon Service Center and the Tech filled me in
on
> > > the
> > > whole sorry mess.
> > >
> > > The V265 has a design flaw which permits dust to accumulate on the ear
> and
> > > mouth pieces causing loss of volume at both ends.
> > >
> > > Apparently neither Motorola, nor Verizon, took any time, whatsoever,
to
> > > field test this model. Mine lasted five weeks before it went out.
There
> > > was
> > > a lady in front of me in line at the Service Center with the same
> problem.
> > > The Service Center received eleven brand new V265 phones this morning
> > > (after
> > > being out of stock for weeks) and they have one phone left tonight
after
> > > replacing existing defective phones. That is the enormity of this
> problem.
> > >
> > > Five freaking weeks of field testing would have identified this issue
> and
> > > saved thousands and thousands of Verizon customers the headaches and
> loss
> > > of
> > > use they are experiencing right now. The Verizon Tech's are getting
the
> > > pleasure of having to deal with irate customers and the Verizon
dealers
> > > have
> > > gotten calls about this issue as well.
> > >
> > > So, for the clowns at Motorola and Verizon, thanks a lot! Jerks.
> > >
> > >
> >
> >
>
>
Archived from groups: alt.cellular.verizon (More info?)
The Tech told me that being a design flaw the problem would continue to
reoccur. Really, if you can get a different model go for it. That's what my
rep is talking to his Verizon rep about. Good Luck!
"Wait" <waitfordialtone@yahoo.com> wrote in message
news:vJMce.656$Fa1.5@fed1read02...
> Anyone know if the replacement phones really fix the problem? Or should
> users be asking for a different model? I don't mind getting a replacement;
> mine has worked well, but my rep tells me it is eligible for replacement.
A
> new phone would be nice, but I don't want to have a problem down the road.
>
> "ex-tech" <kemanospam@capecod.net> wrote in message
> news:gGLce.1499$V01.711@newsread1.news.atl.earthlink.net...
> >
> >
> >
> > Motorola has had, I'm not sure if they still do because I no longer work
> > in the VZW store, a persistent problem with their charging systems. The
> > charging ports were (are?) prone to fail faster than do most charging
> > ports of most phones. Even when they came out with newer models, they
> > kept the same charging system, and the customers kept coming back with
the
> > same problem, over and over.
> >
> > e-tech
> >>
> >
> >
>
>
Archived from groups: alt.cellular.verizon (More info?)
I have no complaints with the Verizon Tech or ANY of the Verizon personnel
I've dealt with on this issue. They could not have been more courteous and
helpful. Yes, I asked them to copy the phone book and they did. The time
that was wasted was about 2 weeks worth of having to tell people calling me
to shout in their phone so I could hear them. Actually, kinda funny.
My point of all this is to inform, nothing else. It just irritates me to
see companies, any company, put out shoddy merchandise on an unsuspecting
public.
The new phone will have the same flaw according to the Tech. The only thing
that may help is getting the leather cover (my rep sent one to me yesterday)
and hopefully that will alleviate, possibly solve, the issue.
"George Orwell" <nobody@mixmaster.it> wrote in message
news:9cd2528792ea16852b3eaaf8412adb1e@mixmaster.it...
> In article <8Bzce.1853$xy.490@trnddc08>
> "Chugach" <lvt2004@verizon.net> wrote:
>
> They took it back, gave you a new one we presume and copied your phone
> book? Other than some time in line, what was wasted? How are you sure the
> new phone doesn't have the same flaw?
>
Archived from groups: alt.cellular.verizon (More info?)
Nope. Just stating facts. You can take 'em or leave 'em at your own
discretion.
"Patrick Cleburne" <reb@_rebyell.xcom> wrote in message
news:3pAce.1351$V01.16@newsread1.news.atl.earthlink.net...
> "Chugach" <lvt2004@verizon.net> wrote in message
> news:8Bzce.1853$xy.490@trnddc08...
> > Just got back from a Verizon Service Center and the Tech filled me in on
> > the
> > whole sorry mess.
> >
> > The V265 has a design flaw which permits dust to accumulate on the ear
and
> > mouth pieces causing loss of volume at both ends.
> >
> > Apparently neither Motorola, nor Verizon, took any time, whatsoever, to
> > field test this model. Mine lasted five weeks before it went out. There
> > was
> > a lady in front of me in line at the Service Center with the same
problem.
> > The Service Center received eleven brand new V265 phones this morning
> > (after
> > being out of stock for weeks) and they have one phone left tonight after
> > replacing existing defective phones. That is the enormity of this
problem.
> >
> > Five freaking weeks of field testing would have identified this issue
and
> > saved thousands and thousands of Verizon customers the headaches and
loss
> > of
> > use they are experiencing right now. The Verizon Tech's are getting the
> > pleasure of having to deal with irate customers and the Verizon dealers
> > have
> > gotten calls about this issue as well.
> >
> > So, for the clowns at Motorola and Verizon, thanks a lot! Jerks.
>
>
> This is a big shuck, right? You're a senior executive with LG or Nokia?
>
>
