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Can't access DLC for Mass Effect 2 through Cerberus Network in game

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Last response: December 5, 2012 11:50 AM in Video Games

November 27, 2012 4:16:34 PM

I just built a new gaming rig. Installed Steam, installed Mass Effect 2, started up just fine but when I try to log in to the Cerberus Network to activate the DLC my EA account name and password is not recognized. When I click "forgot password" a message pops up that says "reminder email sent succesfully" but I get no email from EA.

I've checked around some and can't find a solution. This stinks, I got ~$50 worth of DLC I can't play!

EA blows! Or is it Bioware's fault?

Any help would be appreciated.

More about : access dlc mass effect cerberus network game

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Reply to Oldmangamer_73

HEXiT

November 27, 2012 4:24:46 PM

email sent to a different account?. log in to your e.a account and see which email you have set up for the game. they did change some stuff when origin came out i lost 2 different game accounts.

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Reply to HEXiT

Oldmangamer_73

November 27, 2012 4:46:38 PM

I did make an Origin account a few months ago when I tried SWTOR. Are you saying that my new Origin login has replaced by older EA account login?

That makes sense If that's what EA/Origin did. Ok, I need to dig up my Origin acct# info and try that. I'll let you know. Thanks HEXiT!

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Reply to Oldmangamer_73

Best solution

HEXiT

November 27, 2012 9:55:57 PM

if your still having issues then you can try the e.a irc customer service line.
sign in to e.a store and click on help it should give a link to the irc channel. they will be able to help by finding all your accounts.
they should also be able to merge them into 1 account.
if you have multiple origin accounts then thats likely the issue.
but i was talking about my e.a accounts which i had b4 origin appeared.

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Reply to HEXiT

Oldmangamer_73

December 5, 2012 11:49:41 AM

Yeah, will have to contact EA support over the phone. I've been warned this is a drawn out process that takes several phone calls to resolve.

It's my new rig. They are seeing it at another user because all the hardware is different. Same thing happened with Steam but they send a verification code to you email so they know its you. Apparently EA doesn't have something similar.