NYC - can't dial 311?

Archived from groups: alt.cellular.verizon (More info?)

Just purchased a new phone from Verizon (Moto 710) - it works perfectly.

However, I discovered that dialing 311 results in a message from VZ that
the number can't be reached as dialed.

I have PRL 50288 - I assume it's the newest since the phone was just
purchased at a VZ store.

If you're in NYC, try calling 311. If you can't reach it, call VZ.

Louise

Archived from groups: alt.cellular.verizon (More info?)

http://www.nyc.gov/html/doitt/html [...] _311.shtml

near the bottom

Phone Numbers for 311

In any borough of New York City call 311
Outside of New York City call (212) NEW-YORK (212-639-9675)
The TTY Number is 212-504-4115
As always, callers should call 911 for emergencies

Louise wrote:
> Just purchased a new phone from Verizon (Moto 710) - it works
perfectly.
>
> However, I discovered that dialing 311 results in a message from VZ
that
> the number can't be reached as dialed.
>
> I have PRL 50288 - I assume it's the newest since the phone was just
> purchased at a VZ store.
>
> If you're in NYC, try calling 311. If you can't reach it, call VZ.
>
> Louise

Archived from groups: alt.cellular.verizon (More info?)

On Sun, 08 May 2005 17:27:39 GMT, Louise wrote:

>If you're in NYC, try calling 311. If you can't reach it, call VZ.

Just reached it without any problem.

Archived from groups: alt.cellular.verizon (More info?)

In article <427E76B9.A0504FDD@optonline.net>, LB@notmine.com says...
> Louise wrote:
>
> > Just purchased a new phone from Verizon (Moto 710) - it works perfectly.
> >
> > However, I discovered that dialing 311 results in a message from VZ that
> > the number can't be reached as dialed.
> >
> > I have PRL 50288 - I assume it's the newest since the phone was just
> > purchased at a VZ store.
> >
> > If you're in NYC, try calling 311. If you can't reach it, call VZ.
> >
> > Louise
>
> Perhaps because 311 is set up like 911 and they want your location.
> But note that some NYC agencies do an automatic re-route into the 311
> system..
>
> LB
>
>
>
I think I figured out the problem:

When at home, although living in Manhattan, I pick up a New Jersey cell
site. When at the VZ store, 20 blocks away, I'm picking up a NYC cell
site.

When picking up a NYC cell site I can call 311 and it goes through. But
when at home, it "appears" I'm calling from New Jersey because that's
the cell site I'm picking up. As a result, VZ "cannot complete the call
as dialed". I'm probably better off entering the full number, 212 etc.
into my cell phone so that I can call it regardless of what cell site
I'm picking up.

Thanks for all your response as that is how I figured this out.

Louise