Game problems with GTX 680M

Hopeful someone may have some ideas...

I have a brand new Origin gaming laptop (specs below) but some games refuse to run on it though they run perfectly on my 3-year old Alienware:

- Fallout New Vegas Ultimate Edition (Steam) starts fine but comes back with "FalloutNV has stopped working.." after the intro movie when starting a new game; the same error occurs when trying to load a save. I have done all Steam troubleshooting (such as cache file verification, etc.), uninstalled/reinstalled the game, even played with the d3d9.dll and other fixes suggested on various forums - nothing helps.

- Star Wars: The Old Republic plain fails to launch. Clicking on Play in the Launcher screen results in the B.S.O.D. forcing a hard reboot.

Other games such as Borderlands 2, Starcraft 2, Diablo 3, Runes of Magic, etc, work just fine on this laptop

Specs:

EON17-SLX

Graphic Cards: Single 4GB GDDR5 NVIDIA GTX 680M
Processors: Intel Core i7 3740QM Quad-Core 2.70GHz (3.70GHz TurboBoost), 6MB Cache
Memory: 16GB Corsair Vengeance DDR3 1600MHz (4 X 4GB)
Operating System: Genuine MS Windows 7 Ultimate 64-Bit Edition
Optical Drive: 6X Blu-ray Reader/8X DVD+/-R/2.4X +DL Super-Multi Drive (No Blu-ray Playback Software Included)
RAID Configuration: RAID 0: For better speed and performance (2 or more identical drives needed)
Hard Drive One: 256GB Samsung 830 Series - Solid State Drive
Hard Drive Two: 256GB Samsung 830 Series - Solid State Drive
Audio: Integrated High-Definition Audio with THX TruStudio Pro and up to 7.1 Channel support
Networking: Intel PRO Wireless Advanced-N 6230 + BT Wireless LAN Combo Module - up to 320Mbps
4 answers Last reply
More about game problems 680m
  1. Did you try reinstalling windows? Such problems usually mean corrupted windows installation, and even though there are fixes, they are much harder to fix and apply than to reinstall whole operating system.
  2. Unless some one else can give you a better answer I suggest you try different graphics drivers and if there is no change try running Memtest, if thats all OK try running OCCT both graphics and CPU tests to check stability and temps. If Memtest fails or OCCT crashes I suggest you return the laptop.
  3. Sunius said:
    Did you try reinstalling windows? Such problems usually mean corrupted windows installation, and even though there are fixes, they are much harder to fix and apply than to reinstall whole operating system.

    Thanks for your comment. Unfortunately, my present circumstances don't allow me to mess with Windows reinstall as I am overseas and use this laptop mostly for work. Could you suggest a few things other than reinstalling Windows? I have searched the web for solutions related to the two games themselves but found nothing of use. Thanks in advance
  4. simon12 said:
    Unless some one else can give you a better answer I suggest you try different graphics drivers and if there is no change try running Memtest, if thats all OK try running OCCT both graphics and CPU tests to check stability and temps. If Memtest fails or OCCT crashes I suggest you return the laptop.



    Ran WhoCrashed application and quickly found out the root of the crash problems:

    I often use multiple monitors with this laptop and I installed eVGA UV Plus+ 39 USB to DVI / HDMI adapter together with DisplayLink Graphics and DisplayLink Core Software (driver) that came with it. It turned out that this software/driver was at the root of the crashes. I uninstalled it and now all games (and other applications) run without issues and no more crashes.

    Apparently, some software gets confused when DisplayLink drivers are loaded. Of course, I will have to load this software again when I need to connect multiple monitors to the laptop and remove it when I need some gaming R&R, but at least we know now that this is not a laptop hardware problem.
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