Verizon service with Onstar

Archived from groups: alt.cellular.verizon (More info?)

Same thing happens if you combine your billing with Verizon landline. No fix
in sight, although they have been promising for a few years.
"Ron Dawes" <ron@dawes.com> wrote in message
news:rM-dnY35vYef8grfRVn-hQ@comcast.com...
> In Augutst we got a car with Onstar. Shortly after that VZW came out with
> a
> plan where the Onstar phone could be added to your Verizon account for $10
> a
> month and share minutes like a Family Share line. We went for it and have
> no complaints with the service. BUT, ever since then we cannot access our
> account online. First they said it would be fixed in February as they had
> to integrate their systems with Onstar's systems. Now it is late May and
> still no access. All the VZW reps are clueless when it might get fixed.
> Does anyone on here have any better source of info as to when this may be
> resolved (if ever)?
>
> I should mention that you CAN access your LAST month statement online but
> you CANNOT look at current month usage, change an ESN online, or see if
> you
> qualifiy for upgrades online. I know that you can do all of this by
> calling
> VZW or doing some if it from the cell phone but we have 3 lines plus the
> Onstar line and it was much easier to do before we added the Onstar line.
>
> Thanks.
>
>