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Help ea com/chat

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January 7, 2013 4:04:21 AM

hi, my name is rennea burgess. i live in lakeland, florida 33805 863-683-8711. i purchased from the pogo website two pc games. they were 9.99 each. plus there was a 1.00 dollar charge placed on each game as well. i tried to download these two games, which were scrabble tour and pictureka mayhem museum. i could not get either one of them to download properly on my windows 7 pc. i want a complete refund for both games that i purchased on my credit card that i used asap. this would be a total of approx. 12.00 dollars with the one dollar amounts added in as well. i did however get both of them to download on my credit card using the 6.99 feature to be billed to my same credit card every month, plus the one dollar as well added in. this i want to keep, but i want the other two items the complete amount taken off and credited to my credit card that i used to pay for them asap please. iam going to be disputing these charges on my credit card asap. please take these two charges that i emailed you about off of my credit card asap. thank you, rennea burgess.

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January 7, 2013 6:24:31 AM

hotpeanut2011260 said:
hi, my name is rennea burgess. i live in lakeland, florida 33805 863-683-8711. i purchased from the pogo website two pc games. they were 9.99 each. plus there was a 1.00 dollar charge placed on each game as well. i tried to download these two games, which were scrabble tour and pictureka mayhem museum. i could not get either one of them to download properly on my windows 7 pc. i want a complete refund for both games that i purchased on my credit card that i used asap. this would be a total of approx. 12.00 dollars with the one dollar amounts added in as well. i did however get both of them to download on my credit card using the 6.99 feature to be billed to my same credit card every month, plus the one dollar as well added in. this i want to keep, but i want the other two items the complete amount taken off and credited to my credit card that i used to pay for them asap please. iam going to be disputing these charges on my credit card asap. please take these two charges that i emailed you about off of my credit card asap. thank you, rennea burgess.

THERE IS ONE ON MY HUSBAND JAMES A BURGESS wackyBLUESMAN414, and one game on my name HOTPEANUT2011260. I ALSO HAVE ANOTHER acount that iam keeping which is: PUDSLEE2012204. PLEASE CONTACT ME ASAP. I WANT TO GET THIS WHOLE MESS STRAIGHTENED OUT ASAP, AND GET MY CREDIT CARD CREDITED IN THE AMOUNT OF 12.00 DOLLARS APPROX. THANK YOU, RENNEA AND JAMES BURGESS., 1111 WALKER CIRCLE WEST, LAKELAND, FLORIDA 33805. 863-683-8711. EMAIL ADDESS IS, JBURGESS43@tampabay.rr.com.
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January 7, 2013 6:53:08 AM

You live in the US and your last name is Burgess. There's a statistically high percent chance that English is your primary language. That being said, how is it that you've come to believe that this is EA's help site?
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January 7, 2013 7:20:13 AM

Go to the EA site and privately contact them. Don't give you all these details so easily in public.
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