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night into daytime NA MOU

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Anonymous
June 9, 2005 2:04:28 AM

Archived from groups: alt.cellular.verizon (More info?)

How are calls that began as nights and turned into daytime billed but
its one continuous call? I got 600 mins in overage by using MOU, even
though 2 days later the mins still didnt show up online and through
#MIN. Ive never asked them for a credit, but how much can I get out of
them, the whole cost ($280) of overage? Ive never asked them before and
this is my 2nd month with VZ. Can I argue, if a daytime call that goes
into nights, is still charged as daytime, why does a nights call that
goes into daytime get charged as daytime fully/partially?

More about : night daytime mou

Anonymous
June 9, 2005 10:21:44 AM

Archived from groups: alt.cellular.verizon (More info?)

bulk88@hotmail.com wrote:
> How are calls that began as nights and turned into daytime billed but
> its one continuous call? I got 600 mins in overage by using MOU, even
> though 2 days later the mins still didnt show up online and through
> #MIN. Ive never asked them for a credit, but how much can I get out of
> them, the whole cost ($280) of overage? Ive never asked them before and
> this is my 2nd month with VZ. Can I argue, if a daytime call that goes
> into nights, is still charged as daytime, why does a nights call that
> goes into daytime get charged as daytime fully/partially?

Supposedly, all VZW systems now do call spanning, which means that if a
call spans a billing period, that each chunk of minutes will be assigned
to the appropriate bucket. A call from 8:55PM to 9:10PM would be 6
minutes at peak, 9 minutes at offpeak. Similarly a call from 5:55AM to
6:10AM would be 4 minutes at off-peak, 11 minutes at peak. If you see
something otherwise on your bill, make noise with customer service.
Anonymous
June 9, 2005 10:21:45 AM

Archived from groups: alt.cellular.verizon (More info?)

On Thu, 09 Jun 2005 06:21:44 GMT, CharlesH <hoch@exemplary.invalid>
wrote:

>bulk88@hotmail.com wrote:
>> How are calls that began as nights and turned into daytime billed but
>> its one continuous call? I got 600 mins in overage by using MOU, even
>> though 2 days later the mins still didnt show up online and through
>> #MIN. Ive never asked them for a credit, but how much can I get out of
>> them, the whole cost ($280) of overage? Ive never asked them before and
>> this is my 2nd month with VZ. Can I argue, if a daytime call that goes
>> into nights, is still charged as daytime, why does a nights call that
>> goes into daytime get charged as daytime fully/partially?
>
>Supposedly, all VZW systems now do call spanning, which means that if a
>call spans a billing period, that each chunk of minutes will be assigned
>to the appropriate bucket. A call from 8:55PM to 9:10PM would be 6
>minutes at peak, 9 minutes at offpeak. Similarly a call from 5:55AM to
>6:10AM would be 4 minutes at off-peak, 11 minutes at peak. If you see
>something otherwise on your bill, make noise with customer service.

The key word here is 'supposedly'.

I just checked the detail from recent billings and found this entry:

Call# Date Time Rate Number Min Charge
80 04/07 08:38PM P (###)###-#### 23 .00

I added up the month's billed peak minutes and all 23 of those
minutes did come out of my peak minutes.
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Anonymous
June 9, 2005 10:21:46 AM

Archived from groups: alt.cellular.verizon (More info?)

On Thu, 09 Jun 2005 03:04:36 -0400, The Ghost of General Lee
<ghost@general.lee> wrote:

>On Thu, 09 Jun 2005 06:21:44 GMT, CharlesH <hoch@exemplary.invalid>
>wrote:
>
>>bulk88@hotmail.com wrote:
>>> How are calls that began as nights and turned into daytime billed but
>>> its one continuous call? I got 600 mins in overage by using MOU, even
>>> though 2 days later the mins still didnt show up online and through
>>> #MIN. Ive never asked them for a credit, but how much can I get out of
>>> them, the whole cost ($280) of overage? Ive never asked them before and
>>> this is my 2nd month with VZ. Can I argue, if a daytime call that goes
>>> into nights, is still charged as daytime, why does a nights call that
>>> goes into daytime get charged as daytime fully/partially?
>>
>>Supposedly, all VZW systems now do call spanning, which means that if a
>>call spans a billing period, that each chunk of minutes will be assigned
>>to the appropriate bucket. A call from 8:55PM to 9:10PM would be 6
>>minutes at peak, 9 minutes at offpeak. Similarly a call from 5:55AM to
>>6:10AM would be 4 minutes at off-peak, 11 minutes at peak. If you see
>>something otherwise on your bill, make noise with customer service.
>
>The key word here is 'supposedly'.
>
>I just checked the detail from recent billings and found this entry:
>
>Call# Date Time Rate Number Min Charge
> 80 04/07 08:38PM P (###)###-#### 23 .00
>
> I added up the month's billed peak minutes and all 23 of those
>minutes did come out of my peak minutes.

Ahh, never mind. I forgot their off-peak started at 9:01 and not
9:00. I guess I should have stayed on the phone 1 minute longer.
Anonymous
June 9, 2005 4:09:31 PM

Archived from groups: alt.cellular.verizon (More info?)

Hunter wrote:
> On 8 Jun 2005 22:04:28 -0700, bulk88@hotmail.com wrote:
>
>> Can I argue, if a daytime call that goes
>> into nights, is still charged as daytime, why does a
>> nights call that goes into daytime get charged as
>> daytime fully/partially?
>
> Daytime calls that go into night are only charged until
> 9:01pm. Then
> you are off peak and not charged, if you have unlimited
> nights and
> weekends.
>
> It would be stupid of them to let off peak remain off
> peak during on
> peak hours.

So the bottom line is that you can always argue what
you want but it's also a good idea to know how they
actually charge before you do so. Otherwise you end
up saying "...never mind..." a lot.

-Quick
Anonymous
June 9, 2005 8:23:57 PM

Archived from groups: alt.cellular.verizon (More info?)

> Can I argue, if a daytime call that goes
> into nights, is still charged as daytime, why does a nights call that
> goes into daytime get charged as daytime fully/partially?
>
??? Because they can ????
Anonymous
June 9, 2005 8:23:58 PM

Archived from groups: alt.cellular.verizon (More info?)

Remove This wrote:
>> Can I argue, if a daytime call that goes
>> into nights, is still charged as daytime, why does a
>> nights call that goes into daytime get charged as
>> daytime fully/partially?
>>
> ??? Because they can ????

Did this change? VZW has always billed to the minute
and split calls that straddle. For example you call at
8:50pm and hang up at 9:20pm you will get billed 10
or 11 minutes at peak and 20 or 21 minutes at off peak.

-Quick
Anonymous
June 13, 2005 6:00:36 AM

Archived from groups: alt.cellular.verizon (More info?)

You are incorrect. VZW did not split calls that straddle until their 2005
computer updates. This is a mute point, as they now do splits, and all
should be well.

But if it is important to you: It "used" to be, circa 2004 and before, that
if your call started in prime time, the entire call was a prime time call.
As I had to appeal many of these circumstances to CS. Also, if your call
started in off-peak, and ended in on-peak, again, you were billed prime time
for the entire call. It was their system, and they made the rules. Like it
or not. Don't like it, go elsewhere.

But now they do split billing; all should be fair. But in the fine print,
verizon makes it clear that they do not have to be fair; and you should be
thankful that they are in this circumstance. dr
--
dr.news Better Price? (not better than you deserve, just more than you are
used to)
If I can help: dr.news@better-price.biz.nospam or thru this notes forum.

"Quick" <quick7135-news@NOSPAMyahoo.com> wrote in message
news:1118334979.722977@sj-nntpcache-5...
> Remove This wrote:
>>> Can I argue, if a daytime call that goes
>>> into nights, is still charged as daytime, why does a
>>> nights call that goes into daytime get charged as
>>> daytime fully/partially?
>>>
>> ??? Because they can ????
>
> Did this change? VZW has always billed to the minute
> and split calls that straddle. For example you call at
> 8:50pm and hang up at 9:20pm you will get billed 10
> or 11 minutes at peak and 20 or 21 minutes at off peak.
>
> -Quick
>
>
>
Anonymous
June 13, 2005 6:00:37 AM

Archived from groups: alt.cellular.verizon (More info?)

Sorry. They have *always* split my calls. For years.
It was GTE mobile before they were bought by VZW.
Maybe you were on some other billing system that
wasn't integrated yet? But I thought they completed
that last year or earlier.

-Quick

dr.news@better.price.biz.nospam wrote:
> You are incorrect. VZW did not split calls that straddle
> until their 2005 computer updates. This is a mute point,
> as they now do splits, and all should be well.
>
> But if it is important to you: It "used" to be, circa
> 2004 and before, that if your call started in prime time,
> the entire call was a prime time call. As I had to appeal
> many of these circumstances to CS. Also, if your call
> started in off-peak, and ended in on-peak, again, you
> were billed prime time for the entire call. It was their
> system, and they made the rules. Like it or not. Don't
> like it, go elsewhere.
>
> But now they do split billing; all should be fair. But
> in the fine print, verizon makes it clear that they do
> not have to be fair; and you should be thankful that they
> are in this circumstance. dr
>
> "Quick" <quick7135-news@NOSPAMyahoo.com> wrote in message
> news:1118334979.722977@sj-nntpcache-5...
>> Remove This wrote:
>>>> Can I argue, if a daytime call that goes
>>>> into nights, is still charged as daytime, why does a
>>>> nights call that goes into daytime get charged as
>>>> daytime fully/partially?
>>>>
>>> ??? Because they can ????
>>
>> Did this change? VZW has always billed to the minute
>> and split calls that straddle. For example you call at
>> 8:50pm and hang up at 9:20pm you will get billed 10
>> or 11 minutes at peak and 20 or 21 minutes at off peak.
>>
>> -Quick
Anonymous
June 14, 2005 4:23:43 PM

Archived from groups: alt.cellular.verizon (More info?)

Let me qualify: in the midwest, they were not splitting calls in many
markets. This has now been fixed. My personal experience supports that
before the latest round of updates, calls were not being split in many areas
of Illinois, Wisconsin, Indiana, Iowa. dr (drats, should have never said
"always")
--
dr.news Better Price? (not better than you deserve, just more than you are
used to)
If I can help: dr.news@better-price.biz.nospam or thru this notes forum.

"Quick" <quick7135-news@NOSPAMyahoo.com> wrote in message
news:1118633549.222142@sj-nntpcache-5...
> Sorry. They have *always* split my calls. For years.
> It was GTE mobile before they were bought by VZW.
> Maybe you were on some other billing system that
> wasn't integrated yet? But I thought they completed
> that last year or earlier.
>
> -Quick
>
> dr.news@better.price.biz.nospam wrote:
>> You are incorrect. VZW did not split calls that straddle
>> until their 2005 computer updates. This is a mute point,
>> as they now do splits, and all should be well.
>>
>> But if it is important to you: It "used" to be, circa
>> 2004 and before, that if your call started in prime time,
>> the entire call was a prime time call. As I had to appeal
>> many of these circumstances to CS. Also, if your call
>> started in off-peak, and ended in on-peak, again, you
>> were billed prime time for the entire call. It was their
>> system, and they made the rules. Like it or not. Don't
>> like it, go elsewhere.
>>
>> But now they do split billing; all should be fair. But
>> in the fine print, verizon makes it clear that they do
>> not have to be fair; and you should be thankful that they
>> are in this circumstance. dr
>>
>> "Quick" <quick7135-news@NOSPAMyahoo.com> wrote in message
>> news:1118334979.722977@sj-nntpcache-5...
>>> Remove This wrote:
>>>>> Can I argue, if a daytime call that goes
>>>>> into nights, is still charged as daytime, why does a
>>>>> nights call that goes into daytime get charged as
>>>>> daytime fully/partially?
>>>>>
>>>> ??? Because they can ????
>>>
>>> Did this change? VZW has always billed to the minute
>>> and split calls that straddle. For example you call at
>>> 8:50pm and hang up at 9:20pm you will get billed 10
>>> or 11 minutes at peak and 20 or 21 minutes at off peak.
>>>
>>> -Quick
>
>
!