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PDfs will not print, misleading "Out of Paper" error message

Last response: in Windows 7
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November 6, 2010 3:38:51 PM

Just got a new Windows 7 computer. Whenever I try printing a PDF, the printer says "out of paper". Printer is not out of paper. Everything else prints fine (so far). The pdfs print fine from another computer on the same network. Printer is a Xerox Phaser 8550DP.
November 6, 2010 8:34:12 PM

more info:
The new computer is Windows 7 64 byte. The other computer is running Windows XP 32 byte.
When trying to print, the print box options within adobe reader do not let me access the Printer's properties. I downloaded the 64 byte global printer from Xerox, but that did not help.
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a b $ Windows 7
November 6, 2010 10:03:42 PM

It is 64 bit not byte and it is 32 bit not byte. You didn’t say which version you are using of Acrobat to print the PDF file, you must use the latest version as older versions are not compatible with Windows 7 64 bit. This is a know problem.
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November 6, 2010 11:13:03 PM

I'm using Adobe Reader 9.4. Just installed it. Thanks.

This whole issue really Bytes. Thanks for your support!
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November 6, 2010 11:30:33 PM

Can you adjust the printer from the printer settings menu in reader? If not it might be a printer driver issue...
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November 7, 2010 1:05:56 AM

No. I can adjust the printer options inside reader, but I cannot open the properties for the printer. I tried changing all the options one at a time, but it had no affect.

I also downloaded the latest driver from Xerox. The postscript driver is 64 bit, but its not listed as Windows 7 compatible, only Windows 2003. I also tried an all purpose Windows 7 driver, but also no luck.
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November 8, 2010 5:50:03 PM

Looks like the real incompatibility is with Windows Live Mail and 64 bit Adobe Reader.
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