Archived from groups: alt.cellular.verizon (
More info?)
Jafo wrote:
> As viewed from alt.cellular.verizon, Steve Sobol wrote:
>
>>Verizon's still ahead in the "ignoring pieces of their network that
>>break" category, in this part of SoCal. In other words, they're more
>>likely to ignore brokenness than Sprint.
>
> My experience is exactly the opposite. One of the several reasons
> that I moved to Verizon from Cingular (actually Pac Bell Wireless
> when I had it) was the excellent coverage at my home and in my
> immediate neighborhood here in the San Gabriel Valley.
Indeed. Visit http://stevesobol.com/goodbye_vzw/ for my comments on that.
I don't expect you to have any problems. You live in the Los Angeles metro area.
Although I'm not even 70 miles from Los Angeles, I *don't.* (unless Greater
Los Angeles has expanded lately, to include the Victor Valley)
I live in the High Desert, and the sum total of the population of all of the
major cities in this region - INCLUDING the Victor Valley *AND* the Antelope
Valley, and everything north of the Victor Valley along I-15 to the Nevada
line - is far less than the population of LA alone.
The population of the four biggest Victor Valley cities - Apple Valley,
Victorville, Hesperia, and Adelanto - oh, let's make it six and include
Barstow and Phelan - well, we're lucky if it's 400,000 (I actually believe
it's a little less, and I estimated 250K-300K in my original "Goodbye VZW"
post).
So we get ignored. Visit that link for details - it's a link to a post I
made when I finally dumped Verizon Wireless for Sprint PCS in June of 2004.
VZW coverage is mostly quite solid across SoCal (including most of the area
where I live), and I don't doubt the customer service/repair end of things
is MUCH better for you down in the San Gabriel Valley. It's just not the
same up here.
> I let it slide until Friday and called VZW and explained the problem,
> telling them that I could drive 3-5 miles in any direction and get a
> solid four-bar signal. The person who answered put me through to a
> technician, and I suggested to him that I try to make a call so that
> he could determine exactly what cell site I was using.
> I woke up Saturday morning to a solid four-bar signal and it's been
> fine ever since. The following Monday or Tuesday, someone from VZW
> called and said that there had indeed been a problem with the site.
Well, they didn't for me. I'm sure they would rather service an area with
millions of customers than ours, which is further away and harder to get to
and from. If the Cajon Pass is closed or there's an accident on the 15, or
there's tons of northbound traffic to Vegas on a Thursday or Friday, forget
about getting up here in a timely manner (although usually it's not that bad).
You'd think Victorville wouldn't be ignored, since Verizon (not VZW) employs
hundreds of people here. There's a huge Verizon 411 call center on La Paz,
and a big operations office on Mojave Drive, both right off the freeway...
(They're always looking for 411 operators to work in Victorville.)
Anyhow, go check out that link - http://stevesobol.com/goodbye_vzw/ - it'll
forward you to Google Groups. Let me know what you think after reading my
comments.
--
JustThe.net - Steve Sobol / sjsobol@JustThe.net / PGP: 0xE3AE35ED
Coming to you from Southern California's High Desert, where the
temperatures are as high as the gas prices! / 888.480.4NET (4638)
"Life's like an hourglass glued to the table" --Anna Nalick, "Breathe"
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