Archived from groups: comp.sys.ibm.pc.hardware.chips (
More info?)
On 17 Jan 2005 22:44:01 -0800, bigriff@ureach.com wrote:
>Make sure you read the small print at newegg. I think for cpu their is
>a hidden clause of no refund after one week. They also tell you after
>you buy that they charge a 15% restocking fee on ALL (even defects) and
>their RMA is supposed to take 2-3 days upon receipt. I'm on day 25 and
>counting It seems newegg has great reviews from 7 or 8 out of 10
>transactions, but thats not really good enough for someone with their
>volume of sales. I was unfortunate enough to hit that apparent 20% that
>falls through the crack- or mile wide cavern if you actually have to
>deal with them. They sold me bad RAM! and their RMA system doesn't
>work. No answer to emails! They finally promised a full refund "Please
>allow 2-3 days for the credit to process" but a week later = NOTHING! I
>called again and they said they didn't even receive my return? And
>never would have sent a refund email if they didn't. Two separate
>customer service people agreed to reply to me and asked me to send them
>a copy, but two days later still NOTHING! How long should I wait? At
>this point I can't even get any where near even. I'm out $40 for the
>garbage ram, 5 for the original shipping, another 5 for the return
>shipping and the thrill of waiting-waiting-waiting then being called a
>liar! newegg.com keep my money, I don't want it any more. Congrats on
>pulling one over on me! Buyers should take notice of this: Newegg asks
>customers for testamonials on their website. They then restrict
>submissions to only positive testomonials as a means to put buyers at
>ease and feeling secure. This screams "Don't shop here" if a company
>asks for and then restricts input in this manner there must be a reason
>and I know what it is at newegg. Oh and don't forget the small print
>percent restocking fee on all returns.. HAA HA ha. If you order
>something and get garbage, the best you can do is risk geting another
>piece of garbage and lose the shipping cost BOTH ways over and over or
>play it safe and go for the BS 15% guaranteed loss! (thats over and
>above the shipping fee you already lost) GREAT DEAL!
Your story sounds a bit muddled to me - not clear what you want: refund?...
exchange?... something that works?... what? Others have reported OK
dealings with them but there'll always be a few which fall through the
cracks... and I'm sure they *do* have to deal with customer inflicted
damage: "me?... overclock?... never!". Dunno when you got upset about
this, nor what it is that's "garbage" about your RAM, but it pays to be
ultra-courteous when seeking RMAs. Fortunately I've not had to deal with
their returns dept. yet but I always dread having to deal with that for any
on-line e-tailer.
--
Rgds, George Macdonald