Don't Bother Me, Bother Tech Support.

Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

is this all you do with your life? bait gateway reps and post it in here?
this rep put up with your tech questions much longer than i would have. now
allow me to blow you off as well... please, don't bother us, bother
somebody else!


"Cal Cerise" <calcerise@hotmail.com> wrote in message
news:a08e01d0.0408181421.1d274b59@posting.google.com...
> <They Don't Know Either But You're Out of My Hair.>
>
> 20:37 New party ('Pat Newcomb') has joined the session
> 20:37 You have been placed in queue. An advisor will join soon to
> assist you. When you choose to finish your chat, please use the EXIT
> CHAT button on your right.
> 20:37 New party ('Matt') has joined the session
> 20:37 Matt> Welcome to Gateway.com. My name is Matt and I will be your
> E-Sales Executive today. Can I get your phone number before we get
> started?
> 20:38 Pat Newcomb> Didn't I put that in?
> 20:39 Matt> sorry did not see it
> 20:39 Matt> Thanks! How are you today? What can I do for you?
> 20:39 Pat Newcomb> i have a question
> 20:39 Pat Newcomb> on the M275,
> 20:40 Pat Newcomb> what chipset does it run?
> 20:40 Matt> Intel® Pentium® M Processor 715 (1.5GHz)
> 20:41 Pat Newcomb> what's the video chipset?
> 20:41 Matt> Intel® 855GME Chipset is the processor
> 20:41 Matt> it has an intel 64mb integrated video
> 20:41 Pat Newcomb> Is the 855 used in any of your other notebooks?
> 20:42 Matt> no i believe the 275 is the only one
> 20:43 Pat Newcomb> do you have a link to intel on this?
> 20:43 Matt> what link were you looking for?
> 20:44 Pat Newcomb> i found it
> 20:44 Pat Newcomb> http://www.intel.com/design/chipsets/mobile/855GME.htm
> 20:46 Matt> oh ok
> 20:46 Matt> At Gateway, we customize a solution to fit your needs. We
> feature award winning Pcs, great support and service, and the #1
> plasma TV in the industry. In order to best customize a solution to
> fit your needs may I ask you a few questions?
> 20:48 Pat Newcomb> what do you want to know?
> 20:48 Matt> why were you needing to know the chipset
> 20:48 Matt> what are you going to be using the PC for
> 20:49 Pat Newcomb> we need a display and embedded cpu for controlling
> a NC mill
> 20:50 Matt> ok were you wanting the hand writing recognition as well?
> 20:50 Pat Newcomb> not really
> 20:50 Matt> ok then what drew you to the 275 model?
> 20:51 Pat Newcomb> we can use it as a touch screen for menu selection
> 20:51 Pat Newcomb> it does not appear to be a ruggedized product
> 20:51 Matt> oh ok i see i also found the 320 has the Intel® 855PM
> System Chipset (
> 20:51 Pat Newcomb> but we can probably put it in plastic
> 20:52 Matt> how many did you need
> 20:52 Pat Newcomb> we are converting an old NC Cincinnati 3 axis mill
> 20:52 Pat Newcomb> probably one
> 20:53 Matt> oh ok were you needing any particular software for it
> 20:53 Pat Newcomb> i looked up the chipset for that reason
> 20:53 Pat Newcomb> intel has a pdf but it's colossal
> 20:54 Matt> oh i see
> 20:54 Matt> i do not know enough about your application to really
> recommend one chip set over another
> 20:54 Pat Newcomb>
ftp://download.intel.com/design/chipsets/datashts/25261...
> 20:55 Pat Newcomb> it appears to have unified memory architecture
> 20:55 Pat Newcomb> that means video shares system ram
> 20:56 Matt> right it does not have its own dedicated memory for video
> 20:56 Pat Newcomb> that may or may not be an issue
> 20:57 Pat Newcomb> are there XFree86 drivers for this thing?
> 20:58 Matt> im not familiar with that
> 20:58 Matt> you may want to call tech at 1-800-846-2301 with these
> types of technical questions
> 20:58 Pat Newcomb> XFree86 is the GPLed X Windowing system most intel
> versions of un*x use
> 20:59 Pat Newcomb> i tried that,
> 20:59 Matt> what did they say
> 20:59 Pat Newcomb> they apparently have english as a fifth language
> 20:59 Pat Newcomb> couldn't decipher it
> 21:00 Matt> you must have called at a busy time, some of our overflow
> is outsourced but most of it is here in the US
> 21:00 Pat Newcomb> the first guy I had to hang up on, as he was
> totally unintelligable,
> 21:00 Pat Newcomb> the second was better,
> 21:01 Pat Newcomb> but he was a divinity major, not a computer guy
> 21:01 Pat Newcomb> he could tell you why Luther threw out the
> Assumption but was a little weak on video issues
> 21:02 Matt> well to be honest most of what you are saying is over my
> head and i have been selling computers for over 5 years now
> 21:02 Matt> so tech will be your best bet
> 21:02 Pat Newcomb> ok
> 21:02 Pat Newcomb> a simpler question,
> 21:03 Pat Newcomb> are there linux or freebsd drivers?
> 21:03 Matt> we dont deal with linux at all
> 21:04 Pat Newcomb> ironically, that's all they use in india...:-)
> 21:04 Matt> well im in Kansas city so a little far from India
> 21:04 Pat Newcomb> there's no way i would trust a $700 broach cutter
> to a tool path controlled by any code written in seattle
> 21:05 Matt> ok well the rest of the world does so im not sure what to
> tell you
> 21:05 Pat Newcomb> probably ok for typing and watching ron jeremy on
> cd and stuff,
> 21:06 Matt> are you talking about Linux?
> 21:06 Pat Newcomb> but no one, or very few, run machine tools
> 21:06 Pat Newcomb> on windows
> 21:06 Matt> oh i see
> 21:06 Pat Newcomb> have you seen home shop machinist magazine?
> 21:06 Matt> no i have not
> 21:06 Pat Newcomb> they have lots of NC and manual conversion stuff
> 21:07 Matt> oh ok
> 21:07 Pat Newcomb> the little bench lathes, Sherlines etc. will be
> Windows controlled,
> 21:07 Pat Newcomb> but, they have mechanical limit stops
> 21:07 Matt> ive never sold a computer for that sort of application so
> i really dont know anything about it
> 21:07 Pat Newcomb> and you are looking at a few bucks if you run a
> ball mill into a chuck or whatever
> 21:08 Pat Newcomb> we are milling gilmer belt sprockets and the
> trunnions
> 21:08 Pat Newcomb> for a belt reduction drive
> 21:08 Pat Newcomb> the cutter is $700
> 21:26 Pat Newcomb> hello
> 21:27 Pat Newcomb> is anyone there??
> 21:28 Pat Newcomb> must have went to ask the tech guys...
> 21:32 Matt> sorry Pat but i really do think you are over my head on
> this, your best bet is going to be calling tech support again
> 21:32 Pat Newcomb> ok
> 21:32 Matt> no one here really knows what to tell you
> 21:32 Pat Newcomb> let me do some research
> 21:32 Matt> ok
> 21:32 Matt> have a good night
> 21:33 Matt> thanks for coming to gateway.com
> 21:33 Matt> bye
> 21:33 Party ('Matt') has left the session
> 21:33 Attention! Agent left this chat room. It will be closed soon.