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Fix It Yourself

Last response: in Computer Brands
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January 10, 2005 11:05:49 PM

Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

This one is priceless.

My brand new 7200XL is having network card problems.

I log on to Gateway tech support and start an exchange of emails to try and
resolve the problem. The exchange goes like this:

Me:
My Marvell Yukon card is not being recognized by Windows XP after a cold
boot. If I restart Windows XP the card is recognized and everything works
fine.

Gateway:
Download and reinstall the driver.

Me:
Tried that. It did not work.

Gateway:
Uninstall Windows XP SP2 and reload the driver.

Me:
Did that. Still does not solve the problem.

Gateway:
Take the card out and reinstall it.

Me:
I would if it was not integrated into the motherboard.

Gateway:
Check your BIOS and make sure the network card is enabled.
Also, check to see whether there are any duplicate entries in Device
Manager.

Me:
I have already looked at all the obvious potential problem areas.
Besides, I said that Windows does recognize the card after a second boot.

Gateway:
Download and reinstall the driver.

Me:
Didn't we already go there.

Gateway:
Go to the My System Information section of the Gateway Web Site.
For specific system information please enter your computer serial number
and click Go. If you do not know the serial number, click "Look up my
serial number for me." The next page has links to Frequently Asked
Questions (FAQ's) along with the latest support documents and user
guides. You can also view our library of step-by-step and video
self-help tutorials, and quickly find the solution to common problems.


So, if I interpret the last message correctly it reads "FIX IT YOURSELF"

More about : fix

Anonymous
January 11, 2005 11:54:26 AM

Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

That is exactly what it means. My suggestion is that you turn it off in
the bios, buy a network card from a well known company and forget that a
company named Gateway exists.

Fireclown



Robert wrote:

> This one is priceless.
>
> My brand new 7200XL is having network card problems.
>
> I log on to Gateway tech support and start an exchange of emails to try and
> resolve the problem. The exchange goes like this:
>
> Me:
> My Marvell Yukon card is not being recognized by Windows XP after a cold
> boot. If I restart Windows XP the card is recognized and everything works
> fine.
>
> Gateway:
> Download and reinstall the driver.
>
> Me:
> Tried that. It did not work.
>
> Gateway:
> Uninstall Windows XP SP2 and reload the driver.
>
> Me:
> Did that. Still does not solve the problem.
>
> Gateway:
> Take the card out and reinstall it.
>
> Me:
> I would if it was not integrated into the motherboard.
>
> Gateway:
> Check your BIOS and make sure the network card is enabled.
> Also, check to see whether there are any duplicate entries in Device
> Manager.
>
> Me:
> I have already looked at all the obvious potential problem areas.
> Besides, I said that Windows does recognize the card after a second boot.
>
> Gateway:
> Download and reinstall the driver.
>
> Me:
> Didn't we already go there.
>
> Gateway:
> Go to the My System Information section of the Gateway Web Site.
> For specific system information please enter your computer serial number
> and click Go. If you do not know the serial number, click "Look up my
> serial number for me." The next page has links to Frequently Asked
> Questions (FAQ's) along with the latest support documents and user
> guides. You can also view our library of step-by-step and video
> self-help tutorials, and quickly find the solution to common problems.
>
>
> So, if I interpret the last message correctly it reads "FIX IT YOURSELF"
>
>
Anonymous
January 11, 2005 5:22:24 PM

Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

Well, since the machine is brand new, it is still under warranty, right? Return
it for a refund and buy another brand. What in hell is a Marvell Yukon, anyway?
Has some company moved its board design and manufacturing to Outer Mongolia?
Intel and Broadcom seem to be the network interface chips of choice these days.
3COM is essentially out of the Ethernet card and chip business, having moved on
to pricier products. Hey, even cheapie Netgear and D-Link cards work OK. But a
Marvell Yukon????

.... Ben Myers

On Mon, 10 Jan 2005 20:05:49 -0800, "Robert" <rldearmond@adelphia.net> wrote:

>This one is priceless.
>
>My brand new 7200XL is having network card problems.
>
>I log on to Gateway tech support and start an exchange of emails to try and
>resolve the problem. The exchange goes like this:
>
>Me:
>My Marvell Yukon card is not being recognized by Windows XP after a cold
>boot. If I restart Windows XP the card is recognized and everything works
>fine.
>
>Gateway:
>Download and reinstall the driver.
>
>Me:
>Tried that. It did not work.
>
>Gateway:
>Uninstall Windows XP SP2 and reload the driver.
>
>Me:
>Did that. Still does not solve the problem.
>
>Gateway:
>Take the card out and reinstall it.
>
>Me:
>I would if it was not integrated into the motherboard.
>
>Gateway:
>Check your BIOS and make sure the network card is enabled.
>Also, check to see whether there are any duplicate entries in Device
>Manager.
>
>Me:
>I have already looked at all the obvious potential problem areas.
>Besides, I said that Windows does recognize the card after a second boot.
>
>Gateway:
>Download and reinstall the driver.
>
>Me:
>Didn't we already go there.
>
>Gateway:
>Go to the My System Information section of the Gateway Web Site.
>For specific system information please enter your computer serial number
>and click Go. If you do not know the serial number, click "Look up my
>serial number for me." The next page has links to Frequently Asked
>Questions (FAQ's) along with the latest support documents and user
>guides. You can also view our library of step-by-step and video
>self-help tutorials, and quickly find the solution to common problems.
>
>
>So, if I interpret the last message correctly it reads "FIX IT YOURSELF"
>
>
Related resources
Anonymous
January 27, 2005 1:41:50 PM

Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

Download and reinstall the driver.........
Anonymous
January 27, 2005 2:57:05 PM

Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

:-) :-) ;-)) ;-)))).............
Anonymous
January 27, 2005 5:39:39 PM

Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

Robert Wrote:
> This one is priceless.
>
> My brand new 7200XL is having network card problems.
>
> I log on to Gateway tech support and start an exchange of emails to try
> and
> resolve the problem. The exchange goes like this:
>
> Me:
> My Marvell Yukon card is not being recognized by Windows XP after a
> cold
> boot. If I restart Windows XP the card is recognized and everything
> works
> fine.
>
> Gateway:
> Download and reinstall the driver.
>
> Me:
> Tried that. It did not work.
>
> Gateway:
> Uninstall Windows XP SP2 and reload the driver.
>
> Me:
> Did that. Still does not solve the problem.
>
> Gateway:
> Take the card out and reinstall it.
>
> Me:
> I would if it was not integrated into the motherboard.
>
> Gateway:
> Check your BIOS and make sure the network card is enabled.
> Also, check to see whether there are any duplicate entries in Device
> Manager.
>
> Me:
> I have already looked at all the obvious potential problem areas.
> Besides, I said that Windows does recognize the card after a second
> boot.
>
> Gateway:
> Download and reinstall the driver.
>
> Me:
> Didn't we already go there.
>
> Gateway:
> Go to the My System Information section of the Gateway Web Site.
> For specific system information please enter your computer serial
> number
> and click Go. If you do not know the serial number, click "Look up my
> serial number for me." The next page has links to Frequently Asked
> Questions (FAQ's) along with the latest support documents and user
> guides. You can also view our library of step-by-step and video
> self-help tutorials, and quickly find the solution to common problems.
>
>
> So, if I interpret the last message correctly it reads "FIX IT
> YOURSELF"

I just purchased a 7200XL and I am experiencing the SAME problem. On
cold start no ethernet, restart it works fine. I am glad I am not the
only one. I have done the same tech support as you with the same
results, they are no help.
I think it may be a driver problem, not a hardware issue. Have you
tried to update the drivers from ATI or Creative yet? It will not
install drivers from the card manufacturer.
The drivers for the ATI Video card are outdated, and when you go to
ATIs website, download the newest version of Catayst it will not
install.
The audio card- Audigy 2 ZS -is another problem. My computer did not
have any of the creative software that enhances the cards capabilities.
I treid to update from Creatives website with no luck, every time I
tried to install the software it said the Audigy 2 ZS could not be
found.
So I uninstalled the Audigy 2 ZS, then reinstalled the card trying to
use the install disk from Creative (I had to call and order it from
Creative since Gateway didn't supply it). It only would install
limited portions of the software and it would not install the Creative
drivers, error message: could not find Audugy 2ZS hardware.
Then, I went to Gateways website, looked up the drivers from them,
downloaded them and installed them no problem.
I think Gateway has some driver lock preventing you from installing any
driver that is not from them. This is a problem, especially down the
road. Has anyone experienced this problem.
I am going to try this tonight:
1) Wipe the hard drive
2)Install XP Prof, NOT using any oth the Gateway Software.
3)Reinstalling the correct drivers
I'll let you know if this works.


--
Quicker6
Anonymous
March 28, 2005 9:13:32 AM

Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)

First of all, I USED to have exactly the same problem. It drove me
nuts.

For information on Marvel Yukon, see
http://www.rednova.com/news/display/?id=84321

It's a reliable and quality manufacturer.

But what *I* found was the following. On my 7200 X, when I booted
there was no sound - I had opted for the Soundblaster Audigy card,
instead of the integrated sound. This was driving me nuts. When I
opened the case, to check the card seating, it wasn't seated properly
- in fact it looked like the new BTX MOBO didn't butt up against the
case properly, requiring gateway to bend the metal part that shows
through the back of the computer for external access.

So I was able to reseat the card, and got sound. But then the Hardware
Wizard just flaked out and wouldn't let me install any hardware -long
story.

The long and short of it is, that after Tech Support sent me a new
sound card, and I was able to insert it without bending it as they
had done, all of a sudden, my Marvell Yukon was recognized every time
I soft boot or cold boot.

Maybe coincidence, but might be worth looking into ...
!