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Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)
Well, my fun continues with my eMachines combo drive. After 5 chat
sessions that led to hours of various steps, including using the restore
disk (to no avail, but much software reinstallation!), I finally
convinced them to send me a new drive. I installed it, and everything
initially worked great.
However...this afternoon I went to install some software off a CD and
the drive was completely useless. Although it read the disk (light
blinked, etc.), whatever it was doing didn't make it to the computer.
Checking around revealed the drive is not showing up under My Computer,
nor does it (or any CD/DVD listing) show up in Device Manager. In
addition, a Secondary IDE Channel does not appear under IDE ATA/ATAPI
controllers in Device Manager. In the BIOS, both IDE channels are
enabled, but only the hard drive in the master position on the primary
channel is detected, the 3 other channels are blank.
I emailed eMachines support, who said to go into safe mode and remove
the CD/DVD in Device Manager. I went ahead and did it (although I had
told them what I shared above), but even in safe mode and hidden view
off, there was no CD/DVD drive present to remove.
Any suggestions on what to do next? Thanks, John Hale
Well, my fun continues with my eMachines combo drive. After 5 chat
sessions that led to hours of various steps, including using the restore
disk (to no avail, but much software reinstallation!), I finally
convinced them to send me a new drive. I installed it, and everything
initially worked great.
However...this afternoon I went to install some software off a CD and
the drive was completely useless. Although it read the disk (light
blinked, etc.), whatever it was doing didn't make it to the computer.
Checking around revealed the drive is not showing up under My Computer,
nor does it (or any CD/DVD listing) show up in Device Manager. In
addition, a Secondary IDE Channel does not appear under IDE ATA/ATAPI
controllers in Device Manager. In the BIOS, both IDE channels are
enabled, but only the hard drive in the master position on the primary
channel is detected, the 3 other channels are blank.
I emailed eMachines support, who said to go into safe mode and remove
the CD/DVD in Device Manager. I went ahead and did it (although I had
told them what I shared above), but even in safe mode and hidden view
off, there was no CD/DVD drive present to remove.
Any suggestions on what to do next? Thanks, John Hale