Windows 7 laptop won't connect to internet

My son's laptop connects to the router but not the internet. He has tried both wirelessly and hardwiring. He just returned from Perth, Australia where the internet was working. We can't figure out how to get him on the internet.
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  1. Hi wendymineau.

    Check if your son's laptop has the proper driver for both wireless and wired network.

    You can check it in a easy way, go to my pc, right click and select properties. In the new window, look for the options "Device manager" and if you see some yellow mark, is a driver problem.
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