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Security Center - Strange Behaviour

Last response: in Windows XP
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Anonymous
a b 8 Security
February 3, 2005 8:05:02 PM

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

I was using my XP SP2 fine until about a week ago, since then i got the
following problem:

* When i start my PC, the security center pops up a warning saying that no
AV soft is installed.

* If i stop and restart the Security Center service the AV is recognized
(once the system was started)

* This is not an AV problem because i am using the latest version of NOD32
AV (i also tried with F-prot and Norton AV getting the same results)

* I´ve tried re-installing SP2 with no luck.

Please if you could help me i would very gratefull.

Thanks in advance
February 3, 2005 8:39:59 PM

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

Tangalanga wrote:

> I was using my XP SP2 fine until about a week ago, since then i got
> the following problem:
>
> * When i start my PC, the security center pops up a warning saying
> that no AV soft is installed.
>
> * If i stop and restart the Security Center service the AV is
> recognized (once the system was started)
>
> * This is not an AV problem because i am using the latest version of
> NOD32 AV (i also tried with F-prot and Norton AV getting the same
> results)
>
> * I´ve tried re-installing SP2 with no luck.

As long as you know that your NOD32 is current and the virus definitions
are up-to-date, it doesn't matter what Security Center says. Open the
Security Center applet in Control Panel and on the left side click,
"change how Security Center alerts me". Uncheck the alerts for
antivirus. Obviously, SC has a problem understanding NOD32's status.
This isn't important; what is important is that you keep NOD32 current
and updated and NOD32 will let you know if you need to renew its
subscription.

Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
Anonymous
a b 8 Security
February 3, 2005 8:55:06 PM

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

Malke:

First of all thanks for the reply.

About your "solution", let me tell you that if i do that (your
recomendation) i am losing the AV warning when new virus definitions files
are available for download.

I understand that your recommendation was directly to "turn off" the AV
recognition of WinXP´s security center.

I wish that i could get a solution to get my system like it was before this
error.

I don´t want to reach a format-and-reinstall everything instance.

Regards

"Malke" wrote:

> Tangalanga wrote:
>
> > I was using my XP SP2 fine until about a week ago, since then i got
> > the following problem:
> >
> > * When i start my PC, the security center pops up a warning saying
> > that no AV soft is installed.
> >
> > * If i stop and restart the Security Center service the AV is
> > recognized (once the system was started)
> >
> > * This is not an AV problem because i am using the latest version of
> > NOD32 AV (i also tried with F-prot and Norton AV getting the same
> > results)
> >
> > * I´ve tried re-installing SP2 with no luck.
>
> As long as you know that your NOD32 is current and the virus definitions
> are up-to-date, it doesn't matter what Security Center says. Open the
> Security Center applet in Control Panel and on the left side click,
> "change how Security Center alerts me". Uncheck the alerts for
> antivirus. Obviously, SC has a problem understanding NOD32's status.
> This isn't important; what is important is that you keep NOD32 current
> and updated and NOD32 will let you know if you need to renew its
> subscription.
>
> Malke
> --
> MS MVP - Windows Shell/User
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
>
February 4, 2005 9:36:05 AM

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

Tangalanga wrote:

> Malke:
>
> First of all thanks for the reply.
>
> About your "solution", let me tell you that if i do that (your
> recomendation) i am losing the AV warning when new virus definitions
> files are available for download.
>
> I understand that your recommendation was directly to "turn off" the
> AV recognition of WinXP´s security center.
>
> I wish that i could get a solution to get my system like it was before
> this error.
>
> I don´t want to reach a format-and-reinstall everything instance.
>

The warning about virus definitions files being out of date should come
from NOD32, not Windows. The only reason for the Security Center at all
is to alert Windows users when they don't have current protection in
place as so many home users don't. SP2 also turns on Automatic Updates
and the Security Center gives an alert if AU is not on. This is
supposed to help protect the computer user from him/herself.

If you aren't getting a notice from NOD32 about new virus definitions or
product upgrades being available, the issue is with NOD32 and not
Windows. Again, this has nothing to do with any function built into
Windows. Reinstalling Windows will not solve the issue at all and is
certainly not a valid troubleshooting step. Check with NOD32 tech
support for problems with their program. There is always the
possibility that you have picked up a virus not covered by its
definitions and which has broken NOD32. To ensure that your computer is
clean, try scanning with TrendMicro's Sysclean first:

TrendMicro's Sysclean is an extensive antivirus tool which has the
advantage of not needing to be installed. It requires two parts - the
scanning engine and the virus pattern files.

1. Create a new folder on your Desktop or the C: drive named something
useful like "Sysclean".
2. Go here and download the two parts of the program to that folder:

http://www.trendmicro.com/download/dcs.asp - Sysclean
http://www.trendmicro.com/download/pattern.asp - virus pattern files

The pattern files will be zipped - extract them with your unzipper (like
WinZip) or if you have XP, you can just open the folder. You need to
put the extracted files in the Sysclean folder you made.

3. Restart your computer in Safe Mode. Get into Safe Mode by repeatedly
tapping the F8 key as the computer is starting up to get to the proper
menu.
4. Go to the Sysclean folder you made and double-click on sysclean.com.
Start the scan. After the scan is finished, look at the log. You may
need to make a note of where any viruses were found if they were not
able to be removed so you can manually delete them.

If Sysclean picks up any malware, repair or uninstall/reinstall NOD32
with the most current version, using updated virus definitions, and do
a thorough scan in Safe Mode.

HTH,

Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
!