Homepage wont stay

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

When i make msn my homepage it wont stay.I got a home page callled blank user
or user blank something like tha.please help
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More about homepage wont stay
  1. Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

    CHEWIE wrote:

    > When i make msn my homepage it wont stay.I got a home page callled
    > blank user or user blank something like tha.please help

    You have malware on your computer which has hijacked your home page.
    Follow these malware removal steps, doing everything with updated tools
    in Safe Mode:

    First delete all Temporary and Temporary Internet Files. Then:

    1) Scan in Safe Mode with current version (not earlier than 2004)
    antivirus using updated definitions.

    Before you remove malware, get LSPFix or WinSockFix for XP - see links

    2) Remove spyware with Spybot Search & Destroy and Ad-aware. These
    programs are free, so use them both since they complement each other.
    There is a new version of CWShredder from Intermute. I would not
    install the other Intermute programs, however. Alternately, there are
    CoolWebSearch malware removal steps at SilentRunners.

    Be sure to update these programs before running, and it is a good idea
    to do virus/spyware scans in Safe Mode. Make sure you are able to see
    all hidden files and extensions (View tab in Folder Options).

    If the malware remains even after you used Ad-aware and Spybot, you can
    scan with HijackThis. HijackThis is an excellent tool to discover and
    disable hijackers, but it requires expert skill. See below for
    HijackThis links, including sites where you can post your HJT logs. A
    combination of HijackThis and About:Buster works well in removing the
    About:Blank homepage hijacker. Again, this is an expert tool and
    novices should get help with it.

    3) If you are running Windows ME or XP, you should disable/enable System
    Restore after the system is clean because malware will be in the
    Restore Points. With ME, you must disable System Restore completely.
    With XP, you can delete all but the most recent (presumably clean)
    System Restore point from the More Options section of Disk Cleanup

    4) Make sure you've visited Windows Update and applied all security
    patches. Do not install driver updates from Windows Update.

    5) Run a firewall.

    Links to help with malware:

    http://www.safer-networking.org - Spybot Search & Destroy
    http://www.lavasoftusa.com - Ad-aware
    http://www.tomcoyote.com/hjt/ - HijackThis
    http://www.silentrunners.org/sr_cwsremoval.html. - SilentRunners
    http://www.cexx.org/lspfix.htm - Repair Winsock 2 settings after
    removing spyware
    http://www.spychecker.com/program/winsockxpfix.html - WinsockXPFix.exe

    http://www.aumha.org/a/hjttutor.htm - HijackThis tutorial by Jim
    http://aumha.net - forums
    http://spywarewarrior.com/viewforum.php?f=5 - Spyware Warrior HijackThis

    http://aumha.net - look under "Security" for various forums
    http://www.aumha.org/a/parasite.htm - The Parasite Fight

    MS MVP - Windows Shell/User
    In Memoriam - MVP Alex Nichol
    The world is diminished without him.
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