Problems with Trend Sysclean and Housecall

[Guest]

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

I noticed my system slowing down recently. I have NAV & Firewall, Adaware and
the betaversion of MS anti spyware all of which are kept up to date and none
of which indicated any virus problems.
As a further check I tried running Trend Sysclean. I downloaded Sysclean and
the latest pattern files but when I tried to run the .bat file I got a bloack
DOS type screen with the message “Sysclean\pattern.txt not opened for READ,
error code [0].� In attempting to close the DOS type window it restarted my
computer.
I then tried to run Trend Housecall on line checker. It gets past the first
page indicating the all is OK but when I click to proceed it goes to the
second page and hangs. In the bar at the bottom of IE it says “Applet
HCClient notinited� and in a grey box in the middle of the page it says
“Control exception: Access denied (java.util.PropertyPermis……… the rest can’t
be seen.
Sometimes when I start up I get the "New hardware Found" dialogue for no
apparant reason.
I have plenty of disk space and regularly defrag and do a general clean-up.
My WinXP is also fully up to date.
Has anybody else had such a problem?
Any help would be appreciated.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

> As a further check I tried running Trend Sysclean. I downloaded Sysclean and
> the latest pattern files but when I tried to run the .bat file

Run sysclean.com, there is no .bat file. Are you unzipping the pattern
file to the Sysclean folder ?

>> Sometimes when I start up I get the "New hardware Found" dialogue for no
>> apparant reason.

What hardware is the system finding on startup ?

MowGreen [MVP 2004-2005]

==============
*-343-* FDNY
Never Forgotten
===============

Peebs wrote:

> I noticed my system slowing down recently. I have NAV & Firewall, Adaware and
> the betaversion of MS anti spyware all of which are kept up to date and none
> of which indicated any virus problems.
> As a further check I tried running Trend Sysclean. I downloaded Sysclean and
> the latest pattern files but when I tried to run the .bat file I got a bloack
> DOS type screen with the message "Sysclean\pattern.txt not opened for READ,
> error code [0].� In attempting to close the DOS type window it restarted my
> computer.
> I then tried to run Trend Housecall on line checker. It gets past the first
> page indicating the all is OK but when I click to proceed it goes to the
> second page and hangs. In the bar at the bottom of IE it says "Applet
> HCClient notinited� and in a grey box in the middle of the page it says
> "Control exception: Access denied (java.util.PropertyPermis……… the rest can't
> be seen.
> Sometimes when I start up I get the "New hardware Found" dialogue for no
> apparant reason.
> I have plenty of disk space and regularly defrag and do a general clean-up.
> My WinXP is also fully up to date.
> Has anybody else had such a problem?
> Any help would be appreciated.
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

thanks for your response.
<<Run sysclean.com, there is no .bat file.>> There is a .bat file in my
Sysclean folder. I don't have a .com file. I just tried running SysClean
again from the Sysclean_FE link shortcut. Same error message and when i tried
to close the DOS type window i got a further message that Windows could not
close this window and my system re-started.

<<Are you unzipping the pattern file to the Sysclean folder ? >> Yes.

<<What hardware is the system finding on start>> The first time it had no
identity in the Found New Hardware dialogue box, the second time it found a
USB device. I had not changed the hardware set-up.

Having just moved from a village that has Broadband to one that is still on
dial-up, i had to get another analogue modem. I got a PeaBird V92 modem
(French make) but it was not signed for XP. This did give me stability
problems even after i downloaded their so called WinXP drivers. I finally dug
out mu old US Robotics 56K Messanger Modem which still works fine. The
stability problems - not always being able to dial beyond "Opening Port" -
have now disappeared but I feel that the spectre of the PeaBird modem still
lingers on.

It just seemed strange that I was having problems with TWO Trend progs -
Sysclean and Housecall.

Any light that you can throw on the subject will be appreciated.
Regards,




"MowGreen [MVP]" wrote:

> > As a further check I tried running Trend Sysclean. I downloaded Sysclean and
> > the latest pattern files but when I tried to run the .bat file
>
> Run sysclean.com, there is no .bat file. Run sysclean.com, there is no .bat file.>
> >> Sometimes when I start up I get the "New hardware Found" dialogue for no
> >> apparant reason.
>
> What hardware is the system finding on startup ?
>
> MowGreen [MVP 2004-2005]
>
> ==============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> Peebs wrote:
>
> > I noticed my system slowing down recently. I have NAV & Firewall, Adaware and
> > the betaversion of MS anti spyware all of which are kept up to date and none
> > of which indicated any virus problems.
> > As a further check I tried running Trend Sysclean. I downloaded Sysclean and
> > the latest pattern files but when I tried to run the .bat file I got a bloack
> > DOS type screen with the message “Sysclean\pattern.txt not opened for READ,
> > error code [0].� In attempting to close the DOS type window it restarted my
> > computer.
> > I then tried to run Trend Housecall on line checker. It gets past the first
> > page indicating the all is OK but when I click to proceed it goes to the
> > second page and hangs. In the bar at the bottom of IE it says “Applet
> > HCClient notinited� and in a grey box in the middle of the page it says
> > “Control exception: Access denied (java.util.PropertyPermis……… the rest can’t
> > be seen.
> > Sometimes when I start up I get the "New hardware Found" dialogue for no
> > apparant reason.
> > I have plenty of disk space and regularly defrag and do a general clean-up.
> > My WinXP is also fully up to date.
> > Has anybody else had such a problem?
> > Any help would be appreciated.
> >
>

 

[Malke]

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

Peebs wrote:

> thanks for your response.
> <<Run sysclean.com, there is no .bat file.>> There is a .bat file in
> my Sysclean folder. I don't have a .com file. I just tried running
> SysClean again from the Sysclean_FE link shortcut. Same error message
> and when i tried to close the DOS type window i got a further message
> that Windows could not close this window and my system re-started.
>
> <<Are you unzipping the pattern file to the Sysclean folder ? >> Yes.
>
> <<What hardware is the system finding on start>> The first time it had
> no identity in the Found New Hardware dialogue box, the second time it
> found a USB device. I had not changed the hardware set-up.
>
> Having just moved from a village that has Broadband to one that is
> still on dial-up, i had to get another analogue modem. I got a PeaBird
> V92 modem (French make) but it was not signed for XP. This did give me
> stability problems even after i downloaded their so called WinXP
> drivers. I finally dug out mu old US Robotics 56K Messanger Modem
> which still works fine. The stability problems - not always being able
> to dial beyond "Opening Port" - have now disappeared but I feel that
> the spectre of the PeaBird modem still lingers on.
>
> It just seemed strange that I was having problems with TWO Trend progs
> - Sysclean and Housecall.

If there is no sysclean.com in your folder, you didn't get Sysclean
properly. Here are the Sysclean instructions again. For a more
automated method of getting Sysclean and the pattern files, you can use
Dave Lipman's Sysclean_FE from:
http://www.ik-cs.com/got-a-virus.htm

1. Create a new folder on your Desktop or the C: drive named something
useful like "Sysclean".
2. Go here and download the two parts of the program to that folder:

http://www.trendmicro.com/download/dcs.asp - Sysclean
http://www.trendmicro.com/download/pattern.asp - virus pattern files

The pattern files will be zipped - extract them with your unzipper (like
WinZip) or if you have XP, you can just open the folder. You need to
put the extracted files in the Sysclean folder you made.

3. Restart your computer in Safe Mode. Get into Safe Mode by repeatedly
tapping the F8 key as the computer is starting up to get to the proper
menu.
4. Go to the Sysclean folder you made and double-click on sysclean.com.
Start the scan. After the scan is finished, look at the log. You may
need to make a note of where any viruses were found if they were not
able to be removed so you can manually delete them.

Malke
--
MS MVP - Windows Shell/User
www.elephantboycomputers.com
In Memoriam - MVP Alex Nichol
The world is diminished without him.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

Hi Malke,
that is EXACTLY what I did, TWICE. (I got the info from your response to
another thread) but I will try again. Is there any significance to the fact
that I am also having problems with Housecall - another TRend product?
Since starting this thread I downloaded SpyBot SD which gave me a clear
scan. The only scanner that found anything other than the normal cookies that
Ad Aware finds was found by MS Antispy but although it says it found one item
it doesn't seem to tell you what it is. I must say that since then the system
has become a bit faster and a lot more stable. I just worry that I can't get
iether of the two Trend progs to work.


"Malke" wrote:

> Peebs wrote:
>
> > thanks for your response.
> > <<Run sysclean.com, there is no .bat file.>> There is a .bat file in
> > my Sysclean folder. I don't have a .com file. I just tried running
> > SysClean again from the Sysclean_FE link shortcut. Same error message
> > and when i tried to close the DOS type window i got a further message
> > that Windows could not close this window and my system re-started.
> >
> > <<Are you unzipping the pattern file to the Sysclean folder ? >> Yes.
> >
> > <<What hardware is the system finding on start>> The first time it had
> > no identity in the Found New Hardware dialogue box, the second time it
> > found a USB device. I had not changed the hardware set-up.
> >
> > Having just moved from a village that has Broadband to one that is
> > still on dial-up, i had to get another analogue modem. I got a PeaBird
> > V92 modem (French make) but it was not signed for XP. This did give me
> > stability problems even after i downloaded their so called WinXP
> > drivers. I finally dug out mu old US Robotics 56K Messanger Modem
> > which still works fine. The stability problems - not always being able
> > to dial beyond "Opening Port" - have now disappeared but I feel that
> > the spectre of the PeaBird modem still lingers on.
> >
> > It just seemed strange that I was having problems with TWO Trend progs
> > - Sysclean and Housecall.
>
> If there is no sysclean.com in your folder, you didn't get Sysclean
> properly. Here are the Sysclean instructions again. For a more
> automated method of getting Sysclean and the pattern files, you can use
> Dave Lipman's Sysclean_FE from:
> http://www.ik-cs.com/got-a-virus.htm
>
> 1. Create a new folder on your Desktop or the C: drive named something
> useful like "Sysclean".
> 2. Go here and download the two parts of the program to that folder:
>
> http://www.trendmicro.com/download/dcs.asp - Sysclean
> http://www.trendmicro.com/download/pattern.asp - virus pattern files
>
> The pattern files will be zipped - extract them with your unzipper (like
> WinZip) or if you have XP, you can just open the folder. You need to
> put the extracted files in the Sysclean folder you made.
>
> 3. Restart your computer in Safe Mode. Get into Safe Mode by repeatedly
> tapping the F8 key as the computer is starting up to get to the proper
> menu.
> 4. Go to the Sysclean folder you made and double-click on sysclean.com.
> Start the scan. After the scan is finished, look at the log. You may
> need to make a note of where any viruses were found if they were not
> able to be removed so you can manually delete them.
>
> Malke
> --
> MS MVP - Windows Shell/User
> www.elephantboycomputers.com
> In Memoriam - MVP Alex Nichol
> The world is diminished without him.
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

> The only scanner that found anything other than the normal cookies that
> Ad Aware finds was found by MS Antispy but although it says it found one item
> it doesn't seem to tell you what it is.

Where is the item located ? What type of item is it,i.e. an .exe file,
etc.? Click on the item that MSAS identified and then the plus sign next
to it. Now left click on the item and you should get more info.

MowGreen [MVP 2004-2005]

===============
*-343-* FDNY
Never Forgotten
===============


Peebs wrote:

> Hi Malke,
> that is EXACTLY what I did, TWICE. (I got the info from your response to
> another thread) but I will try again. Is there any significance to the fact
> that I am also having problems with Housecall - another TRend product?
> Since starting this thread I downloaded SpyBot SD which gave me a clear
> scan. The only scanner that found anything other than the normal cookies that
> Ad Aware finds was found by MS Antispy but although it says it found one item
> it doesn't seem to tell you what it is. I must say that since then the system
> has become a bit faster and a lot more stable. I just worry that I can't get
> iether of the two Trend progs to work.
>
>
> "Malke" wrote:
>
>
>>Peebs wrote:
>>
>>
>>>thanks for your response.
>>><<Run sysclean.com, there is no .bat file.>> There is a .bat file in
>>>my Sysclean folder. I don't have a .com file. I just tried running
>>>SysClean again from the Sysclean_FE link shortcut. Same error message
>>>and when i tried to close the DOS type window i got a further message
>>>that Windows could not close this window and my system re-started.
>>>
>>><<Are you unzipping the pattern file to the Sysclean folder ? >> Yes.
>>>
>>><<What hardware is the system finding on start>> The first time it had
>>>no identity in the Found New Hardware dialogue box, the second time it
>>>found a USB device. I had not changed the hardware set-up.
>>>
>>>Having just moved from a village that has Broadband to one that is
>>>still on dial-up, i had to get another analogue modem. I got a PeaBird
>>>V92 modem (French make) but it was not signed for XP. This did give me
>>>stability problems even after i downloaded their so called WinXP
>>>drivers. I finally dug out mu old US Robotics 56K Messanger Modem
>>>which still works fine. The stability problems - not always being able
>>>to dial beyond "Opening Port" - have now disappeared but I feel that
>>>the spectre of the PeaBird modem still lingers on.
>>>
>>>It just seemed strange that I was having problems with TWO Trend progs
>>>- Sysclean and Housecall.
>>
>>If there is no sysclean.com in your folder, you didn't get Sysclean
>>properly. Here are the Sysclean instructions again. For a more
>>automated method of getting Sysclean and the pattern files, you can use
>>Dave Lipman's Sysclean_FE from:
>>http://www.ik-cs.com/got-a-virus.htm
>>
>>1. Create a new folder on your Desktop or the C: drive named something
>>useful like "Sysclean".
>>2. Go here and download the two parts of the program to that folder:
>>
>>http://www.trendmicro.com/download/dcs.asp - Sysclean
>>http://www.trendmicro.com/download/pattern.asp - virus pattern files
>>
>>The pattern files will be zipped - extract them with your unzipper (like
>>WinZip) or if you have XP, you can just open the folder. You need to
>>put the extracted files in the Sysclean folder you made.
>>
>>3. Restart your computer in Safe Mode. Get into Safe Mode by repeatedly
>>tapping the F8 key as the computer is starting up to get to the proper
>>menu.
>>4. Go to the Sysclean folder you made and double-click on sysclean.com.
>>Start the scan. After the scan is finished, look at the log. You may
>>need to make a note of where any viruses were found if they were not
>>able to be removed so you can manually delete them.
>>
>>Malke
>>--
>>MS MVP - Windows Shell/User
>>www.elephantboycomputers.com
>>In Memoriam - MVP Alex Nichol
>>The world is diminished without him.
>>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

Hi,
The file that MSAS found on its first scan was D:\Documents and
Settings\Peter\Start Menu\Programs\Startup\PowerReg Scheduler.exe. It was
quarentined. What is PRS.exe?
Regards,



"MowGreen [MVP]" wrote:

> > The only scanner that found anything other than the normal cookies that
> > Ad Aware finds was found by MS Antispy but although it says it found one item
> > it doesn't seem to tell you what it is.
>
> Where is the item located ? What type of item is it,i.e. an .exe file,
> etc.? Click on the item that MSAS identified and then the plus sign next
> to it. Now left click on the item and you should get more info.
>
> MowGreen [MVP 2004-2005]
>
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Peebs wrote:
>
> > Hi Malke,
> > that is EXACTLY what I did, TWICE. (I got the info from your response to
> > another thread) but I will try again. Is there any significance to the fact
> > that I am also having problems with Housecall - another TRend product?
> > Since starting this thread I downloaded SpyBot SD which gave me a clear
> > scan. The only scanner that found anything other than the normal cookies that
> > Ad Aware finds was found by MS Antispy but although it says it found one item
> > it doesn't seem to tell you what it is. I must say that since then the system
> > has become a bit faster and a lot more stable. I just worry that I can't get
> > iether of the two Trend progs to work.
> >
> >
> > "Malke" wrote:
> >
> >
> >>Peebs wrote:
> >>
> >>
> >>>thanks for your response.
> >>><<Run sysclean.com, there is no .bat file.>> There is a .bat file in
> >>>my Sysclean folder. I don't have a .com file. I just tried running
> >>>SysClean again from the Sysclean_FE link shortcut. Same error message
> >>>and when i tried to close the DOS type window i got a further message
> >>>that Windows could not close this window and my system re-started.
> >>>
> >>><<Are you unzipping the pattern file to the Sysclean folder ? >> Yes.
> >>>
> >>><<What hardware is the system finding on start>> The first time it had
> >>>no identity in the Found New Hardware dialogue box, the second time it
> >>>found a USB device. I had not changed the hardware set-up.
> >>>
> >>>Having just moved from a village that has Broadband to one that is
> >>>still on dial-up, i had to get another analogue modem. I got a PeaBird
> >>>V92 modem (French make) but it was not signed for XP. This did give me
> >>>stability problems even after i downloaded their so called WinXP
> >>>drivers. I finally dug out mu old US Robotics 56K Messanger Modem
> >>>which still works fine. The stability problems - not always being able
> >>>to dial beyond "Opening Port" - have now disappeared but I feel that
> >>>the spectre of the PeaBird modem still lingers on.
> >>>
> >>>It just seemed strange that I was having problems with TWO Trend progs
> >>>- Sysclean and Housecall.
> >>
> >>If there is no sysclean.com in your folder, you didn't get Sysclean
> >>properly. Here are the Sysclean instructions again. For a more
> >>automated method of getting Sysclean and the pattern files, you can use
> >>Dave Lipman's Sysclean_FE from:
> >>http://www.ik-cs.com/got-a-virus.htm
> >>
> >>1. Create a new folder on your Desktop or the C: drive named something
> >>useful like "Sysclean".
> >>2. Go here and download the two parts of the program to that folder:
> >>
> >>http://www.trendmicro.com/download/dcs.asp - Sysclean
> >>http://www.trendmicro.com/download/pattern.asp - virus pattern files
> >>
> >>The pattern files will be zipped - extract them with your unzipper (like
> >>WinZip) or if you have XP, you can just open the folder. You need to
> >>put the extracted files in the Sysclean folder you made.
> >>
> >>3. Restart your computer in Safe Mode. Get into Safe Mode by repeatedly
> >>tapping the F8 key as the computer is starting up to get to the proper
> >>menu.
> >>4. Go to the Sysclean folder you made and double-click on sysclean.com.
> >>Start the scan. After the scan is finished, look at the log. You may
> >>need to make a note of where any viruses were found if they were not
> >>able to be removed so you can manually delete them.
> >>
> >>Malke
> >>--
> >>MS MVP - Windows Shell/User
> >>www.elephantboycomputers.com
> >>In Memoriam - MVP Alex Nichol
> >>The world is diminished without him.
> >>
>