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Archived from groups: alt.cellular.cingular (More info?)
Hi all,
I'm in the Upstate NY (WNY) market. Has anyone been having any
problems with the "mail" icon not extinguishing?
I'm a TDMA sub, using an older Nokia 5000 series with no VM on my
account. I use text messaging, and since approx two weeks ago, upon
receiving a text msg, I noticed that the "mail" icon (i.e., envelope
denoting msgs, either voice or text) remained on, despite the msg
having been read. Pwr cycling the phone in the first few days cleared
the icon. However, now it flashes and cannot be removed by pwr
cycling handset. The handset shows no unread msgs after reading them.
I never had a problem like this in three years w/ this phone.
Here's some additional info:
1.) in my market, I'm running on the Chicago SMSC, or at least it used
to, and it still does the Central timestamp---so I have no reason to
believe that it migrated to Atlanta's SMSC.
2.) I've been in touch with Customer Srvc. Basically, they went into
my account, deleted the text msg option, then re-instated it, in order
to try and clear it--to no avail.
3.) Since Nokia uses the same icon for both voice msgs and text msgs
(although it's noteworthy that it flashes--for some reason I thought
it stayed on steady before the probs.), then, it is possible that a VM
trigger to denote a deposited VM is causing it, but I think that's
rather remote. A new mailbox with my number would have to have been
created, in order to keep that flag in the HLR, so that's out of the
question. Remember, I don't have VM and never did on this number! I
verified that it has not inadvertently been placed back onto my
account.
4.) I never gave it much thought before, meaning: One might assume
that the text (*new*) msg icon indicating unread msgs would be handled
in the handset only--beyond the initial ack. In other words, once the
mobile acks the msg from the SMSC, it's basically gone (delivered).
One might further conclude then that it's the handset's responsibility
thereafter [to clear icon]. Now that it hasn't cleared, I'm really
not sure, since I never delved into the SMS protocol side that much.
I'm wondering if there might be a "return receipt" that the handset
sends when it's read, but I'm not sure. This would be different then
the acknowledgement I referred to earlier. Regardless, I'm still
trying to find out if this is merely a handset gone bad, or a network
issue?
So there you have it. I'd appreciate hearing anything from anyone
having similar problems. The CSR (611) said she wasn't aware of any
network issues related to the problem I described.
zeng
Hi all,
I'm in the Upstate NY (WNY) market. Has anyone been having any
problems with the "mail" icon not extinguishing?
I'm a TDMA sub, using an older Nokia 5000 series with no VM on my
account. I use text messaging, and since approx two weeks ago, upon
receiving a text msg, I noticed that the "mail" icon (i.e., envelope
denoting msgs, either voice or text) remained on, despite the msg
having been read. Pwr cycling the phone in the first few days cleared
the icon. However, now it flashes and cannot be removed by pwr
cycling handset. The handset shows no unread msgs after reading them.
I never had a problem like this in three years w/ this phone.
Here's some additional info:
1.) in my market, I'm running on the Chicago SMSC, or at least it used
to, and it still does the Central timestamp---so I have no reason to
believe that it migrated to Atlanta's SMSC.
2.) I've been in touch with Customer Srvc. Basically, they went into
my account, deleted the text msg option, then re-instated it, in order
to try and clear it--to no avail.
3.) Since Nokia uses the same icon for both voice msgs and text msgs
(although it's noteworthy that it flashes--for some reason I thought
it stayed on steady before the probs.), then, it is possible that a VM
trigger to denote a deposited VM is causing it, but I think that's
rather remote. A new mailbox with my number would have to have been
created, in order to keep that flag in the HLR, so that's out of the
question. Remember, I don't have VM and never did on this number! I
verified that it has not inadvertently been placed back onto my
account.
4.) I never gave it much thought before, meaning: One might assume
that the text (*new*) msg icon indicating unread msgs would be handled
in the handset only--beyond the initial ack. In other words, once the
mobile acks the msg from the SMSC, it's basically gone (delivered).
One might further conclude then that it's the handset's responsibility
thereafter [to clear icon]. Now that it hasn't cleared, I'm really
not sure, since I never delved into the SMS protocol side that much.
I'm wondering if there might be a "return receipt" that the handset
sends when it's read, but I'm not sure. This would be different then
the acknowledgement I referred to earlier. Regardless, I'm still
trying to find out if this is merely a handset gone bad, or a network
issue?
So there you have it. I'd appreciate hearing anything from anyone
having similar problems. The CSR (611) said she wasn't aware of any
network issues related to the problem I described.
zeng