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Text msg lite stays on after receipt of SMS on TDMA system

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Anonymous
May 20, 2004 11:50:36 PM

Archived from groups: alt.cellular.cingular (More info?)

Hi all,

I'm in the Upstate NY (WNY) market. Has anyone been having any
problems with the "mail" icon not extinguishing?

I'm a TDMA sub, using an older Nokia 5000 series with no VM on my
account. I use text messaging, and since approx two weeks ago, upon
receiving a text msg, I noticed that the "mail" icon (i.e., envelope
denoting msgs, either voice or text) remained on, despite the msg
having been read. Pwr cycling the phone in the first few days cleared
the icon. However, now it flashes and cannot be removed by pwr
cycling handset. The handset shows no unread msgs after reading them.
I never had a problem like this in three years w/ this phone.

Here's some additional info:
1.) in my market, I'm running on the Chicago SMSC, or at least it used
to, and it still does the Central timestamp---so I have no reason to
believe that it migrated to Atlanta's SMSC.

2.) I've been in touch with Customer Srvc. Basically, they went into
my account, deleted the text msg option, then re-instated it, in order
to try and clear it--to no avail.

3.) Since Nokia uses the same icon for both voice msgs and text msgs
(although it's noteworthy that it flashes--for some reason I thought
it stayed on steady before the probs.), then, it is possible that a VM
trigger to denote a deposited VM is causing it, but I think that's
rather remote. A new mailbox with my number would have to have been
created, in order to keep that flag in the HLR, so that's out of the
question. Remember, I don't have VM and never did on this number! I
verified that it has not inadvertently been placed back onto my
account.

4.) I never gave it much thought before, meaning: One might assume
that the text (*new*) msg icon indicating unread msgs would be handled
in the handset only--beyond the initial ack. In other words, once the
mobile acks the msg from the SMSC, it's basically gone (delivered).
One might further conclude then that it's the handset's responsibility
thereafter [to clear icon]. Now that it hasn't cleared, I'm really
not sure, since I never delved into the SMS protocol side that much.
I'm wondering if there might be a "return receipt" that the handset
sends when it's read, but I'm not sure. This would be different then
the acknowledgement I referred to earlier. Regardless, I'm still
trying to find out if this is merely a handset gone bad, or a network
issue?

So there you have it. I'd appreciate hearing anything from anyone
having similar problems. The CSR (611) said she wasn't aware of any
network issues related to the problem I described.

zeng
Anonymous
May 20, 2004 11:50:37 PM

Archived from groups: alt.cellular.cingular (More info?)

the flashing icon usually means that your inbox is full. go into the message
section and delete any messages in your inbox. that should resolve the issue
of the flashing icon.

"Zeng" <nospam@nowhere.com> wrote in message
news:un0qa0p9cqb5bt2d5vmr3pjsikn7qrcr9v@4ax.com...
> Hi all,
>
> I'm in the Upstate NY (WNY) market. Has anyone been having any
> problems with the "mail" icon not extinguishing?
>
> I'm a TDMA sub, using an older Nokia 5000 series with no VM on my
> account. I use text messaging, and since approx two weeks ago, upon
> receiving a text msg, I noticed that the "mail" icon (i.e., envelope
> denoting msgs, either voice or text) remained on, despite the msg
> having been read. Pwr cycling the phone in the first few days cleared
> the icon. However, now it flashes and cannot be removed by pwr
> cycling handset. The handset shows no unread msgs after reading them.
> I never had a problem like this in three years w/ this phone.
>
> Here's some additional info:
> 1.) in my market, I'm running on the Chicago SMSC, or at least it used
> to, and it still does the Central timestamp---so I have no reason to
> believe that it migrated to Atlanta's SMSC.
>
> 2.) I've been in touch with Customer Srvc. Basically, they went into
> my account, deleted the text msg option, then re-instated it, in order
> to try and clear it--to no avail.
>
> 3.) Since Nokia uses the same icon for both voice msgs and text msgs
> (although it's noteworthy that it flashes--for some reason I thought
> it stayed on steady before the probs.), then, it is possible that a VM
> trigger to denote a deposited VM is causing it, but I think that's
> rather remote. A new mailbox with my number would have to have been
> created, in order to keep that flag in the HLR, so that's out of the
> question. Remember, I don't have VM and never did on this number! I
> verified that it has not inadvertently been placed back onto my
> account.
>
> 4.) I never gave it much thought before, meaning: One might assume
> that the text (*new*) msg icon indicating unread msgs would be handled
> in the handset only--beyond the initial ack. In other words, once the
> mobile acks the msg from the SMSC, it's basically gone (delivered).
> One might further conclude then that it's the handset's responsibility
> thereafter [to clear icon]. Now that it hasn't cleared, I'm really
> not sure, since I never delved into the SMS protocol side that much.
> I'm wondering if there might be a "return receipt" that the handset
> sends when it's read, but I'm not sure. This would be different then
> the acknowledgement I referred to earlier. Regardless, I'm still
> trying to find out if this is merely a handset gone bad, or a network
> issue?
>
> So there you have it. I'd appreciate hearing anything from anyone
> having similar problems. The CSR (611) said she wasn't aware of any
> network issues related to the problem I described.
>
> zeng
Anonymous
May 21, 2004 7:57:13 AM

Archived from groups: alt.cellular.cingular (More info?)

On Thu, 20 May 2004 19:34:05 -0400, "jim lange" <jlange50@comcast.net>
wrote:

>the flashing icon usually means that your inbox is full. go into the message
>section and delete any messages in your inbox. that should resolve the issue
>of the flashing icon.
>

Jim, thanks for the input. I only have two messages in the inbox,
both of which have been read. The saved box probably has a couple
more, and nothing pending in outbox. So, that shouldn't be the cause,
however, I'll look at it and clear the stuff out tomorrow, just to be
safe, now that I know that's what the flashing icon means. It sounds
like a handset issue then.

Zeng

>"Zeng" <nospam@nowhere.com> wrote in message
>news:un0qa0p9cqb5bt2d5vmr3pjsikn7qrcr9v@4ax.com...
>> Hi all,
>>
>> I'm in the Upstate NY (WNY) market. Has anyone been having any
>> problems with the "mail" icon not extinguishing?
>>
>> I'm a TDMA sub, using an older Nokia 5000 series with no VM on my
>> account. I use text messaging, and since approx two weeks ago, upon
>> receiving a text msg, I noticed that the "mail" icon (i.e., envelope
>> denoting msgs, either voice or text) remained on, despite the msg
>> having been read. Pwr cycling the phone in the first few days cleared
>> the icon. However, now it flashes and cannot be removed by pwr
>> cycling handset. The handset shows no unread msgs after reading them.
>> I never had a problem like this in three years w/ this phone.
>>
>> Here's some additional info:
>> 1.) in my market, I'm running on the Chicago SMSC, or at least it used
>> to, and it still does the Central timestamp---so I have no reason to
>> believe that it migrated to Atlanta's SMSC.
>>
>> 2.) I've been in touch with Customer Srvc. Basically, they went into
>> my account, deleted the text msg option, then re-instated it, in order
>> to try and clear it--to no avail.
>>
>> 3.) Since Nokia uses the same icon for both voice msgs and text msgs
>> (although it's noteworthy that it flashes--for some reason I thought
>> it stayed on steady before the probs.), then, it is possible that a VM
>> trigger to denote a deposited VM is causing it, but I think that's
>> rather remote. A new mailbox with my number would have to have been
>> created, in order to keep that flag in the HLR, so that's out of the
>> question. Remember, I don't have VM and never did on this number! I
>> verified that it has not inadvertently been placed back onto my
>> account.
>>
>> 4.) I never gave it much thought before, meaning: One might assume
>> that the text (*new*) msg icon indicating unread msgs would be handled
>> in the handset only--beyond the initial ack. In other words, once the
>> mobile acks the msg from the SMSC, it's basically gone (delivered).
>> One might further conclude then that it's the handset's responsibility
>> thereafter [to clear icon]. Now that it hasn't cleared, I'm really
>> not sure, since I never delved into the SMS protocol side that much.
>> I'm wondering if there might be a "return receipt" that the handset
>> sends when it's read, but I'm not sure. This would be different then
>> the acknowledgement I referred to earlier. Regardless, I'm still
>> trying to find out if this is merely a handset gone bad, or a network
>> issue?
>>
>> So there you have it. I'd appreciate hearing anything from anyone
>> having similar problems. The CSR (611) said she wasn't aware of any
>> network issues related to the problem I described.
>>
>> zeng
>
Anonymous
May 21, 2004 3:28:20 PM

Archived from groups: alt.cellular.cingular (More info?)

On Fri, 21 May 2004 03:57:13 GMT, Zeng <nospam@nowhere.com> wrote:

>On Thu, 20 May 2004 19:34:05 -0400, "jim lange" <jlange50@comcast.net>
>wrote:
>
>>the flashing icon usually means that your inbox is full. go into the message
>>section and delete any messages in your inbox. that should resolve the issue
>>of the flashing icon.
>>
>
>Jim, thanks for the input. I only have two messages in the inbox,
>both of which have been read. The saved box probably has a couple
>more, and nothing pending in outbox. So, that shouldn't be the cause,
>however, I'll look at it and clear the stuff out tomorrow, just to be
>safe, now that I know that's what the flashing icon means. It sounds
>like a handset issue then.
>
>Zeng
>

Jim,
That worked. I erased the two messages in my inbox and the flashing
icon cleared. Thanks.

I've never seen that before even with at least 15 or so messages in
the inbox.

Next time, I think I'll try the simple approach! i.e., ask a
one-liner question, then answer questions as they come up.

However, this is a good opportunity to ask about something else
related and might even offer an explanation to the unusual behavior
exhibited in this handset's treatment of the flashing msg icon. It
concerns fragmented SMS msgs.

Here's what I use it for: I get text msgs from my VM system that I
use. It's not the Cingular system, but rather for landline VM. Those
SMS msgs are just long enough to be truncated and result in "Message 1
of 2." But I never receive the 2nd msg which would only carry the
remainder of a say 8 or 12 characters of text. The strange thing is,
I used to be able to generate long msg from say, an email---and that
would fragment the SMS into two msgs, but I always got both, in
succession. That was the condition of about a year ago. Now, despite
constantly seeing the SMS header of 1 of 2, and never getting the 2nd
part of one (single) msg, I wonder if this contributed to a "full
inbox" when you only have two msgs in there?

The above "abbreviated" SMS actually worked in my favor, since:
1.) The missing characters were only my mailbox number, so I didn't
care.
2.) The best thing is that I didn't have to pay for a separate SMS
for one event, i.e., 2 SMSs to convey one "you have VM from...CID etc"

Has anyone noticed a change in the way fragmented msgs are handled as
above? If not, then we'll say goodnite to this lonnnnng thread.

Zeng

>>"Zeng" <nospam@nowhere.com> wrote in message
>>news:un0qa0p9cqb5bt2d5vmr3pjsikn7qrcr9v@4ax.com...
>>> Hi all,
>>>
>>> I'm in the Upstate NY (WNY) market. Has anyone been having any
>>> problems with the "mail" icon not extinguishing?
>>>
>>> I'm a TDMA sub, using an older Nokia 5000 series with no VM on my
>>> account. I use text messaging, and since approx two weeks ago, upon
>>> receiving a text msg, I noticed that the "mail" icon (i.e., envelope
>>> denoting msgs, either voice or text) remained on, despite the msg
>>> having been read. Pwr cycling the phone in the first few days cleared
>>> the icon. However, now it flashes and cannot be removed by pwr
>>> cycling handset. The handset shows no unread msgs after reading them.
>>> I never had a problem like this in three years w/ this phone.
>>>
>>> Here's some additional info:
>>> 1.) in my market, I'm running on the Chicago SMSC, or at least it used
>>> to, and it still does the Central timestamp---so I have no reason to
>>> believe that it migrated to Atlanta's SMSC.
>>>
>>> 2.) I've been in touch with Customer Srvc. Basically, they went into
>>> my account, deleted the text msg option, then re-instated it, in order
>>> to try and clear it--to no avail.
>>>
>>> 3.) Since Nokia uses the same icon for both voice msgs and text msgs
>>> (although it's noteworthy that it flashes--for some reason I thought
>>> it stayed on steady before the probs.), then, it is possible that a VM
>>> trigger to denote a deposited VM is causing it, but I think that's
>>> rather remote. A new mailbox with my number would have to have been
>>> created, in order to keep that flag in the HLR, so that's out of the
>>> question. Remember, I don't have VM and never did on this number! I
>>> verified that it has not inadvertently been placed back onto my
>>> account.
>>>
>>> 4.) I never gave it much thought before, meaning: One might assume
>>> that the text (*new*) msg icon indicating unread msgs would be handled
>>> in the handset only--beyond the initial ack. In other words, once the
>>> mobile acks the msg from the SMSC, it's basically gone (delivered).
>>> One might further conclude then that it's the handset's responsibility
>>> thereafter [to clear icon]. Now that it hasn't cleared, I'm really
>>> not sure, since I never delved into the SMS protocol side that much.
>>> I'm wondering if there might be a "return receipt" that the handset
>>> sends when it's read, but I'm not sure. This would be different then
>>> the acknowledgement I referred to earlier. Regardless, I'm still
>>> trying to find out if this is merely a handset gone bad, or a network
>>> issue?
>>>
>>> So there you have it. I'd appreciate hearing anything from anyone
>>> having similar problems. The CSR (611) said she wasn't aware of any
>>> network issues related to the problem I described.
>>>
>>> zeng
>>
!