Virus trouble... need assistance

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

I recently was infected with a computer virus. Norton AntiVirus 2003
initially caught the virus and it supposedly deleted it, so I was not
concerned with the message details. However, almost immediately after
receiving the message I realized the virus was not completely removed.
A DOS window popped up two or three times and then Norton shutdown. I
tried opening Norton again but it would not open. I then tried
uninstalling and reinstalling but it would not reinstall. I tried the
Windows Update site and the page shows no conent. Any ideas on how to
identify the virus so I can take steps to remove it?

I'm running Windows XP Pro with SP1.

Thanks
6 answers Last reply
More about virus trouble assistance
  1. Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

    In news:1116218945.430276.12720@f14g2000cwb.googlegroups.com,
    dizz@canada.com <dizz@canada.com> had this to say:

    My reply is at the bottom of your sent message:

    > I recently was infected with a computer virus. Norton AntiVirus 2003
    > initially caught the virus and it supposedly deleted it, so I was not
    > concerned with the message details. However, almost immediately after
    > receiving the message I realized the virus was not completely removed.
    > A DOS window popped up two or three times and then Norton shutdown. I
    > tried opening Norton again but it would not open. I then tried
    > uninstalling and reinstalling but it would not reinstall. I tried the
    > Windows Update site and the page shows no conent. Any ideas on how to
    > identify the virus so I can take steps to remove it?
    >
    > I'm running Windows XP Pro with SP1.
    >
    > Thanks

    Try an online scan here:

    Trend Micro - Free online virus Scan:
    http://housecall.trendmicro.com/

    If nothing else it will at least hopefully identify the malware and from
    there you can search Google (or perhaps the site will tell you afterwards as
    I've never actually needed to use the site) and find out how to delete it.

    Galen
    --

    "And that recommendation, with the exaggerated estimate of my ability
    with which he prefaced it, was, if you will believe me, Watson, the
    very first thing which ever made me feel that a profession might be
    made out of what had up to that time been the merest hobby."

    Sherlock Holmes
  2. Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

    "dizz@canada.com" wrote:

    > I recently was infected with a computer virus. Norton AntiVirus 2003
    > initially caught the virus and it supposedly deleted it, so I was not
    > concerned with the message details. However, almost immediately after
    > receiving the message I realized the virus was not completely removed.
    > A DOS window popped up two or three times and then Norton shutdown. I
    > tried opening Norton again but it would not open. I then tried
    > uninstalling and reinstalling but it would not reinstall. I tried the
    > Windows Update site and the page shows no conent. Any ideas on how to
    > identify the virus so I can take steps to remove it?
    >
    > I'm running Windows XP Pro with SP1.
    >
    > Thanks
    >
    > I would suggest you start your computer in safe mode and then try scanning it with house call from the Trend Micro site at www.trendmicro.com. I tried using House call yesterday and found no virus but when I tried it again in safe mode I found two which I was able to delete.
  3. Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

    From: <dizz@canada.com>

    | I recently was infected with a computer virus. Norton AntiVirus 2003
    | initially caught the virus and it supposedly deleted it, so I was not
    | concerned with the message details. However, almost immediately after
    | receiving the message I realized the virus was not completely removed.
    | A DOS window popped up two or three times and then Norton shutdown. I
    | tried opening Norton again but it would not open. I then tried
    | uninstalling and reinstalling but it would not reinstall. I tried the
    | Windows Update site and the page shows no conent. Any ideas on how to
    | identify the virus so I can take steps to remove it?
    |
    | I'm running Windows XP Pro with SP1.
    |
    | Thanks

    There are anti virus News Groups specifically for this type of discussion.

    microsoft.public.scripting.virus.discussion
    microsoft.public.security.virus
    alt.comp.virus
    alt.comp.anti-virus


    Dump the contents of the IE Temporary Internet Folder cache (TIF)
    Start --> Settings --> Control Panel --> Internet Options --> Delete Files

    Dump the contents of the Mozilla FireFox Cache { if you use FireFox }
    Tools --> Options --> Privacy --> Cache --> Clear


    Download CLEAN.EXE from the URL --
    http://www.ik-cs.com/programs/virtools/clean.exe

    It is a self-extracting ZIP file that contains the Kixtart Script Interpreter
    { http://kixtart.org Kixtart is CareWare } three batch files, two Kixtart scripts, two Link
    (.lnk) files and a PDF instruction file.

    GETFILES.BAT -- For downloading (FTP) the files needed to run the McAfee Command Line
    Scanner. If you are using Windows XP, you may have to disable the Windows XP FireWall to
    allow the FTP utility to download the needed files

    CLEAN.BAT -- For running within Windows after running c:\mcafee\GetFiles.BAT. If you choose
    to scan again at a future date, run this batch file. It will automatically check the date
    of the McAfee DAT files and if it is a couple of days old, it will download (FTP) the latest
    signature files and install them before performing the scan.

    DOSCLEAN.BAT -- For use on a Win9x/ME PC or on a Win2K/WinXP PC that is using FAT32 after
    you have booted from an Emergency Boot Disk or DOS disk and have already executed;
    c:\mcafee\GetFiles.BAT from within Windows. DOS disk boot images can be obtained from;
    http://www.bootdisk.com/bootdisk.htm

    I need you to perform the following...

    Execute; CLEAN.EXE
    Choose; Unzip
    Choose; Close

    Execute; c:\mcafee\GetFiles.BAT
    { or Double-click on 'GetFiles Link' in c:\mcafee }

    Reboot the PC into Safe Mode [F8 key during boot]

    Shutdown as many applications as possible !
    It would also help for you to read - "How to perform a clean boot in Windows XP"
    http://support.microsoft.com/kb/310353

    Execute; c:\mcafee\CLEAN.BAT
    { or Double-click on 'Clean Link' in c:\mcafee }

    A final report in HTML format called C:\mcafee\ScanReport.HTML will be generated. At the
    end of the scan, it will be displayed in your browser (Opera, FireFox or Internet Explorer).
    It is suggested that you move the report out of c:\mcafee before performing another scan.
    It would be a good idea to scan in Safe Mode and in Normal Mode and save a copy of the HTML
    report for each session.


    --
    Dave
    http://www.claymania.com/removal-trojan-adware.html
    http://www.ik-cs.com/got-a-virus.htm
  4. Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

    In article <1116218945.430276.12720@f14g2000cwb.googlegroups.com>,
    dizz@canada.com says...
    > I recently was infected with a computer virus. Norton AntiVirus 2003
    > initially caught the virus and it supposedly deleted it, so I was not
    > concerned with the message details. However, almost immediately after
    > receiving the message I realized the virus was not completely removed.
    > A DOS window popped up two or three times and then Norton shutdown. I
    > tried opening Norton again but it would not open. I then tried
    > uninstalling and reinstalling but it would not reinstall. I tried the
    > Windows Update site and the page shows no conent. Any ideas on how to
    > identify the virus so I can take steps to remove it?
    >
    > I'm running Windows XP Pro with SP1.

    Reboot into SAFE MODE, no-networking support, and run NAV again.

    --
    --
    spam999free@rrohio.com
    remove 999 in order to email me
  5. Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

    Do you remember the name of the virus.....

    Symantec may have a removal tool specifically for it.

    <dizz@canada.com> wrote in message
    news:1116218945.430276.12720@f14g2000cwb.googlegroups.com...
    >I recently was infected with a computer virus. Norton AntiVirus 2003
    > initially caught the virus and it supposedly deleted it, so I was not
    > concerned with the message details. However, almost immediately after
    > receiving the message I realized the virus was not completely removed.
    > A DOS window popped up two or three times and then Norton shutdown. I
    > tried opening Norton again but it would not open. I then tried
    > uninstalling and reinstalling but it would not reinstall. I tried the
    > Windows Update site and the page shows no conent. Any ideas on how to
    > identify the virus so I can take steps to remove it?
    >
    > I'm running Windows XP Pro with SP1.
    >
    > Thanks
    >
  6. Can some one help me please? I have a trojan called spyware guard 2008 on my computer and have tried all day to remove this thing. How do I remove it. :sweat: :(
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