WinXP Pro-SP2-Windows Update Hangs

[Guest]

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

I've been trying to rescue a laptop that was infested with spyware. Among
the many behaviours this thing exhibits, I'm unable to perform a Windows
Update.

Launching Windows Update gets IE started and it hangs forever waiting to
load "http://windowsupdate.microsoft.com" (according to the IE status bar).

Account is local administrator, no domain involved, apparently no local
policies configured.

System is running Symantec Norton AntiVirus (9.0.0.338) and has a 2Wire
802.11b cardbus adapter with drivers & services.

Does anybody have a clue here?

-AS

 

[Guest]

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

WINUP-Third-Party Products That Conflict with Windows Update
http://support.microsoft.com/default.aspx?scid=kb;en-us;241234

http://www3.telus.net/dandemar/updtcl.htm
Windows Update Checklist


Adam Selene wrote:
> I've been trying to rescue a laptop that was infested with spyware.
> Among the many behaviours this thing exhibits, I'm unable to perform
> a Windows Update.
>
> Launching Windows Update gets IE started and it hangs forever waiting
> to load "http://windowsupdate.microsoft.com" (according to the IE
> status bar).
>
> Account is local administrator, no domain involved, apparently no
> local policies configured.
>
> System is running Symantec Norton AntiVirus (9.0.0.338) and has a
> 2Wire 802.11b cardbus adapter with drivers & services.
>
> Does anybody have a clue here?
>
> -AS

 

[Guest]

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

I didn't recognize any of these. Of course, the spyware/malware probably
qualifies.
WUP merely opens IE and hangs with a blank screen. There is no error
message. Clearly, it's connected with the WU function though. ALL OTHER
URLs behave normally in IE. Only the windowsupdate.microsoft.com hosts seem
to be affected.

-AS

"TaurArian" wrote:

> WINUP-Third-Party Products That Conflict with Windows Update
> http://support.microsoft.com/default.aspx?scid=kb;en-us;241234
>
> http://www3.telus.net/dandemar/updtcl.htm
> Windows Update Checklist
>
>
> Adam Selene wrote:
> > I've been trying to rescue a laptop that was infested with spyware.
> > Among the many behaviours this thing exhibits, I'm unable to perform
> > a Windows Update.
> >
> > Launching Windows Update gets IE started and it hangs forever waiting
> > to load "http://windowsupdate.microsoft.com" (according to the IE
> > status bar).
> >
> > Account is local administrator, no domain involved, apparently no
> > local policies configured.
> >
> > System is running Symantec Norton AntiVirus (9.0.0.338) and has a
> > 2Wire 802.11b cardbus adapter with drivers & services.
> >
> > Does anybody have a clue here?
> >
> > -AS
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

"Adam Selene" wrote:

> I've been trying to rescue a laptop that was infested with spyware. Among
> the many behaviours this thing exhibits, I'm unable to perform a Windows
> Update.
>
> Launching Windows Update gets IE started and it hangs forever waiting to
> load "http://windowsupdate.microsoft.com" (according to the IE status bar).
>
> Account is local administrator, no domain involved, apparently no local
> policies configured.
>
> System is running Symantec Norton AntiVirus (9.0.0.338) and has a 2Wire
> 802.11b cardbus adapter with drivers & services.
>
> Does anybody have a clue here?
>
> -AS

 

[Guest]

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

Try this link:
http://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us

You may need to reregister the Controls.

Download and reinstall the V5 of Windows Update Active X Controls at:-
http://v5.windowsupdate.microsoft.com/SelfUpdate/AU/x86/XP/en/wusetup.cab
Save the file to the desktop and extract the files to a temp folder.
The files are :
WUSETUP.CAT
WUSETUP.INF
Right click on the WUSETUP.INF file and choose "Install".
Reboot the computer and retry Windows Update.

http://support.microsoft.com/?kbid=193385
WINUP: Problems When Viewing or Downloading From Windows Update



"Adam Selene" <AdamSelene@discussions.microsoft.com> wrote in message
news:999EAF10-0198-4551-B30C-E25DEE4DFD61@microsoft.com...
>I didn't recognize any of these. Of course, the spyware/malware probably
> qualifies.
> WUP merely opens IE and hangs with a blank screen. There is no error
> message. Clearly, it's connected with the WU function though. ALL OTHER
> URLs behave normally in IE. Only the windowsupdate.microsoft.com hosts seem
> to be affected.
>
> -AS
>
> "TaurArian" wrote:
>
>> WINUP-Third-Party Products That Conflict with Windows Update
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;241234
>>
>> http://www3.telus.net/dandemar/updtcl.htm
>> Windows Update Checklist
>>
>>
>> Adam Selene wrote:
>> > I've been trying to rescue a laptop that was infested with spyware.
>> > Among the many behaviours this thing exhibits, I'm unable to perform
>> > a Windows Update.
>> >
>> > Launching Windows Update gets IE started and it hangs forever waiting
>> > to load "http://windowsupdate.microsoft.com" (according to the IE
>> > status bar).
>> >
>> > Account is local administrator, no domain involved, apparently no
>> > local policies configured.
>> >
>> > System is running Symantec Norton AntiVirus (9.0.0.338) and has a
>> > 2Wire 802.11b cardbus adapter with drivers & services.
>> >
>> > Does anybody have a clue here?
>> >
>> > -AS
>>