Archived from groups: alt.comp.periphs.videocards.ati (
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"Ken Maltby" <kmaltby@sbcglobal.net> wrote in message
news:E-mdnZJC3_-ly4reRVn-tA@giganews.com...
>
> "Ken Maltby" <kmaltby@sbcglobal.net> wrote in message
> news:toydnZ2dnZ1CjBaNnZ2dnf6yi96dnZ2dRVn-zZ2dnZ0@giganews.com...
>>
>> "Ken Maltby" <kmaltby@sbcglobal.net> wrote in message
>> news:JIOdncfULdHkI4neRVn-gw@giganews.com...
>>>
>>> "Ken Maltby" <kmaltby@sbcglobal.net> wrote in message
>>> news:F5idnSlk8quyBI7eRVn-hA@giganews.com...
>>>>
>>>> "Ken Maltby" <kmaltby@sbcglobal.net> wrote in message
>>>> news:1dadnV17Y7kBhpPeRVn-hA@giganews.com...
>>>>>
>>>>> "Ken Maltby" <kmaltby@sbcglobal.net> wrote in message
>>>>> news
vCdnfbkMstTSZTeRVn-2g@giganews.com...
>>>>>>
>>>>>> "Ken Maltby" <kmaltby@sbcglobal.net> wrote in message
>>>>>> news:SrGdnTDZH8foXpreRVn-og@giganews.com...
>>>>>>>
>>>>>>>
>>>>>>> Well, the Sapphire X850 XT Platinum conked out, so now
>>>>>>> I guess I'll get to report on how good their Customer service
>>>>>>> actually is. Filled out their RMA request form late Wednesday.
>>>>>>> I haven't heard anything from them yet, not even an automatic
>>>>>>> acknowledgment E-mail. Guess I'll be on the phone Monday.
>>>>>>>
>>>>>>> Luck;
>>>>>>> Ken
>>>>>>>
>>>>>>>
>>>>>> Ok, first thing this morning I received two E-mails from
>>>>>> Monarch, with my RMA# and return instructions. Pretty
>>>>>> good response, considering the weekend is in there. So
>>>>>> no phone call required today, after all. I'm off to have the
>>>>>> card packed up and shipped out. We'll see if any problems
>>>>>> crop-up, but so far it's looking good.
>>>>>>
>>>>>> Luck;
>>>>>> Ken
>>>>>>
>>>>>
>>>>> It's now Thursday and my returned vid card was delivered
>>>>> at 10:00am, according to the tracking site. Signed for at the
>>>>> "Dock" by "Wright". So now we can restart the clock, to
>>>>> see how timely Monarch Computer's response is. The in
>>>>> transit times shouldn't count against them.
>>>>> /Ken 25 Aug 2005
>>>>>
>>>>
>>>> Its now Monday evening, over 2 business days since my RMAed
>>>> vid card was signed for; and nothing from Monarch. No
>>>> acknowledgment e-mail, nothing.
>>>> /Ken 29 Aug 2005
>>>>
>>>
>>> Well I just got an Email :
>>>
>>> "This should ship anytime from today to Friday at the latest.
>>>
>>>
>>> Thank you,
>>>
>>> Charles H.
>>> Monarch Computer Systems"
>>>
>>> So there is someone home, and while it shouldn't take
>>> them a week, after they have received an item, to ship its
>>> replacement; this seems a reasonable response. My
>>> guess is that the support staff could use a little more
>>> support, but that's pretty typical. There is little realization
>>> that High Tech Consumers tend to select a few
>>> TRUSTED vendors, to deal with. We have been burned
>>> in the past and appreciate vendors like NewEgg, and
>>> maybe Monarch.
>>> /Ken
>>>
>>
>> Ok. it's now Wednesday Aug 31.
>> I received an Email from FedEx that a shipment was headed
>> my way from MCS. They got the call at 4:40pm asking for
>> the pickup. FedEx is estimating a Sep 6th delivery.
>> Nothing directly from Monarch, yet.
>>
>> That seems like good service so far, I've seen better but
>> this is in line with the upper 10% at least. The overall time
>> involved is probably being impacted by "Katrina's" path
>> being in between MSC and me. I'll try and layout the times
>> for each stage of the process, when this is finished.
>> /Ken
>>
>
> Thursday morning and I received an Email from MCS
> confirming the shipment of a card.
> /Ken
>
Friday afternoon and a replacement card is here, now
that's quick. Hopefully I'll be back soon to report it all
working, well. If so, I'll tabulate the times then.
/Ken