Offline Folders

Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

One of our users is having problems synchronising one of his offline folders.
He gets the error message

Offline Files(\\nas1\Users on nas1):Unable to make 'FOLDER NAME' available
on \\nas1\users\smcnally\customers - The system is currently running with the
last known good configuration

It occured to me that the NAS server may have been running in last know
good, so i restarted it on friday but this doesn't seem to have resolved the
problem. He has deleted the offline folders on his machine and tried to make
them available offline again but that didn't work either.
The client machine is XP Pro SP2, the server is 2003 server appliance edition.
Any ideas what could be causing this?
4 answers Last reply
More about offline folders
  1. Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

    It could be permissions on the remote folder. Try looking to see if the
    user has permissions through the share and at the folder level on your
    server.
  2. Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

    The folder is within the users homefolder and he has rights throughout the
    folder

    "rwh@rodharrison.com" wrote:

    > It could be permissions on the remote folder. Try looking to see if the
    > user has permissions through the share and at the folder level on your
    > server.
    >
    >
  3. Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

    WinXP Pro offline folders reside on the client at \Windows\CSC (client side
    cache). It may be that this folder or its contents have become corrupt or
    otherwise damaged. Try this:

    1) Can the user manually map a drive to the \\nas1\Users folder
    successfully? If not, check share/NTFS permissions. If so, continue to next
    step.
    2) If you launch Explorer on the client and select 'Tools, Synchronize' does
    everything look correct? If not, delete the sync settings and reboot. Then
    recreate them.
    3) Has the share on the server (or the server itself) recently been
    renamed/unshared or modified in any way? If so, you'll likely have to
    recreate the sync folder settings on the client PC.
    4) Review the registry keys on the client PC at
    HKLM\Software\Microsoft\Currentversion\Explorer\ShellFolders - This is
    where any folder replication/sync pointers reside (if I remmbeer correctly,
    not 100% sure on this one).

    Failing all else, there is a program called CSCSNIFF that Microsoft
    provides which allows you to check the status of all sync folders on the
    client PC. It tells you a bunch of details regarding the status of each
    sync'ed folder on the client PC.

    Cheers!

    "Craig Barraclough" <CraigBarraclough@discussions.microsoft.com> wrote in
    message news:E36B1DE6-3C17-430A-B17F-C3248F953F75@microsoft.com...
    > One of our users is having problems synchronising one of his offline
    > folders.
    > He gets the error message
    >
    > Offline Files(\\nas1\Users on nas1):Unable to make 'FOLDER NAME' available
    > on \\nas1\users\smcnally\customers - The system is currently running with
    > the
    > last known good configuration
    >
    > It occured to me that the NAS server may have been running in last know
    > good, so i restarted it on friday but this doesn't seem to have resolved
    > the
    > problem. He has deleted the offline folders on his machine and tried to
    > make
    > them available offline again but that didn't work either.
    > The client machine is XP Pro SP2, the server is 2003 server appliance
    > edition.
    > Any ideas what could be causing this?
  4. Archived from groups: microsoft.public.windowsxp.security_admin (More info?)

    Great thanks i'll give that a go and post the results

    "WhiteZin2000" wrote:

    > WinXP Pro offline folders reside on the client at \Windows\CSC (client side
    > cache). It may be that this folder or its contents have become corrupt or
    > otherwise damaged. Try this:
    >
    > 1) Can the user manually map a drive to the \\nas1\Users folder
    > successfully? If not, check share/NTFS permissions. If so, continue to next
    > step.
    > 2) If you launch Explorer on the client and select 'Tools, Synchronize' does
    > everything look correct? If not, delete the sync settings and reboot. Then
    > recreate them.
    > 3) Has the share on the server (or the server itself) recently been
    > renamed/unshared or modified in any way? If so, you'll likely have to
    > recreate the sync folder settings on the client PC.
    > 4) Review the registry keys on the client PC at
    > HKLM\Software\Microsoft\Currentversion\Explorer\ShellFolders - This is
    > where any folder replication/sync pointers reside (if I remmbeer correctly,
    > not 100% sure on this one).
    >
    > Failing all else, there is a program called CSCSNIFF that Microsoft
    > provides which allows you to check the status of all sync folders on the
    > client PC. It tells you a bunch of details regarding the status of each
    > sync'ed folder on the client PC.
    >
    > Cheers!
    >
    > "Craig Barraclough" <CraigBarraclough@discussions.microsoft.com> wrote in
    > message news:E36B1DE6-3C17-430A-B17F-C3248F953F75@microsoft.com...
    > > One of our users is having problems synchronising one of his offline
    > > folders.
    > > He gets the error message
    > >
    > > Offline Files(\\nas1\Users on nas1):Unable to make 'FOLDER NAME' available
    > > on \\nas1\users\smcnally\customers - The system is currently running with
    > > the
    > > last known good configuration
    > >
    > > It occured to me that the NAS server may have been running in last know
    > > good, so i restarted it on friday but this doesn't seem to have resolved
    > > the
    > > problem. He has deleted the offline folders on his machine and tried to
    > > make
    > > them available offline again but that didn't work either.
    > > The client machine is XP Pro SP2, the server is 2003 server appliance
    > > edition.
    > > Any ideas what could be causing this?
    >
    >
    >
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