TV Tuner Stops Responding

Archived from groups: microsoft.public.windowsxp.video (More info?)

Do you the KB article at:
http://support.microsoft.com/defau [...] duct=winxp

Did you read the article?

It clearly states:
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article. Only apply it to systems that
are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next Windows XP service pack that
contains this fix.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product Support
Services phone numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question. The English version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When
you view the file information, it is converted to local time. To find the
difference between UTC and local time, use the Time Zone tab in the Date and
Time tool in Control Panel.

So what should you do? Pick up the phone and call MS. If they diagnose you
have this problem, you will be emailed with a a link to the file you need.
--
Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
www.coribright.com


"Frustrated User" <nilhar@yahoo.com> wrote in message
news:1ae9d01c44f76$ce8d2bb0$a301280a@phx.gbl...
> does anyone know how I can get a fix for this particular
> issue - SYMPTOMS
> When you use a the TV tuner feature of your soundcard,
> the TV tuner program may stop responding (hang). This
> problem may occur if your processor uses hyperthread
> technology.
>