Archived from groups: microsoft.public.pocketpc (More info?)

Well I went on line to HP and tried to use their online chat to resolve my
iPaq 5555 problems. It sent me to India I believe because of the names.
Anyway, the person trying to help me had no clue what they were talking
about. I called HP on the landline and talked to tech support. (Great help
by the way). While I was talking to him, I kept getting "help" from the
online chat. I told the live tech support guy what I was receiving from the
online chat. He was amazed. Anyway, my recommendation is not the use the
online chat-they don't know what they are talking about. Use the landline
tech support.
Ken

Archived from groups: microsoft.public.pocketpc (More info?)

On Sat, 8 May 2004 09:10:43 -0400, "kengory" <kengory@yahoo.com>
wrote:

>Well I went on line to HP and tried to use their online chat to resolve my
>iPaq 5555 problems. It sent me to India I believe because of the names.
>Anyway, the person trying to help me had no clue what they were talking
>about. I called HP on the landline and talked to tech support. (Great help
>by the way). While I was talking to him, I kept getting "help" from the
>online chat. I told the live tech support guy what I was receiving from the
>online chat. He was amazed. Anyway, my recommendation is not the use the
>online chat-they don't know what they are talking about. Use the landline
>tech support.
>Ken
>
After using HP Tech support i came to the painful conclusion that
they wouldn't know a pocket pc if they tripped over one or it fell on
their head.

Their phone support was next to useless.
------------------------------------------

"They told me i could be on next season."
----------------------------Homer Simpson
----------------------------on Jay Leno
----------------------------referreing to Friends


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