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Cannot reinstall software

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  • Software
  • Windows 7
Last response: in Windows 7
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December 20, 2010 8:47:00 PM

I had to uninstall an application because it got corrupted. When I tried to reinstall it, I received an error message the install could not continue as a copy of the app was already installed. I opened RegEdit to see if an vestiges remained. After deleting well over 200 registry entries, most with the data of something like d?\app, I thought there had to be a better way. I have four drives on my PC, 2 real & 2 virtual None of the drive have any folders or files from the app on them them. What next? Reformat a 500GB HDD? I think not.

More about : reinstall software

December 20, 2010 9:08:41 PM

Have you tried running a registry cleaner like Ccleaner?
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a b $ Windows 7
December 20, 2010 10:48:51 PM

Try the REVO uninstaller. Use the pro version (trial) and do a forced uninstall.
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December 21, 2010 9:26:49 AM

To hodsocks and DogSnake: Yes to both suggestions. I used to have a registry cleaner that looked for "orphans". It compared the hard drive folders to the registry. No folder/file, no entry in the registry.
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a b $ Windows 7
December 21, 2010 3:09:25 PM

Download and install the MSI Cleanup Utility (msicuu2.exe) from Microsoft and use that to remove installer remnants.
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a c 265 $ Windows 7
December 21, 2010 3:10:40 PM

What is the offending application that you are having trouble with?
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December 21, 2010 6:39:21 PM

Corel WordPerfect Office X5. Revo cleaned over 1,200 entries but when I search with Regeidt, I'm still finding traces.v

@jtt283 > I get a activex script error so msicuu2 won't run.
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a b $ Windows 7
December 21, 2010 7:04:35 PM

msicuu2 is not an ActiveX control. If you are in a corporate environment, ask your local Help Desk. There may be policies in place that prevent you from installing or removing software, or alter how it must be done.
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