SCSI HD: Maxtor or Seagate?

Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

I am looking for a bigger SCSI Hard Drive for upgrade. After researching
EBay, Yahoo Stores and Pricewatch carefully, it is my observation that
although Maxtor is cheaper than Seagate, its warranty service is a mess.
Most drives in the market are OEMs. If I need service, I can only return to
the vendors. And the warranty periods vary from 30 days to 2 years depending
on the vendors and many of them omit the information when making the sales.
On the other hand, Seagate honors the drives warranty no matter whether it
is OEM or not. Is my observation correct? Thanks.
15 answers Last reply
More about scsi maxtor seagate
  1. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    P
  2. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    "Ar Q" <ArthurQ283@hottmail.com> wrote in message
    news:OxMte.9366$VK4.6319@newsread1.news.atl.earthlink.net...
    > I am looking for a bigger SCSI Hard Drive for upgrade. After researching
    > EBay, Yahoo Stores and Pricewatch carefully, it is my observation that
    > although Maxtor is cheaper than Seagate, its warranty service is a mess.

    No.

    > Most drives in the market are OEMs. If I need service, I can only return
    to
    > the vendors.

    Who says? Define OEM carefully.

    > And the warranty periods vary from 30 days to 2 years depending
    > on the vendors and many of them omit the information when making the
    sales.
    > On the other hand, Seagate honors the drives warranty no matter whether it
    > is OEM or not. Is my observation correct? Thanks.

    For SCSI probably not.
  3. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    "Ar Q" <ArthurQ283@hottmail.com> wrote in message news:OxMte.9366$VK4.6319@newsread1.news.atl.earthlink.net
    > I am looking for a bigger SCSI Hard Drive for upgrade. After researching
    > EBay, Yahoo Stores and Pricewatch carefully, it is my observation that
    > although Maxtor is cheaper than Seagate, its warranty service is a mess.

    > Most drives in the market are OEMs.

    Says who? Or do they say that themselves in their offerings?

    > If I need service, I can only return to the vendors.

    Yup, usually.

    > And the warranty periods vary from 30 days to 2 years depending
    > on the vendors and many of them omit the information when making the sales.

    About the OEM thing or the warranty period?

    > On the other hand, Seagate honors the drives warranty no matter whether it
    > is OEM or not.

    Don't think so for the drives that clearly state that they are for an OEM.

    > Is my observation correct?

    Maybe for the drives that weren't specifically made to order for an OEM.

    > Thanks.
  4. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    "Folkert Rienstra" <see_reply-to@myweb.nl> wrote in message
    news:42b82ca6$0$76394$892e7fe2@authen.white.readfreenews.net...
    > "Ar Q" <ArthurQ283@hottmail.com> wrote in message
    news:OxMte.9366$VK4.6319@newsread1.news.atl.earthlink.net
    > > I am looking for a bigger SCSI Hard Drive for upgrade. After researching
    > > EBay, Yahoo Stores and Pricewatch carefully, it is my observation that
    > > although Maxtor is cheaper than Seagate, its warranty service is a mess.
    >
    > > Most drives in the market are OEMs.
    >
    > Says who? Or do they say that themselves in their offerings?

    Says I. Most Maxtor hard drives I found using EBay, Yahoo stores and
    Pricewatch.com are OEMs carring no manufacture warranty. The warranty
    honored by the vendors varies from 30 days to 2 years if they have ever
    mentioned it.

    >
    > > If I need service, I can only return to the vendors.
    >
    > Yup, usually.
    >
    > > And the warranty periods vary from 30 days to 2 years depending
    > > on the vendors and many of them omit the information when making the
    sales.
    >
    > About the OEM thing or the warranty period?
    >

    Both. But they are related. I suspect most omitted the information are OEMs
    without Maxtor warranty since the price are below $220 while those
    specifically saying they carry 5 years manufacture warranty have price tag
    above $350 (regarding 73GB 10k rpm SCSI drives)

    > > On the other hand, Seagate honors the drives warranty no matter whether
    it
    > > is OEM or not.
    >
    > Don't think so for the drives that clearly state that they are for an OEM.
    >

    It is quite odd that there are almost no Seagate OEM products in the market.
    The cheaper Seagate drives are specifically marked "refurnished drives" and
    carring 6 months warranty from Seagate while it seems that Maxtor sells
    their refurnished drives to vendors and ask the vendors to service
    themselves.
  5. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    "Ar Q" <ArthurQ283@hottmail.com> wrote in message
    news:%qWte.9506$VK4.4955@newsread1.news.atl.earthlink.net...
    >
    > "Folkert Rienstra" <see_reply-to@myweb.nl> wrote in message
    > news:42b82ca6$0$76394$892e7fe2@authen.white.readfreenews.net...
    > > "Ar Q" <ArthurQ283@hottmail.com> wrote in message
    > news:OxMte.9366$VK4.6319@newsread1.news.atl.earthlink.net
    > > > I am looking for a bigger SCSI Hard Drive for upgrade. After
    researching
    > > > EBay, Yahoo Stores and Pricewatch carefully, it is my observation that
    > > > although Maxtor is cheaper than Seagate, its warranty service is a
    mess.
    > >
    > > > Most drives in the market are OEMs.
    > >
    > > Says who? Or do they say that themselves in their offerings?
    >
    > Says I. Most Maxtor hard drives I found using EBay, Yahoo stores and
    > Pricewatch.com are OEMs carring no manufacture warranty.

    The issue is SCSI vs ATA.

    > The warranty
    > honored by the vendors varies from 30 days to 2 years if they have ever
    > mentioned it.

    What about Maxtor SCSI?
  6. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    >
    > The issue is SCSI vs ATA.
    >
    >
    > What about Maxtor SCSI?
    >

    I restricted my search on SCSI drives. All my discussion are about SCSI
    drives only. Bottom line is that Maxtor has very lousy SCSI business
    strategy, (lousy for consumers, but good for the company short term).
    Consumers need be very careful buying Maxtor SCSI hard drives. Maxtor has
    sold all their remaining 10K line SCSI drives and cut the relationship, so
    its 15K line price will stay firm.
  7. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    "Ar Q" <ArthurQ283@hottmail.com> wrote in message
    news:VzYte.9039$pa3.4214@newsread2.news.atl.earthlink.net...
    >
    > >
    > > The issue is SCSI vs ATA.
    > >
    > >
    > > What about Maxtor SCSI?
    > >
    >
    > I restricted my search on SCSI drives. All my discussion are about SCSI
    > drives only. Bottom line is that Maxtor has very lousy SCSI business
    > strategy, (lousy for consumers, but good for the company short term).
    > Consumers need be very careful buying Maxtor SCSI hard drives. Maxtor has
    > sold all their remaining 10K line SCSI drives and cut the relationship, so
    > its 15K line price will stay firm.

    Can you cite any references?
  8. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    >
    > Can you cite any references?
    >

    No. As I said in the beginning of my original post, this is my observation
    after I searched more than 100 vendors selling Maxtor SCSI drives. The goal
    of my original post is to seek confirmation for my observation.
  9. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    What ever hard drive you purchase, you should be able to use the serial
    number to check with the manufacturer
    on what the duration of the warrenty is.

    Also some hard drive manufacturers will offer to extend a warrenty for a
    small fee.
    When I got my WD 200GB with one year warrenty,
    WD offered to add two years for $15.

    If you want a good SCSI drive with a long warrenty,
    then you are going to have to pay that higher price.

    "Ar Q" <ArthurQ283@hottmail.com> wrote in message
    news:oh_te.9290$eM6.8636@newsread3.news.atl.earthlink.net...
    >
    >>
    >> Can you cite any references?
    >>
    >
    > No. As I said in the beginning of my original post, this is my observation
    > after I searched more than 100 vendors selling Maxtor SCSI drives. The
    > goal
    > of my original post is to seek confirmation for my observation.
    >
    >
  10. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    >
    > If you want a good SCSI drive with a long warrenty,
    > then you are going to have to pay that higher price.
    >

    I know that. I just want to remind people that there are vendors charging
    higher price but offer no manufacture warranty, also vendors auctioning
    Maxtor SCSI drives on EBay hoping to get good selling price by omitting the
    fact that there are no manufacture warranty. I did request the serial
    numbers. After submitting them to Maxtor website, I got response that
    "contact vendors for service" that did not happen with Seagate SCSI hard
    drives. Maxtor and those vendors getting bulk discontinued Maxtor SCSI hard
    drives are bad bad companies.
  11. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    "Ar Q" <ArthurQ283@hottmail.com> wrote in message news:%qWte.9506$VK4.4955@newsread1.news.atl.earthlink.net
    > "Folkert Rienstra" <see_reply-to@myweb.nl> wrote in message news:42b82ca6$0$76394$892e7fe2@authen.white.readfreenews.net...
    > > "Ar Q" <ArthurQ283@hottmail.com> wrote in message news:OxMte.9366$VK4.6319@newsread1.news.atl.earthlink.net
    > > > I am looking for a bigger SCSI Hard Drive for upgrade. After researching
    > > > EBay, Yahoo Stores and Pricewatch carefully, it is my observation that
    > > > although Maxtor is cheaper than Seagate, its warranty service is a mess.
    > >
    > > > Most drives in the market are OEMs.
    > >
    > > Says who? Or do they say that themselves in their offerings?
    >
    > Says I. Most Maxtor hard drives I found using EBay, Yahoo stores and
    > Pricewatch.com are OEMs carrying no manufacture warranty. The warranty
    > honored by the vendors varies from 30 days to 2 years if they have ever
    > mentioned it.

    OK.

    >
    > >
    > > > If I need service, I can only return to the vendors.
    > >
    > > Yup, usually.
    > >
    > > > And the warranty periods vary from 30 days to 2 years depending
    > > > on the vendors and many of them omit the information when making the sales.
    > >
    > > About the OEM thing or the warranty period?
    > >
    >
    > Both. But they are related. I suspect most omitted the information are OEMs
    > without Maxtor warranty since the price are below $220 while those
    > specifically saying they carry 5 years manufacture warranty have price tag
    > above $350 (regarding 73GB 10k rpm SCSI drives)

    There is of course the small problem that you can't give a full (5-year) war-
    ranty on drives that have been sitting for several years already in a ware-
    house even though they originally had a warranty. The differing warranties
    as offered by many may simply be the mfgr remaining warranty on the drives.

    >
    > > > On the other hand, Seagate honors the drives warranty no matter whether it
    > > > is OEM or not.
    > >
    > > Don't think so for the drives that clearly state that they are for an OEM.
    > >
    >
    > It is quite odd that there are almost no Seagate OEM products in the market.

    Maybe not 'surplus' but I found a few second hand/dead ones at a computer
    fair that I might have bought for exchange if they hadn't been labeled OEM.

    > The cheaper Seagate drives are specifically marked "refurbished drives"
    > and carrying 6 months warranty from Seagate

    Maybe in the cases you experienced. Doesn't mean that if you find a drive
    with a "Seagate Factory Repaired" label on it that it has a 6 month warranty.
    It may simply be a drive from a system that was replaced once through the
    OEM and on checking the warranty you would get:

    "The product you identified was sold as a system component. Please contact your place of purchase for service. Seagate sells many
    drives to direct OEM (Original Equipment Manufacturer) customers. These products are usually configured for the OEMs only, as
    components for their systems. You must contact your place of purchase for any warranty support on these drives."

    > while it seems that Maxtor sells their refurbished drives to vendors and
    > ask the vendors to service themselves.
  12. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    "Ar Q" <ArthurQ283@hottmail.com> wrote in message
    news:OxMte.9366$VK4.6319@newsread1.news.atl.earthlink.net...

    >I am looking for a bigger SCSI Hard Drive for upgrade. After researching
    > EBay, Yahoo Stores and Pricewatch carefully, it is my observation that
    > although Maxtor is cheaper than Seagate, its warranty service is a mess.
    > Most drives in the market are OEMs. If I need service, I can only return
    > to
    > the vendors. And the warranty periods vary from 30 days to 2 years
    > depending
    > on the vendors and many of them omit the information when making the
    > sales.
    > On the other hand, Seagate honors the drives warranty no matter whether it
    > is OEM or not. Is my observation correct? Thanks.

    There are claims on this thread that OEM drives carry little or no warranty
    from the manufacturer. Nearly every drive I've purchased over the past 5 or
    6 years has been OEM, and checking all that I still have (about six) show
    they all have or had warranties from the manufacturer for the duration,
    usually three years. My Raptors, both OEM, have five-year warranties and
    they show up on the WD website as still being in warranty. Am I missing
    something?

    I've been fortunate to have owned reliable drives over the years, and the
    only warranty adjustment I've made in the past few years was one IBM 75GXP,
    a notoriously unreliable drive series. It was purchased as OEM and IBM sent
    me replacement drive (a 60GXP, statistically just as unreliable but still
    running) after about one year. I was always under the impression that HD
    warranties were the same for OEM or retail, unlike Intel CPU's, which carry
    a three-year warranty only for boxed retail processors.
  13. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    Please setup your newsclient properly.

    "Bob Davis" <nospam@nospam.net> wrote in message news:EImue.50842$iU.46552@lakeread05
    > "Ar Q" <ArthurQ283@hottmail.com> wrote in message news:OxMte.9366$VK4.6319@newsread1.news.atl.earthlink.net...
    >
    > > I am looking for a bigger SCSI Hard Drive for upgrade. After researching
    > > EBay, Yahoo Stores and Pricewatch carefully, it is my observation that
    > > although Maxtor is cheaper than Seagate, its warranty service is a mess.
    > > Most drives in the market are OEMs. If I need service, I can only return
    > > to the vendors. And the warranty periods vary from 30 days to 2 years
    > > depending on the vendors and many of them omit the information when making
    > > the sales.
    > > On the other hand, Seagate honors the drives warranty no matter whether it
    > > is OEM or not. Is my observation correct? Thanks.
    >
    > There are claims on this thread that OEM drives carry little or no warranty
    > from the manufacturer.

    Depends on what is meant by OEM. With IBM that's something quite differ-
    ent, i.e. an OEM labeled drive was a drive intended not for own use, i.e. retail.
    An IBM OEM drive (the ones for their own use) can usu-
    ally be recognized by having a part PN and FRU number.
    Those fall within the warranty that comes with the machine that it was sold with.

    > Nearly every drive I've purchased over the past 5 or 6 years has been OEM,

    Well, obviously, if all were IBMs. Not so obvious, if not.
    How exactly did you know that they were (sold to) OEMs?

    > and checking all that I still have (about six) show they all have or had
    > warranties from the manufacturer for the duration, usually three years.

    > My Raptors, both OEM, have five-year warranties and
    > they show up on the WD website as still being in warranty.
    > Am I missing something?

    So whom were they OEM-ed to?

    >
    > I've been fortunate to have owned reliable drives over the years, and the only
    > warranty adjustment I've made in the past few years was one IBM 75GXP,
    > a notoriously unreliable drive series.

    > It was purchased as OEM

    Which is the norm for IBM.

    > and IBM sent me replacement drive (a 60GXP, statistically just as
    > unreliable but still running) after about one year.

    > I was always under the impression that HD
    > warranties were the same for OEM or retail,

    Nope.
    And it depends on what is meant by OEM, an OEM drive (for consumers,
    i.e. retail) or a drive sold/manufactured exclusively to/for an OEM.
    That is different for IBM and say the rest although for external drives
    Seagate et al may be their own OEM too.

    > unlike Intel CPU's, which carry a three-year warranty only for boxed
    > retail processors.
  14. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    "Bob Davis" <nospam@nospam.net> wrote in message
    news:EImue.50842$iU.46552@lakeread05...
    >
    > "Ar Q" <ArthurQ283@hottmail.com> wrote in message
    > news:OxMte.9366$VK4.6319@newsread1.news.atl.earthlink.net...
    >
    > >I am looking for a bigger SCSI Hard Drive for upgrade. After researching
    > > EBay, Yahoo Stores and Pricewatch carefully, it is my observation that
    > > although Maxtor is cheaper than Seagate, its warranty service is a mess.
    > > Most drives in the market are OEMs. If I need service, I can only return
    > > to
    > > the vendors. And the warranty periods vary from 30 days to 2 years
    > > depending
    > > on the vendors and many of them omit the information when making the
    > > sales.
    > > On the other hand, Seagate honors the drives warranty no matter whether
    it
    > > is OEM or not. Is my observation correct? Thanks.
    >
    > There are claims on this thread that OEM drives carry little or no
    warranty
    > from the manufacturer. Nearly every drive I've purchased over the past 5
    or
    > 6 years has been OEM, and checking all that I still have (about six) show
    > they all have or had warranties from the manufacturer for the duration,
    > usually three years. My Raptors, both OEM, have five-year warranties and
    > they show up on the WD website as still being in warranty. Am I missing
    > something?

    No, your experience is typical.

    > I've been fortunate to have owned reliable drives over the years, and the
    > only warranty adjustment I've made in the past few years was one IBM
    75GXP,
    > a notoriously unreliable drive series. It was purchased as OEM and IBM
    sent
    > me replacement drive (a 60GXP, statistically just as unreliable but still
    > running) after about one year. I was always under the impression that HD
    > warranties were the same for OEM or retail, unlike Intel CPU's, which
    carry
    > a three-year warranty only for boxed retail processors.
    >
  15. Archived from groups: comp.sys.ibm.pc.hardware.storage (More info?)

    On 21/06/05 05:17, Ar Q wrote:
    > I am looking for a bigger SCSI Hard Drive for upgrade. After researching
    > EBay, Yahoo Stores and Pricewatch carefully, it is my observation that
    > although Maxtor is cheaper than Seagate, its warranty service is a mess.
    > Most drives in the market are OEMs. If I need service, I can only return to
    > the vendors. And the warranty periods vary from 30 days to 2 years depending
    > on the vendors and many of them omit the information when making the sales.
    > On the other hand, Seagate honors the drives warranty no matter whether it
    > is OEM or not. Is my observation correct? Thanks.
    >
    >


    No.
    Seagate only honours warrantee when the drive is bought as a retail
    Seagate product. All those HP, Compaq, IBM and other drives made by
    Seagate and sold through computer manufacturers have to go back to the
    OEM for servicing.

    If you want to know whether a particular drive is under Seagate
    warrantee or not you can find out on their WEB-site.
    (http://support.seagate.com/customer/warranty_validation.jsp)
    All you need is a model or part no. and serial number.
    Try some drives offered on eBay and draw your own conclusions.

    Arie Bant.
Ask a new question

Read More

SCSI Seagate Maxtor Storage