Archived from groups: comp.sys.ibm.pc.hardware.storage (
More info?)
name <dohduhdah@gmail.com> wrote:
> name wrote:
>> Folkert Rienstra schreef:
>>
>>> "name" <dohduhdah@gmail.com> wrote in message
>>> news:1123120746.165160.7100@g47g2000cwa.googlegroups.com
>>>> Arno Wagner wrote:
>>>>> Previously name <dohduhdah@gmail.com> wrote:
>>>>>
>>>>>> Hello.
>>>>>> Once more an issue with a maxtor drive, though hopefully this
>>>>>> is a minor quibble.
>>>>>> While running the maxtor powermax 4.21 diagnostic utility (from
>>>>>> a bootable rom) on a 300 gb maxtor disk, the "install
>>>>>> confirmation" test failed because the "SMART threshold check"
>>>>>> failed.
>>>>>> However, the drive seems to operate fine and the "basic quick
>>>>>> test" didn't report any problems.
>>>>>> Is this SMART issue a serious problem? How can it be resolved?
>>>>>
>>>>> Might be. Better assume it is. Resolution is typically
>>>>> a drive replacement. I have had drives with problems before where
>>>>> the quick test did not fail. At least run a long test.
>>>>
>>>> I already wrote maxtor about it (asking them if it might be a bug
>>>> in the diagnostic utility or if a replacement would be advisable).
>>>> I ran all the other tests (short and long) and they didn't report
>>>> any problems.
>>>>
>>>>>
>>>>> It would also be a good idea to have a look at the actual SMART
>>>>> values (e.g. with smartctl) and maybe post them here. In the
>>>>> meantime expect the drive to fail, i.e. don't depend on it in
>>>>> any way.
>>>>>
>>>>> Arno
>>>>
>>>> The smart values can be found here:
>>>>
http://www.ibbu.nl/~nsprakel/smart300.jpg
>>>>
>>>> I wouldn't know what to make of all that stuff myself however.
>>>> But in the other thread (about another maxtor drive giving
>>>> problems in a USB enclosure) it was confirmed it looked ok.
>>>>
>>>> This one didn't, but since the warranty has run out, I'll try to
>>>> fix it (after backing up data) and try to live with it:
>>>>
http://www.ibbu.nl/~nsprakel/smart120.jpg
>>>>
>>>> This is the maxtor drive that was giving problems in the usb
>>>> enclosure and I will mail it to maxtor since the warranty is still
>>>> valid:
http://www.ibbu.nl/~nsprakel/smart200.jpg
>>>>
>>>> All three maxtor drives were giving trouble with the diagnostics
>>>> utility
>>>
>>>> but I'm sure glad it seems the 300 gb drive seems to be ok after
>>>> all.
>>>
>>> With 4197 hardware ECC recovered errors?
>>> That is sectors that were read needing correction.
>>
>> Hmmm, perhaps that 300 gb drive ought to be replaced as well
>> afterall... maxtor also replied that the error reported by their
>> diagnostic utility is genuine and the drive needs to be replaced.
> I returned the drive (it was only 2 months old) and got an identical
> replacement. In fact it was so identical that it generated exactly
> the same SMART threshold check failure when I tested it again
> using the PowerMax diagnostics utility (though the drive
> had a different serial number of course).
> I guess either they have a whole batch of faulty
> drives at the computer store where I bought it
It wont be that with the SMART data being fine.
> or there is some kind of bug in the PowerMax diagnostics utility.
Yep, Maxtor is utterly notorious for that.
> Don't know what to do about it, but I wrote maxtor again to ask
> them for an explanation and I'll contact the computer store as well.
Try an older version of PowerMax.
> Perhaps I'll also test the drive in a different computer to see
> if that yields the same failed "Installation Confirmation" test.
Yeah, worth trying if its not too much effort, its unlikely that
that version of PowerMax fails in all systems with those drives.
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