Could anyone help, I bought my daughter a Dell Inspiron laptop for Christmas, when I tried to install Sims 3 for her the drive would not recognise the DVD. It recognises a CD no problem and the DVD works fine on another laptop loading up the setup file straight away. How could I fix this?
Try another dvd disk to confirm that the drive is working properly. It's possible to have a dud drive that reads cd's but fails to read dvd's, even though it's new.
If that's the case you will have to return it under warranty.