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Yet Another Firewire Camcorder problem - please help

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Anonymous
January 31, 2005 2:17:23 PM

Archived from groups: microsoft.public.windowsxp.video (More info?)

Hi, I have done a bit of searching and I know these issues crop up a lot, so
I hope you can take some time to help.

I have tried to use both my camcorder and a friends camcorder on my PC via
the firewire. Neither of them appeared as devices under device manager nor
did a little bubble appear listing hte device. It used to work on my
install of XP (but I can't remember if I last tried it under SP2 or not).

I have now completely reinstalled SP2 (made sure the firewall is turned off
as I use a router firewall) and I still can't see either camcorder. I have
tried it on my Soundblaster Audigy firewire port and on my firewire card. I
have even tried installing windows 98 SE (to dual boot) but I haven't got it
to display there either (I remember that firewire support was a little flaky
in 98 so I don't know whether to read to much into that).

I know the firewire card works OK as my iPod still syncs through it. As far
as I can tell there are no drivers for the camcorder (it is a Panasonic NV
DS15 - about 3-4 years old).

Has anyone any other suggestions as to what I can try? Thanks.
Anonymous
January 31, 2005 11:53:19 PM

Archived from groups: microsoft.public.windowsxp.video (More info?)

There are many reasons for not being able to capture, it is always best to
start with the most obvious and work your way through.

With the computer on, connect the camcorder to the pc using a firewire
cable. It is important to use firewire as USB cannot control the camera
fully and the information flow is often not capable of transferring full
sized dv-avi files. Most video capture applications also only work with a
firewire connected camcorder.

Turn the camcorder on and into the vcr/playback position. XP should give
it's characteristic new hardware inserted ping followed by the new hardware
balloon appearing in the bottom right of your pc screen. XP should have all
the drivers it needs for all the latest devices, so at this point you should
just allow XP to load all the information it wants. The writing in the
balloon should alter, with possibly the type of device and the make and
model number as well. When it has finished the balloon will say "Your new
hardware is installed and ready to use." The balloon should then disappear.

What happens if the perfect world scenario doesn't work for you? That's why
you are here isn't it. To start we need to break down the process into it's
various parts and gradually rule out each one as we go.

The PC.

1. Ensure the firewire port is enabled and working.

From the main windows screen go
Start > Control Panel > System > Hardware > Device Manager
If when you get to Control Panel you cannot see System, either click on
classic view at the top left and it will then be one of the options or go
from Control Panel > Performance and Maintenance> System > Device Manager.
In Device Manager you should look for the IEEE 1394 Bus host controllers
entry. If you can expand this you should have something similar to OHCI
Compliant IEEE 1394 Host Controller.
Neither of these entries should have a yellow exclamation mark by them, like
you can see in the picture where there is one next to network adaptors. if
there is, you have a problem.

To fix this you can do a number of things, we'll start with the easiest and
move on to the harder as we progress.

If you have closed down device manager, then open it back up. Right click on
OHCI Compliant IEEE 1394 host controller and then left click on Update
driver. This will open up a box labeled Hardware Update Wizard. Click on
next and leave it to find the driver. XP should contain all the files needed
to replace the drivers for your firewire card, so after waiting a short
while, during which time the box will now say please wait while the wizard
searches. The box should end up saying the device is installed and ready to
use. If you check again in device manager the yellow exclamation mark should
now be gone.

There may also be a red cross through it, this would mean that the device
has not been enabled. To re-enable the device all you need to do is right
click on OHCI Compliant IEEE 1394 host controller and then left click on
enable.

It's a good idea to check for faulty components at this stage.

The easiest way to check for faulty components is to get your hands on some
other items which you know for sure work. These will be a computer, firewire
cable and another camcorder, funnily enough all the same parts we are having
trouble with!!!!!

Firstly how do we know these new components work, well if a friend has a
camcorder and uses his pc for editing and he can demonstrate that his pc
recognise's his camera, then you know the three items work.
I would suggest to test all three pieces of equipment on each other, so your
cam with his cable and pc, your cam and cable on his pc, his cam your cable
and his pc, etc until you have been through every option.
Do not stop if you think you have found one faulty item, you may have two or
even all three!

If this hasn't shown up a faulty cam or cable the next step is to get inside
the pc.

Conflicts can exist between pci cards due to the way the port has been
assigned. The main problems are, No IRQ has been assigned, an IRQ has been
assigned, but it has a software conflict, an IRQ has been assigned, and it
has a hardware conflict.

Simply put the firewire card may be interfering with say the sound card, or
vice versa.

The first step is to go back into device manager and after right clicking on
the OHCI compliant ieee1394 host controller, is to choose uninstall, a
warning will come up, choose yes and the firewire card will be removed from
the system.

We now need to get inside the pc and the first thing you need to do when
working inside the pc is to read safety first.

Next, remove the case cover and determine which the firewire card is. Remove
any cables from the card which may be connected to it, carefully move any
cables which may interfere with physically removing the card, then unscrew
the screw holding the card tightly in place to the case. Once this is
removed we are ready to take out the card, a good time to ensure you are
earthed!! Take hold of the card, carefully but firmly and pull it out as
best you can in an all in one motion straight up, try not to lever it out by
rocking from side to side.

Place the card somewhere safe and away from anything that may build up
static, so not on a carpet.

Now, we need to turn the pc back on again. So, please put the case cover
back on, we don't want you getting an electric shock before solving your
problem. After replacing the cover boot up the pc as normal. Let it start up
and then leave it on for a minute or two and then turn it off. Again leave
it for a few minutes before starting work on it.

We need to remove the case and replace the firewire card. This time we need
to place it in to a different pci slot. This will help solve any interrupt
request conflicts. Again, push it in firmly but carefully, in one downward
motion, do not try pushing in one side and then the other. Once in place you
can reconnect any cables and screw in the retaining screw holding the card
to the case. Now refit the case cover and we are ready to turn on the pc
again.

When you turn it on XP should recognise that there is new hardware fitted
and the new hardware found balloon will again appear and XP will reinstall
the drivers. Hopefully this will sort the problem and we can get on with
editing. If not, you may need to repeat the process and move the card to
another pci slot and retest, and it may even mean swapping all of the cards
around, such as removing the audio card and placing that in another slot. If
you need to do this, then follow the above instructions and remove the cards
drivers from XP before physically removing the card from the pc and then
reinstalling when you have refitted the card. For this you will need to
ensure you have the driver cd from the manufacturer of the card.








--
Graham Hughes
MVP Digital Media
Laird of Glencairn
www.dvds2treasure.com
www.simplydv.com


"Philip Rayne" <prayne@nospam.me> wrote in message
news:ctl442$qgq$1$8300dec7@news.demon.co.uk...
> Hi, I have done a bit of searching and I know these issues crop up a lot,
so
> I hope you can take some time to help.
>
> I have tried to use both my camcorder and a friends camcorder on my PC via
> the firewire. Neither of them appeared as devices under device manager
nor
> did a little bubble appear listing hte device. It used to work on my
> install of XP (but I can't remember if I last tried it under SP2 or not).
>
> I have now completely reinstalled SP2 (made sure the firewall is turned
off
> as I use a router firewall) and I still can't see either camcorder. I
have
> tried it on my Soundblaster Audigy firewire port and on my firewire card.
I
> have even tried installing windows 98 SE (to dual boot) but I haven't got
it
> to display there either (I remember that firewire support was a little
flaky
> in 98 so I don't know whether to read to much into that).
>
> I know the firewire card works OK as my iPod still syncs through it. As
far
> as I can tell there are no drivers for the camcorder (it is a Panasonic NV
> DS15 - about 3-4 years old).
>
> Has anyone any other suggestions as to what I can try? Thanks.
>
>
Anonymous
February 12, 2005 8:07:02 PM

Archived from groups: microsoft.public.windowsxp.video (More info?)

Its not your computer or your camera ro your firewire cable. I havae had the
same problem for a few weeks now. I have everything set up correctly but my
sony digital handy cam will not work with any video capture software via
firewire cable. I have tried several different friends computers with
different capture cards software etc. No luck. Uninstalled sp2 and most
windows updates will still only capture with usb. This problem is becoming
more widespread as I know of several people with the same problem. The odds
are better at winning the lottery then getting any usefull help from Sony,
been contacting them regularly with no reply. If anybody finds a fix froo
this problem would you please post it here for others to see. thanks

"Graham Hughes" wrote:

> There are many reasons for not being able to capture, it is always best to
> start with the most obvious and work your way through.
>
> With the computer on, connect the camcorder to the pc using a firewire
> cable. It is important to use firewire as USB cannot control the camera
> fully and the information flow is often not capable of transferring full
> sized dv-avi files. Most video capture applications also only work with a
> firewire connected camcorder.
>
> Turn the camcorder on and into the vcr/playback position. XP should give
> it's characteristic new hardware inserted ping followed by the new hardware
> balloon appearing in the bottom right of your pc screen. XP should have all
> the drivers it needs for all the latest devices, so at this point you should
> just allow XP to load all the information it wants. The writing in the
> balloon should alter, with possibly the type of device and the make and
> model number as well. When it has finished the balloon will say "Your new
> hardware is installed and ready to use." The balloon should then disappear.
>
> What happens if the perfect world scenario doesn't work for you? That's why
> you are here isn't it. To start we need to break down the process into it's
> various parts and gradually rule out each one as we go.
>
> The PC.
>
> 1. Ensure the firewire port is enabled and working.
>
> From the main windows screen go
> Start > Control Panel > System > Hardware > Device Manager
> If when you get to Control Panel you cannot see System, either click on
> classic view at the top left and it will then be one of the options or go
> from Control Panel > Performance and Maintenance> System > Device Manager.
> In Device Manager you should look for the IEEE 1394 Bus host controllers
> entry. If you can expand this you should have something similar to OHCI
> Compliant IEEE 1394 Host Controller.
> Neither of these entries should have a yellow exclamation mark by them, like
> you can see in the picture where there is one next to network adaptors. if
> there is, you have a problem.
>
> To fix this you can do a number of things, we'll start with the easiest and
> move on to the harder as we progress.
>
> If you have closed down device manager, then open it back up. Right click on
> OHCI Compliant IEEE 1394 host controller and then left click on Update
> driver. This will open up a box labeled Hardware Update Wizard. Click on
> next and leave it to find the driver. XP should contain all the files needed
> to replace the drivers for your firewire card, so after waiting a short
> while, during which time the box will now say please wait while the wizard
> searches. The box should end up saying the device is installed and ready to
> use. If you check again in device manager the yellow exclamation mark should
> now be gone.
>
> There may also be a red cross through it, this would mean that the device
> has not been enabled. To re-enable the device all you need to do is right
> click on OHCI Compliant IEEE 1394 host controller and then left click on
> enable.
>
> It's a good idea to check for faulty components at this stage.
>
> The easiest way to check for faulty components is to get your hands on some
> other items which you know for sure work. These will be a computer, firewire
> cable and another camcorder, funnily enough all the same parts we are having
> trouble with!!!!!
>
> Firstly how do we know these new components work, well if a friend has a
> camcorder and uses his pc for editing and he can demonstrate that his pc
> recognise's his camera, then you know the three items work.
> I would suggest to test all three pieces of equipment on each other, so your
> cam with his cable and pc, your cam and cable on his pc, his cam your cable
> and his pc, etc until you have been through every option.
> Do not stop if you think you have found one faulty item, you may have two or
> even all three!
>
> If this hasn't shown up a faulty cam or cable the next step is to get inside
> the pc.
>
> Conflicts can exist between pci cards due to the way the port has been
> assigned. The main problems are, No IRQ has been assigned, an IRQ has been
> assigned, but it has a software conflict, an IRQ has been assigned, and it
> has a hardware conflict.
>
> Simply put the firewire card may be interfering with say the sound card, or
> vice versa.
>
> The first step is to go back into device manager and after right clicking on
> the OHCI compliant ieee1394 host controller, is to choose uninstall, a
> warning will come up, choose yes and the firewire card will be removed from
> the system.
>
> We now need to get inside the pc and the first thing you need to do when
> working inside the pc is to read safety first.
>
> Next, remove the case cover and determine which the firewire card is. Remove
> any cables from the card which may be connected to it, carefully move any
> cables which may interfere with physically removing the card, then unscrew
> the screw holding the card tightly in place to the case. Once this is
> removed we are ready to take out the card, a good time to ensure you are
> earthed!! Take hold of the card, carefully but firmly and pull it out as
> best you can in an all in one motion straight up, try not to lever it out by
> rocking from side to side.
>
> Place the card somewhere safe and away from anything that may build up
> static, so not on a carpet.
>
> Now, we need to turn the pc back on again. So, please put the case cover
> back on, we don't want you getting an electric shock before solving your
> problem. After replacing the cover boot up the pc as normal. Let it start up
> and then leave it on for a minute or two and then turn it off. Again leave
> it for a few minutes before starting work on it.
>
> We need to remove the case and replace the firewire card. This time we need
> to place it in to a different pci slot. This will help solve any interrupt
> request conflicts. Again, push it in firmly but carefully, in one downward
> motion, do not try pushing in one side and then the other. Once in place you
> can reconnect any cables and screw in the retaining screw holding the card
> to the case. Now refit the case cover and we are ready to turn on the pc
> again.
>
> When you turn it on XP should recognise that there is new hardware fitted
> and the new hardware found balloon will again appear and XP will reinstall
> the drivers. Hopefully this will sort the problem and we can get on with
> editing. If not, you may need to repeat the process and move the card to
> another pci slot and retest, and it may even mean swapping all of the cards
> around, such as removing the audio card and placing that in another slot. If
> you need to do this, then follow the above instructions and remove the cards
> drivers from XP before physically removing the card from the pc and then
> reinstalling when you have refitted the card. For this you will need to
> ensure you have the driver cd from the manufacturer of the card.
>
>
>
>
>
>
>
>
> --
> Graham Hughes
> MVP Digital Media
> Laird of Glencairn
> www.dvds2treasure.com
> www.simplydv.com
>
>
> "Philip Rayne" <prayne@nospam.me> wrote in message
> news:ctl442$qgq$1$8300dec7@news.demon.co.uk...
> > Hi, I have done a bit of searching and I know these issues crop up a lot,
> so
> > I hope you can take some time to help.
> >
> > I have tried to use both my camcorder and a friends camcorder on my PC via
> > the firewire. Neither of them appeared as devices under device manager
> nor
> > did a little bubble appear listing hte device. It used to work on my
> > install of XP (but I can't remember if I last tried it under SP2 or not).
> >
> > I have now completely reinstalled SP2 (made sure the firewall is turned
> off
> > as I use a router firewall) and I still can't see either camcorder. I
> have
> > tried it on my Soundblaster Audigy firewire port and on my firewire card.
> I
> > have even tried installing windows 98 SE (to dual boot) but I haven't got
> it
> > to display there either (I remember that firewire support was a little
> flaky
> > in 98 so I don't know whether to read to much into that).
> >
> > I know the firewire card works OK as my iPod still syncs through it. As
> far
> > as I can tell there are no drivers for the camcorder (it is a Panasonic NV
> > DS15 - about 3-4 years old).
> >
> > Has anyone any other suggestions as to what I can try? Thanks.
> >
> >
>
>
>
Related resources
Anonymous
February 13, 2005 6:08:40 AM

Archived from groups: microsoft.public.windowsxp.video (More info?)

You may need to explain the "any video capture software" that is
being used. Most "firewire" cams are only supplied with
applications/drivers for capturing video data to a hard drive. If
you are trying to use a "firewire" cam with webcam applications
like netmeeting, webcam32 and such, then the cam manufacturer
needs to supply VFW/WMD drivers to work with these types of
programs. Most don't. You may ned to use something like
trackercam or webcamdv (links below) for using your cam with the
webcam type programs.

http://www.trackercam.com/TCamWeb/tcaminfo.htm
http://www.orangeware.com/endusers/webcamdv.html

On Sat, 12 Feb 2005 17:07:02 -0800, "=?Utf-8?B?RGFuIE1hYw==?="
<DanMac@discussions.microsoft.com> wrote:

>Its not your computer or your camera ro your firewire cable. I havae had the
>same problem for a few weeks now. I have everything set up correctly but my
>sony digital handy cam will not work with any video capture software via
>firewire cable. I have tried several different friends computers with
>different capture cards software etc. No luck. Uninstalled sp2 and most
>windows updates will still only capture with usb. This problem is becoming
>more widespread as I know of several people with the same problem. The odds
>are better at winning the lottery then getting any usefull help from Sony,
>been contacting them regularly with no reply. If anybody finds a fix froo
>this problem would you please post it here for others to see. thanks
>
>"Graham Hughes" wrote:
>
>> There are many reasons for not being able to capture, it is always best to
>> start with the most obvious and work your way through.
>>
>> With the computer on, connect the camcorder to the pc using a firewire
>> cable. It is important to use firewire as USB cannot control the camera
>> fully and the information flow is often not capable of transferring full
>> sized dv-avi files. Most video capture applications also only work with a
>> firewire connected camcorder.
>>
>> Turn the camcorder on and into the vcr/playback position. XP should give
>> it's characteristic new hardware inserted ping followed by the new hardware
>> balloon appearing in the bottom right of your pc screen. XP should have all
>> the drivers it needs for all the latest devices, so at this point you should
>> just allow XP to load all the information it wants. The writing in the
>> balloon should alter, with possibly the type of device and the make and
>> model number as well. When it has finished the balloon will say "Your new
>> hardware is installed and ready to use." The balloon should then disappear.
>>
>> What happens if the perfect world scenario doesn't work for you? That's why
>> you are here isn't it. To start we need to break down the process into it's
>> various parts and gradually rule out each one as we go.
>>
>> The PC.
>>
>> 1. Ensure the firewire port is enabled and working.
>>
>> From the main windows screen go
>> Start > Control Panel > System > Hardware > Device Manager
>> If when you get to Control Panel you cannot see System, either click on
>> classic view at the top left and it will then be one of the options or go
>> from Control Panel > Performance and Maintenance> System > Device Manager.
>> In Device Manager you should look for the IEEE 1394 Bus host controllers
>> entry. If you can expand this you should have something similar to OHCI
>> Compliant IEEE 1394 Host Controller.
>> Neither of these entries should have a yellow exclamation mark by them, like
>> you can see in the picture where there is one next to network adaptors. if
>> there is, you have a problem.
>>
>> To fix this you can do a number of things, we'll start with the easiest and
>> move on to the harder as we progress.
>>
>> If you have closed down device manager, then open it back up. Right click on
>> OHCI Compliant IEEE 1394 host controller and then left click on Update
>> driver. This will open up a box labeled Hardware Update Wizard. Click on
>> next and leave it to find the driver. XP should contain all the files needed
>> to replace the drivers for your firewire card, so after waiting a short
>> while, during which time the box will now say please wait while the wizard
>> searches. The box should end up saying the device is installed and ready to
>> use. If you check again in device manager the yellow exclamation mark should
>> now be gone.
>>
>> There may also be a red cross through it, this would mean that the device
>> has not been enabled. To re-enable the device all you need to do is right
>> click on OHCI Compliant IEEE 1394 host controller and then left click on
>> enable.
>>
>> It's a good idea to check for faulty components at this stage.
>>
>> The easiest way to check for faulty components is to get your hands on some
>> other items which you know for sure work. These will be a computer, firewire
>> cable and another camcorder, funnily enough all the same parts we are having
>> trouble with!!!!!
>>
>> Firstly how do we know these new components work, well if a friend has a
>> camcorder and uses his pc for editing and he can demonstrate that his pc
>> recognise's his camera, then you know the three items work.
>> I would suggest to test all three pieces of equipment on each other, so your
>> cam with his cable and pc, your cam and cable on his pc, his cam your cable
>> and his pc, etc until you have been through every option.
>> Do not stop if you think you have found one faulty item, you may have two or
>> even all three!
>>
>> If this hasn't shown up a faulty cam or cable the next step is to get inside
>> the pc.
>>
>> Conflicts can exist between pci cards due to the way the port has been
>> assigned. The main problems are, No IRQ has been assigned, an IRQ has been
>> assigned, but it has a software conflict, an IRQ has been assigned, and it
>> has a hardware conflict.
>>
>> Simply put the firewire card may be interfering with say the sound card, or
>> vice versa.
>>
>> The first step is to go back into device manager and after right clicking on
>> the OHCI compliant ieee1394 host controller, is to choose uninstall, a
>> warning will come up, choose yes and the firewire card will be removed from
>> the system.
>>
>> We now need to get inside the pc and the first thing you need to do when
>> working inside the pc is to read safety first.
>>
>> Next, remove the case cover and determine which the firewire card is. Remove
>> any cables from the card which may be connected to it, carefully move any
>> cables which may interfere with physically removing the card, then unscrew
>> the screw holding the card tightly in place to the case. Once this is
>> removed we are ready to take out the card, a good time to ensure you are
>> earthed!! Take hold of the card, carefully but firmly and pull it out as
>> best you can in an all in one motion straight up, try not to lever it out by
>> rocking from side to side.
>>
>> Place the card somewhere safe and away from anything that may build up
>> static, so not on a carpet.
>>
>> Now, we need to turn the pc back on again. So, please put the case cover
>> back on, we don't want you getting an electric shock before solving your
>> problem. After replacing the cover boot up the pc as normal. Let it start up
>> and then leave it on for a minute or two and then turn it off. Again leave
>> it for a few minutes before starting work on it.
>>
>> We need to remove the case and replace the firewire card. This time we need
>> to place it in to a different pci slot. This will help solve any interrupt
>> request conflicts. Again, push it in firmly but carefully, in one downward
>> motion, do not try pushing in one side and then the other. Once in place you
>> can reconnect any cables and screw in the retaining screw holding the card
>> to the case. Now refit the case cover and we are ready to turn on the pc
>> again.
>>
>> When you turn it on XP should recognise that there is new hardware fitted
>> and the new hardware found balloon will again appear and XP will reinstall
>> the drivers. Hopefully this will sort the problem and we can get on with
>> editing. If not, you may need to repeat the process and move the card to
>> another pci slot and retest, and it may even mean swapping all of the cards
>> around, such as removing the audio card and placing that in another slot. If
>> you need to do this, then follow the above instructions and remove the cards
>> drivers from XP before physically removing the card from the pc and then
>> reinstalling when you have refitted the card. For this you will need to
>> ensure you have the driver cd from the manufacturer of the card.
>>
>>
>>
>>
>>
>>
>>
>>
>> --
>> Graham Hughes
>> MVP Digital Media
>> Laird of Glencairn
>> www.dvds2treasure.com
>> www.simplydv.com
>>
>>
>> "Philip Rayne" <prayne@nospam.me> wrote in message
>> news:ctl442$qgq$1$8300dec7@news.demon.co.uk...
>> > Hi, I have done a bit of searching and I know these issues crop up a lot,
>> so
>> > I hope you can take some time to help.
>> >
>> > I have tried to use both my camcorder and a friends camcorder on my PC via
>> > the firewire. Neither of them appeared as devices under device manager
>> nor
>> > did a little bubble appear listing hte device. It used to work on my
>> > install of XP (but I can't remember if I last tried it under SP2 or not).
>> >
>> > I have now completely reinstalled SP2 (made sure the firewall is turned
>> off
>> > as I use a router firewall) and I still can't see either camcorder. I
>> have
>> > tried it on my Soundblaster Audigy firewire port and on my firewire card.
>> I
>> > have even tried installing windows 98 SE (to dual boot) but I haven't got
>> it
>> > to display there either (I remember that firewire support was a little
>> flaky
>> > in 98 so I don't know whether to read to much into that).
>> >
>> > I know the firewire card works OK as my iPod still syncs through it. As
>> far
>> > as I can tell there are no drivers for the camcorder (it is a Panasonic NV
>> > DS15 - about 3-4 years old).
>> >
>> > Has anyone any other suggestions as to what I can try? Thanks.
>> >
>> >
>>
>>
>>
Anonymous
February 18, 2005 3:55:06 PM

Archived from groups: microsoft.public.windowsxp.video (More info?)

Precisely!!! I have been having the exact same problem (Sony Digital8). The
thing is I am not a new user of XP or my camcorder or my software. That is
the most emphatic point here for -- the cables will not work, and the camera
is not recognized in any software I have tried (probably used about 5 titles
of software, and tested it on 3 computers -- I mean, come on, that is
ridiculous. That screams that this problem is a Windows or Microsoft
problem).
Everything I have tried is familiar to me. I have used my camcorder,
operating system, computer, cables, and software for who-knows-how-long.
(a.k.a. I know what I am doing -- which is EXACTLY the point the other people
posting here are trying to make. they are not new users fumbling over things
they don't know how to use either.) If there's going to be a solution to
this? It's going to have to be something that points out a change that has
occurred recently -- a universal change (which I thought was SP2, glad I
checked here to see that everyone's experience proves that to be incorrect
before I dove into a complete re-installation of my op. system.)

I remember awhile back that a USB update was causing problems on some
people's computers -- doesn't that logically suggest an update is likely the
culprit? Please, someone from Microsoft, help us out here. This problem HAS
to be something along those lines.


"Dan Mac" wrote:

> Its not your computer or your camera ro your firewire cable. I havae had the
> same problem for a few weeks now. I have everything set up correctly but my
> sony digital handy cam will not work with any video capture software via
> firewire cable. I have tried several different friends computers with
> different capture cards software etc. No luck. Uninstalled sp2 and most
> windows updates will still only capture with usb. This problem is becoming
> more widespread as I know of several people with the same problem. The odds
> are better at winning the lottery then getting any usefull help from Sony,
> been contacting them regularly with no reply. If anybody finds a fix froo
> this problem would you please post it here for others to see. thanks
>
> "Graham Hughes" wrote:
>
> > There are many reasons for not being able to capture, it is always best to
> > start with the most obvious and work your way through.
> >
> > With the computer on, connect the camcorder to the pc using a firewire
> > cable. It is important to use firewire as USB cannot control the camera
> > fully and the information flow is often not capable of transferring full
> > sized dv-avi files. Most video capture applications also only work with a
> > firewire connected camcorder.
> >
> > Turn the camcorder on and into the vcr/playback position. XP should give
> > it's characteristic new hardware inserted ping followed by the new hardware
> > balloon appearing in the bottom right of your pc screen. XP should have all
> > the drivers it needs for all the latest devices, so at this point you should
> > just allow XP to load all the information it wants. The writing in the
> > balloon should alter, with possibly the type of device and the make and
> > model number as well. When it has finished the balloon will say "Your new
> > hardware is installed and ready to use." The balloon should then disappear.
> >
> > What happens if the perfect world scenario doesn't work for you? That's why
> > you are here isn't it. To start we need to break down the process into it's
> > various parts and gradually rule out each one as we go.
> >
> > The PC.
> >
> > 1. Ensure the firewire port is enabled and working.
> >
> > From the main windows screen go
> > Start > Control Panel > System > Hardware > Device Manager
> > If when you get to Control Panel you cannot see System, either click on
> > classic view at the top left and it will then be one of the options or go
> > from Control Panel > Performance and Maintenance> System > Device Manager.
> > In Device Manager you should look for the IEEE 1394 Bus host controllers
> > entry. If you can expand this you should have something similar to OHCI
> > Compliant IEEE 1394 Host Controller.
> > Neither of these entries should have a yellow exclamation mark by them, like
> > you can see in the picture where there is one next to network adaptors. if
> > there is, you have a problem.
> >
> > To fix this you can do a number of things, we'll start with the easiest and
> > move on to the harder as we progress.
> >
> > If you have closed down device manager, then open it back up. Right click on
> > OHCI Compliant IEEE 1394 host controller and then left click on Update
> > driver. This will open up a box labeled Hardware Update Wizard. Click on
> > next and leave it to find the driver. XP should contain all the files needed
> > to replace the drivers for your firewire card, so after waiting a short
> > while, during which time the box will now say please wait while the wizard
> > searches. The box should end up saying the device is installed and ready to
> > use. If you check again in device manager the yellow exclamation mark should
> > now be gone.
> >
> > There may also be a red cross through it, this would mean that the device
> > has not been enabled. To re-enable the device all you need to do is right
> > click on OHCI Compliant IEEE 1394 host controller and then left click on
> > enable.
> >
> > It's a good idea to check for faulty components at this stage.
> >
> > The easiest way to check for faulty components is to get your hands on some
> > other items which you know for sure work. These will be a computer, firewire
> > cable and another camcorder, funnily enough all the same parts we are having
> > trouble with!!!!!
> >
> > Firstly how do we know these new components work, well if a friend has a
> > camcorder and uses his pc for editing and he can demonstrate that his pc
> > recognise's his camera, then you know the three items work.
> > I would suggest to test all three pieces of equipment on each other, so your
> > cam with his cable and pc, your cam and cable on his pc, his cam your cable
> > and his pc, etc until you have been through every option.
> > Do not stop if you think you have found one faulty item, you may have two or
> > even all three!
> >
> > If this hasn't shown up a faulty cam or cable the next step is to get inside
> > the pc.
> >
> > Conflicts can exist between pci cards due to the way the port has been
> > assigned. The main problems are, No IRQ has been assigned, an IRQ has been
> > assigned, but it has a software conflict, an IRQ has been assigned, and it
> > has a hardware conflict.
> >
> > Simply put the firewire card may be interfering with say the sound card, or
> > vice versa.
> >
> > The first step is to go back into device manager and after right clicking on
> > the OHCI compliant ieee1394 host controller, is to choose uninstall, a
> > warning will come up, choose yes and the firewire card will be removed from
> > the system.
> >
> > We now need to get inside the pc and the first thing you need to do when
> > working inside the pc is to read safety first.
> >
> > Next, remove the case cover and determine which the firewire card is. Remove
> > any cables from the card which may be connected to it, carefully move any
> > cables which may interfere with physically removing the card, then unscrew
> > the screw holding the card tightly in place to the case. Once this is
> > removed we are ready to take out the card, a good time to ensure you are
> > earthed!! Take hold of the card, carefully but firmly and pull it out as
> > best you can in an all in one motion straight up, try not to lever it out by
> > rocking from side to side.
> >
> > Place the card somewhere safe and away from anything that may build up
> > static, so not on a carpet.
> >
> > Now, we need to turn the pc back on again. So, please put the case cover
> > back on, we don't want you getting an electric shock before solving your
> > problem. After replacing the cover boot up the pc as normal. Let it start up
> > and then leave it on for a minute or two and then turn it off. Again leave
> > it for a few minutes before starting work on it.
> >
> > We need to remove the case and replace the firewire card. This time we need
> > to place it in to a different pci slot. This will help solve any interrupt
> > request conflicts. Again, push it in firmly but carefully, in one downward
> > motion, do not try pushing in one side and then the other. Once in place you
> > can reconnect any cables and screw in the retaining screw holding the card
> > to the case. Now refit the case cover and we are ready to turn on the pc
> > again.
> >
> > When you turn it on XP should recognise that there is new hardware fitted
> > and the new hardware found balloon will again appear and XP will reinstall
> > the drivers. Hopefully this will sort the problem and we can get on with
> > editing. If not, you may need to repeat the process and move the card to
> > another pci slot and retest, and it may even mean swapping all of the cards
> > around, such as removing the audio card and placing that in another slot. If
> > you need to do this, then follow the above instructions and remove the cards
> > drivers from XP before physically removing the card from the pc and then
> > reinstalling when you have refitted the card. For this you will need to
> > ensure you have the driver cd from the manufacturer of the card.
> >
> >
> >
> >
> >
> >
> >
> >
> > --
> > Graham Hughes
> > MVP Digital Media
> > Laird of Glencairn
> > www.dvds2treasure.com
> > www.simplydv.com
> >
> >
> > "Philip Rayne" <prayne@nospam.me> wrote in message
> > news:ctl442$qgq$1$8300dec7@news.demon.co.uk...
> > > Hi, I have done a bit of searching and I know these issues crop up a lot,
> > so
> > > I hope you can take some time to help.
> > >
> > > I have tried to use both my camcorder and a friends camcorder on my PC via
> > > the firewire. Neither of them appeared as devices under device manager
> > nor
> > > did a little bubble appear listing hte device. It used to work on my
> > > install of XP (but I can't remember if I last tried it under SP2 or not).
> > >
> > > I have now completely reinstalled SP2 (made sure the firewall is turned
> > off
> > > as I use a router firewall) and I still can't see either camcorder. I
> > have
> > > tried it on my Soundblaster Audigy firewire port and on my firewire card.
> > I
> > > have even tried installing windows 98 SE (to dual boot) but I haven't got
> > it
> > > to display there either (I remember that firewire support was a little
> > flaky
> > > in 98 so I don't know whether to read to much into that).
> > >
> > > I know the firewire card works OK as my iPod still syncs through it. As
> > far
> > > as I can tell there are no drivers for the camcorder (it is a Panasonic NV
> > > DS15 - about 3-4 years old).
> > >
> > > Has anyone any other suggestions as to what I can try? Thanks.
> > >
> > >
> >
> >
> >
Anonymous
April 27, 2005 6:19:43 PM

Archived from groups: microsoft.public.windowsxp.video (More info?)

Tell me someone.....does anyone on this discussion group have a sony hi8 that
WORKS on a firewire connection? I use windows XP.
---> Sue Cole <---

"Bayb459" wrote:

> Precisely!!! I have been having the exact same problem (Sony Digital8). The
> thing is I am not a new user of XP or my camcorder or my software. That is
> the most emphatic point here for -- the cables will not work, and the camera
> is not recognized in any software I have tried (probably used about 5 titles
> of software, and tested it on 3 computers -- I mean, come on, that is
> ridiculous. That screams that this problem is a Windows or Microsoft
> problem).
> Everything I have tried is familiar to me. I have used my camcorder,
> operating system, computer, cables, and software for who-knows-how-long.
> (a.k.a. I know what I am doing -- which is EXACTLY the point the other people
> posting here are trying to make. they are not new users fumbling over things
> they don't know how to use either.) If there's going to be a solution to
> this? It's going to have to be something that points out a change that has
> occurred recently -- a universal change (which I thought was SP2, glad I
> checked here to see that everyone's experience proves that to be incorrect
> before I dove into a complete re-installation of my op. system.)
>
> I remember awhile back that a USB update was causing problems on some
> people's computers -- doesn't that logically suggest an update is likely the
> culprit? Please, someone from Microsoft, help us out here. This problem HAS
> to be something along those lines.
>
>
> "Dan Mac" wrote:
>
> > Its not your computer or your camera ro your firewire cable. I havae had the
> > same problem for a few weeks now. I have everything set up correctly but my
> > sony digital handy cam will not work with any video capture software via
> > firewire cable. I have tried several different friends computers with
> > different capture cards software etc. No luck. Uninstalled sp2 and most
> > windows updates will still only capture with usb. This problem is becoming
> > more widespread as I know of several people with the same problem. The odds
> > are better at winning the lottery then getting any usefull help from Sony,
> > been contacting them regularly with no reply. If anybody finds a fix froo
> > this problem would you please post it here for others to see. thanks
> >
> > "Graham Hughes" wrote:
> >
> > > There are many reasons for not being able to capture, it is always best to
> > > start with the most obvious and work your way through.
> > >
> > > With the computer on, connect the camcorder to the pc using a firewire
> > > cable. It is important to use firewire as USB cannot control the camera
> > > fully and the information flow is often not capable of transferring full
> > > sized dv-avi files. Most video capture applications also only work with a
> > > firewire connected camcorder.
> > >
> > > Turn the camcorder on and into the vcr/playback position. XP should give
> > > it's characteristic new hardware inserted ping followed by the new hardware
> > > balloon appearing in the bottom right of your pc screen. XP should have all
> > > the drivers it needs for all the latest devices, so at this point you should
> > > just allow XP to load all the information it wants. The writing in the
> > > balloon should alter, with possibly the type of device and the make and
> > > model number as well. When it has finished the balloon will say "Your new
> > > hardware is installed and ready to use." The balloon should then disappear.
> > >
> > > What happens if the perfect world scenario doesn't work for you? That's why
> > > you are here isn't it. To start we need to break down the process into it's
> > > various parts and gradually rule out each one as we go.
> > >
> > > The PC.
> > >
> > > 1. Ensure the firewire port is enabled and working.
> > >
> > > From the main windows screen go
> > > Start > Control Panel > System > Hardware > Device Manager
> > > If when you get to Control Panel you cannot see System, either click on
> > > classic view at the top left and it will then be one of the options or go
> > > from Control Panel > Performance and Maintenance> System > Device Manager.
> > > In Device Manager you should look for the IEEE 1394 Bus host controllers
> > > entry. If you can expand this you should have something similar to OHCI
> > > Compliant IEEE 1394 Host Controller.
> > > Neither of these entries should have a yellow exclamation mark by them, like
> > > you can see in the picture where there is one next to network adaptors. if
> > > there is, you have a problem.
> > >
> > > To fix this you can do a number of things, we'll start with the easiest and
> > > move on to the harder as we progress.
> > >
> > > If you have closed down device manager, then open it back up. Right click on
> > > OHCI Compliant IEEE 1394 host controller and then left click on Update
> > > driver. This will open up a box labeled Hardware Update Wizard. Click on
> > > next and leave it to find the driver. XP should contain all the files needed
> > > to replace the drivers for your firewire card, so after waiting a short
> > > while, during which time the box will now say please wait while the wizard
> > > searches. The box should end up saying the device is installed and ready to
> > > use. If you check again in device manager the yellow exclamation mark should
> > > now be gone.
> > >
> > > There may also be a red cross through it, this would mean that the device
> > > has not been enabled. To re-enable the device all you need to do is right
> > > click on OHCI Compliant IEEE 1394 host controller and then left click on
> > > enable.
> > >
> > > It's a good idea to check for faulty components at this stage.
> > >
> > > The easiest way to check for faulty components is to get your hands on some
> > > other items which you know for sure work. These will be a computer, firewire
> > > cable and another camcorder, funnily enough all the same parts we are having
> > > trouble with!!!!!
> > >
> > > Firstly how do we know these new components work, well if a friend has a
> > > camcorder and uses his pc for editing and he can demonstrate that his pc
> > > recognise's his camera, then you know the three items work.
> > > I would suggest to test all three pieces of equipment on each other, so your
> > > cam with his cable and pc, your cam and cable on his pc, his cam your cable
> > > and his pc, etc until you have been through every option.
> > > Do not stop if you think you have found one faulty item, you may have two or
> > > even all three!
> > >
> > > If this hasn't shown up a faulty cam or cable the next step is to get inside
> > > the pc.
> > >
> > > Conflicts can exist between pci cards due to the way the port has been
> > > assigned. The main problems are, No IRQ has been assigned, an IRQ has been
> > > assigned, but it has a software conflict, an IRQ has been assigned, and it
> > > has a hardware conflict.
> > >
> > > Simply put the firewire card may be interfering with say the sound card, or
> > > vice versa.
> > >
> > > The first step is to go back into device manager and after right clicking on
> > > the OHCI compliant ieee1394 host controller, is to choose uninstall, a
> > > warning will come up, choose yes and the firewire card will be removed from
> > > the system.
> > >
> > > We now need to get inside the pc and the first thing you need to do when
> > > working inside the pc is to read safety first.
> > >
> > > Next, remove the case cover and determine which the firewire card is. Remove
> > > any cables from the card which may be connected to it, carefully move any
> > > cables which may interfere with physically removing the card, then unscrew
> > > the screw holding the card tightly in place to the case. Once this is
> > > removed we are ready to take out the card, a good time to ensure you are
> > > earthed!! Take hold of the card, carefully but firmly and pull it out as
> > > best you can in an all in one motion straight up, try not to lever it out by
> > > rocking from side to side.
> > >
> > > Place the card somewhere safe and away from anything that may build up
> > > static, so not on a carpet.
> > >
> > > Now, we need to turn the pc back on again. So, please put the case cover
> > > back on, we don't want you getting an electric shock before solving your
> > > problem. After replacing the cover boot up the pc as normal. Let it start up
> > > and then leave it on for a minute or two and then turn it off. Again leave
> > > it for a few minutes before starting work on it.
> > >
> > > We need to remove the case and replace the firewire card. This time we need
> > > to place it in to a different pci slot. This will help solve any interrupt
> > > request conflicts. Again, push it in firmly but carefully, in one downward
> > > motion, do not try pushing in one side and then the other. Once in place you
> > > can reconnect any cables and screw in the retaining screw holding the card
> > > to the case. Now refit the case cover and we are ready to turn on the pc
> > > again.
> > >
> > > When you turn it on XP should recognise that there is new hardware fitted
> > > and the new hardware found balloon will again appear and XP will reinstall
> > > the drivers. Hopefully this will sort the problem and we can get on with
> > > editing. If not, you may need to repeat the process and move the card to
> > > another pci slot and retest, and it may even mean swapping all of the cards
> > > around, such as removing the audio card and placing that in another slot. If
> > > you need to do this, then follow the above instructions and remove the cards
> > > drivers from XP before physically removing the card from the pc and then
> > > reinstalling when you have refitted the card. For this you will need to
> > > ensure you have the driver cd from the manufacturer of the card.
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > --
> > > Graham Hughes
> > > MVP Digital Media
> > > Laird of Glencairn
> > > www.dvds2treasure.com
> > > www.simplydv.com
> > >
> > >
> > > "Philip Rayne" <prayne@nospam.me> wrote in message
> > > news:ctl442$qgq$1$8300dec7@news.demon.co.uk...
> > > > Hi, I have done a bit of searching and I know these issues crop up a lot,
> > > so
> > > > I hope you can take some time to help.
> > > >
> > > > I have tried to use both my camcorder and a friends camcorder on my PC via
> > > > the firewire. Neither of them appeared as devices under device manager
> > > nor
> > > > did a little bubble appear listing hte device. It used to work on my
> > > > install of XP (but I can't remember if I last tried it under SP2 or not).
> > > >
> > > > I have now completely reinstalled SP2 (made sure the firewall is turned
> > > off
> > > > as I use a router firewall) and I still can't see either camcorder. I
> > > have
> > > > tried it on my Soundblaster Audigy firewire port and on my firewire card.
> > > I
> > > > have even tried installing windows 98 SE (to dual boot) but I haven't got
> > > it
> > > > to display there either (I remember that firewire support was a little
> > > flaky
> > > > in 98 so I don't know whether to read to much into that).
> > > >
> > > > I know the firewire card works OK as my iPod still syncs through it. As
> > > far
> > > > as I can tell there are no drivers for the camcorder (it is a Panasonic NV
> > > > DS15 - about 3-4 years old).
> > > >
> > > > Has anyone any other suggestions as to what I can try? Thanks.
> > > >
> > > >
> > >
> > >
> > >
Anonymous
April 27, 2005 7:41:05 PM

Archived from groups: microsoft.public.windowsxp.video (More info?)

Do you notice the same "fix" is given to each and everyone that writes in
about this problem. I have had this problem for two years now. I bought a
Sony Hi8 DRC-TVR 350 just because it has a built in firewire port. When it
didn't come up on my capture choices I bought a new card, no luck, no ping,
no camera. I can hook it up to my VCR and capture through my Hauppage TV
tuner card. This card is the only capture choice I have visible in any and
all of the four programs I have now purchased thinking one would work. I have
also tried this camera on other computers which do not have a tv tuner card,
even purchasing a firewire pcmcia card for my laptop. Nothing. Dell will tell
you it's a Sony problem and Sony will tell you it's a Microsoft problem Since
Microsoft is pretty much impossible to contact we are left in limbo.
Microsoft needs to get this fixed.

---> Sue Cole <---

"Philip Rayne" wrote:

> Hi, I have done a bit of searching and I know these issues crop up a lot, so
> I hope you can take some time to help.
>
> I have tried to use both my camcorder and a friends camcorder on my PC via
> the firewire. Neither of them appeared as devices under device manager nor
> did a little bubble appear listing hte device. It used to work on my
> install of XP (but I can't remember if I last tried it under SP2 or not).
>
> I have now completely reinstalled SP2 (made sure the firewall is turned off
> as I use a router firewall) and I still can't see either camcorder. I have
> tried it on my Soundblaster Audigy firewire port and on my firewire card. I
> have even tried installing windows 98 SE (to dual boot) but I haven't got it
> to display there either (I remember that firewire support was a little flaky
> in 98 so I don't know whether to read to much into that).
>
> I know the firewire card works OK as my iPod still syncs through it. As far
> as I can tell there are no drivers for the camcorder (it is a Panasonic NV
> DS15 - about 3-4 years old).
>
> Has anyone any other suggestions as to what I can try? Thanks.
>
>
>
Anonymous
April 27, 2005 10:47:37 PM

Archived from groups: microsoft.public.windowsxp.video (More info?)

Have you tried a different firewire cable or are you using the same one each
time, because there are bad cables out there.
--
Cari
(MS-MVP Printing & Imaging)

"Sue Cole" <Sue Cole @discussions.microsoft.com> wrote in message
news:C4DCF6D9-1950-449B-824E-8CA95BC0AD28@microsoft.com...
> Do you notice the same "fix" is given to each and everyone that writes in
> about this problem. I have had this problem for two years now. I bought a
> Sony Hi8 DRC-TVR 350 just because it has a built in firewire port. When it
> didn't come up on my capture choices I bought a new card, no luck, no
> ping,
> no camera. I can hook it up to my VCR and capture through my Hauppage TV
> tuner card. This card is the only capture choice I have visible in any and
> all of the four programs I have now purchased thinking one would work. I
> have
> also tried this camera on other computers which do not have a tv tuner
> card,
> even purchasing a firewire pcmcia card for my laptop. Nothing. Dell will
> tell
> you it's a Sony problem and Sony will tell you it's a Microsoft problem
> Since
> Microsoft is pretty much impossible to contact we are left in limbo.
> Microsoft needs to get this fixed.
>
> ---> Sue Cole <---
>
> "Philip Rayne" wrote:
>
>> Hi, I have done a bit of searching and I know these issues crop up a lot,
>> so
>> I hope you can take some time to help.
>>
>> I have tried to use both my camcorder and a friends camcorder on my PC
>> via
>> the firewire. Neither of them appeared as devices under device manager
>> nor
>> did a little bubble appear listing hte device. It used to work on my
>> install of XP (but I can't remember if I last tried it under SP2 or not).
>>
>> I have now completely reinstalled SP2 (made sure the firewall is turned
>> off
>> as I use a router firewall) and I still can't see either camcorder. I
>> have
>> tried it on my Soundblaster Audigy firewire port and on my firewire card.
>> I
>> have even tried installing windows 98 SE (to dual boot) but I haven't got
>> it
>> to display there either (I remember that firewire support was a little
>> flaky
>> in 98 so I don't know whether to read to much into that).
>>
>> I know the firewire card works OK as my iPod still syncs through it. As
>> far
>> as I can tell there are no drivers for the camcorder (it is a Panasonic
>> NV
>> DS15 - about 3-4 years old).
>>
>> Has anyone any other suggestions as to what I can try? Thanks.
>>
>>
>>
Anonymous
April 28, 2005 2:30:12 PM

Archived from groups: microsoft.public.windowsxp.video (More info?)

Questions in line if you could answer them as fully as you can we can try
and track down the problem.



"Sue Cole" <Sue Cole @discussions.microsoft.com> wrote in message
news:C4DCF6D9-1950-449B-824E-8CA95BC0AD28@microsoft.com...
> Do you notice the same "fix" is given to each and everyone that writes in
> about this problem.

This because most of the time these fixes sort out the problem.


I have had this problem for two years now.

Does this mean your camera has never worked with your pc?

I bought a
> Sony Hi8 DRC-TVR 350 just because it has a built in firewire port. When it
> didn't come up on my capture choices I bought a new card,

What sort of card was this?

no luck, no ping,
> no camera. I can hook it up to my VCR and capture through my Hauppage TV
> tuner card.

How are you connecting here? I assume via analogue, or is it by firewire?

This card is the only capture choice I have visible in any and
> all of the four programs I have now purchased thinking one would work.

Does the firewire card show up ok in device manager?

I have
> also tried this camera on other computers which do not have a tv tuner
card,
> even purchasing a firewire pcmcia card for my laptop. Nothing.

Does this mean your cam does not work on any and every pc you have tried?


Dell will tell
> you it's a Sony problem and Sony will tell you it's a Microsoft problem
Since
> Microsoft is pretty much impossible to contact we are left in limbo.
> Microsoft needs to get this fixed.

Have you tried all the things I suggested in my previous post?
What were the results of each stage?

This should help pin point where the problem is.
My gut feeling though, if you have never been able to get this cam to work
with firewire is a faulty firewire port on the cam itself.

Graham
!